Team Building and Assessment Why the Emphasis on

Team Building and Assessment

Why the Emphasis on Teams? Role as the Business Advisor to Acquisition Team · Declining Program Budgets and Workforce · · Maximize Human Resources Information Technology Revolution (working in virtual teams) · Global Business Environment · Personal Perspective · 2 · This is the environment you work in to be successful

What is a Team? A group of people in a collaborative relationship working toward a mutual goal—a goal that dominates all other individual and sub-group goals—a goal for which every team member is mutually accountable. 3

A Team Is…. • A small number of people • With complementary skills • Having a common purpose • With clear goals • And shared accountability 4 • Who are committed to

Building the Team • Teams don’t just happen—They are built! • Teambuilding is the process of deliberately creating a team from a newlyformed or existing group of people. • Teams go through stages of forming, storming, norming, performing and transforming 5

Top Ten Reasons Teams Fail From Ken Blanchard’s Leading at a Higher Level • Lack of a sufficient charter that defines the team’s purpose and how it will work together to achieve that purpose 6 • Lack of effective leadership and lack of shared leadership • Lack of norms that foster creativity and excellence • Inability to decide what • Lack of planning constitutes the work for which they are inter • Lack of management support -dependent and mutually accountable • Inability to deal with conflict • Lack of mutual accountability • Lack of training on all

Focus on the Five “C”s àCommitment àCommunication àCooperation àContribution 7 àCaring From “In Search of Effective Teams” – See Appendix A

Team Ground Rules • Agreed-upon guidelines (or norms) for individual and team behavior. • Define expectations members have of themselves and for each other regarding how they will work together. 8 • Aid achievement of team objectives and make the experience meaningful and enjoyable.

Areas Appropriate for Team Ground Rules: • Team member attendance and promptness • How decisions are made • Dealing with conflicts • Team member participation / contributions • Team member roles/assignments 9 • Team communications

Team Ground Rules—Some Examples • Start on time/end on time • Don’t shoot the messenger • One speaker at a time • Everyone is encouraged to participate • Come prepared • No long-winded speeches • Collaborate—strive for win-win 10 • Have fun!

CON 360 TEAM Materials & Feedback • On-Line Article “In Search of Effective Teams” • In-Class team projects and presentations • Use of “feedback loop” to assess both individual and team performance – Week One (Friday) individual feedback (using note cards) – Week Two (Thursday) team feedback (brief to the class) 11

The Importance of Feedback What is feedback? – The process of giving someone accurate information about the impact of their behavior on you, others, and completion of a task. • Why give feedback? – To motivate someone to continue a behavior that increases their effectiveness – To motivate someone to stop using a behavior that makes them less effective • What are the benefits? — change behavior — enrich 12 relationships •

Johari Window 13 Luft and Ingham called their Johari Window model 'Johari' after combining their first names, Joe and Harry.

Do’s and Don’ts of Giving & Receiving Feedback • Giving Feedback: – Be specific – Focus on what the speaker can change – Use “I” statements (speak for yourself) – Speak to the person, not to the teacher or others • Receiving Feedback: – Listen to all feedback before commenting – Seek to understand (not necessarily to agree) – Ask for clarification, if needed 14 – Do not defend or justify or explain

“I like the way you…” “I wish you would have…” 15

SBI Feedback Model Situation is: • – The specific event or circumstance Behavior is: • – Observable Action – Verbal Comments – Nonverbal behaviors – Mannerisms • Impact is: – – – 16 and signals What I think, feel or do as a result I saw … I heard … I felt … I thought … It is not an interpretation of judgment on motivation or intent Feedback that Works – Sloan R. Weitzel (Center for Creative Leadership)

Giving & Receiving Feedback • Instead of, “Chris, you were really effective in the team meeting today – thanks!” … “Chris, at the end of the team meeting this morning [situation], I liked the way you gave a summary of the key action steps we had discussed [behavior]. I was really glad you did that [impact on me]. • Instead of, “Pat, you were really rude yesterday. ” … “Pat, during our conference call yesterday afternoon [situation], I noticed that you interrupted others and me on several occasions [behavior]. I felt frustrated at times [impact on me], 17 Center for Creative Leadership

CON 360 Individual Feedback 18 • Hand out blank note cards first Monday • During the week, use note cards to record feedback for each of your team members • Feedback session at end of week one • Team members read and provide

CON 360 TEAM Assessment • Teams discuss “Characteristics of Effective Teams” • Teams identify and report out • Top two team strengths • Two actions which would improve future team performance 19