Teamwork and Problem-Solving Skills Chapter 4
Teamwork and Problem-Solving Skills A problem exists when there is a difference between reality (what you have) and expectation (what you want). n Problem solving is the process of making an expectation a reality. n The methods used to solve problems are the same for individuals and teams. n
Teamwork and Problem-Solving Skills Employers are finding that many benefits occur when workers are given more responsibility for solving work problems. n Workers take greater pride in their work and employee morale increases. n Employers expect their workers to be able to solve problems. n Without problem-solving ability, workers are not effective in the workplace. n
Teamwork and Problem-Solving Skills Knowing the steps involved in solving problems will increase your success rate. n As you become more successful at solving problems, your confidence will grow. n New problems will seem less intimidating when you are more confident of your abilities. n You will soon look forward to new challenges of problem solving. n
Teamwork and Problem-Solving Skills n Steps in Problem Solving 1. Identify and Analyze the Problem n Successful problem-solvers take time to identify and analyze the problem. n It is very important to learn as much as you can before taking any action. n n Ex. Why am I not getting along well with my boss?
Teamwork and Problem-Solving Skills n The first step in solving a problem is to state it accurately. n As you try to determine the basic problem, you will identify factors related to the problem. n These factors will be useful when you consider possible solutions.
Teamwork and Problem-Solving Skills Criteria are standards you use to find the best solution. n Without the criteria to help make an evaluation, it is difficult to know if the problem is really solved. n n Constraints are factors that may restrict or hinder your ability to solve the problem. n Ex. Arriving late to work; not having your own car.
Teamwork and Problem-Solving Skills 2. Collect and Analyze Data n In this step you collect and analyze data related to the problem and ask yourself certain questions. n What do you need to know about the problem? n What information is available to help you solve the problem? n Can you obtain what you need or must you make adjustments? n
Teamwork and Problem-Solving Skills 3. Consider Possible Solutions n This is the first step in actually solving the problem. n Your first concern is the quantity of ideas you develop, not their quality. n Try to think creatively. n Keep your ideas simple and brief at first. Don’t worry about details. n
Teamwork and Problem-Solving Skills 4. Choose the Best Plan n When you have two or three good ideas, it is time to select the best one. n Evaluate each in terms of the problem, the evaluation criteria and the constraints that you identified in step 1. n After considering all options, you may find your best possible solution. n
Teamwork and Problem-Solving Skills n 5. Implement the Plan n You should now be confident that you have a good workable answer to you problem. n This is when you begin to carry out your plan.
Teamwork and Problem-Solving Skills 6. Observe, Evaluate, and Adjust n This is one of the most important steps in the problem-solving process. n Even the best plans may not go smoothly at first. n The plan must be carefully watched and evaluated in case adjustments are needed. n It is important to allow flexibility in your plan. n