Team Service Planning driver diagram with change ideas This driver diagram can be edited by teams who are using it locally. The aim can be edited to make it more specific and timebound. Secondary drivers can also be changed to match local situation and locally identified change ideas can be added. Please share your customised driver diagrams and change ideas with his. accessqi@nhs. scot. Aim Primary drivers Intelligence on Demand, Capacity and Activity By xxxx clinical capacity in xxxxx is sustainably managed to meet demand Service Infrastructure Flexible Capacity Secondary drivers • Understanding demand, capacity and activity • Matching capacity to demand • Service footprint • (add local secondary drivers) • Administrative support • Meeting and reporting infrastructure • Workforce budget responsibility • (add local secondary drivers) • Skill mix and role development • Job planning • Service cross cover arrangements • (add local secondary drivers) Change ideas • Set up routine access to demand, capacity and activity data • Use a Pareto chart to understand core demand • Match the amount to the need • Reduce the number of service components • (add your own change ideas) • Use a co-ordinator • Give people access to information • Use reminders • Reduce controls in the system • (add your own change ideas) • Conduct training • Implement cross-training • Extend specialists time • Consider people in the same system • Develop contingency plans • (add your own change ideas) November 2020, version 1. 0