TCS i ON Digital Marking Redefining the Future

TCS i. ON Digital Marking Redefining the Future of Marking Answer Books TCS Confidential Copyright © 2016 Tata Consultancy Services Limited Copyright © 2018 Tata Consultancy Services Limited

A New Age Marking Process of Answer Books 2 TCS Confidential

Digital Marking Fair, Simple, Fast 609 29 Marking Centers Customers Served 25, 409 4, 068 Marking Nodes used Reviewers Used 62 Scanning Centers 28, 780 Markers Used 53 Marking Engagements 1/2/3 Markings per answer books CUSTOMERS 7. 09 Mn Answer books Marked 5 Answer Books / hour

Key Customers Universities Kaloji Narayana Rao University of Health Sciences Education Boards Board of Secondary Education Assam Fakir Mohan University Rajiv Gandhi University of Knowledge Technologies Goa Board of Secondary & Higher Secondary Education Bihar School Examination Board Maulana Abul Kalam Azad University of Technology, WB Himachal Pradesh Board of School Education

TCS i. ON Digital Marking 1 Intelligent Marking 5 Productive Marking 4 5 Flexible Marking TCS Confidential 2 Accelerated Marking 3 Assistive Marking

1. Intelligent Marking Rule based assigning of AB Alerts for unread pages and unassessed questions/sections Auto-totaling of scores Question-wise maximum scores configuration Step-wise marking 6 TCS Confidential

2. Accelerated Marking AB logistics elimination Bulk scoring of parent questions Reports and dashboards for continuous track of the progress Quick retrieval 7 TCS Confidential

3. Assistive Marking scheme for consistency Broadcast messaging Summary of final scores per AB Annotations and comments Zoom-in facility for better clarity 8 TCS Confidential

4. Flexible Marking Anytime, anywhere marking Forecast of marking timelines for timely intervention Concurrent marking ‘Save as draft’ to continue marking for current AB later 9 TCS Confidential

5. Productive Marking Measure and monitor marker-wise Marking center specific reports Daily AB marking targets and limits for markers Mandatory minimum marking duration per AB Efficiently manage multiple marking iterations 10 TCS Confidential

End-to-End Marking Cycle Digital Marking Scanning 2 AB receiving Secrecy coding of answer books Scanning of answer books and quality check Upload to secured data center ü ü Marking Planning ü ü ü 11 Marking project plan Scanning and marking center management Training of markers ü ü Marking as a service Secured access to markers Result Publishing 6 4 3 1 Configuration ü ü ü Solution configuration Meta data upload QP and marking scheme configuration TCS Confidential 5 ü ü ü Decoding scores/mapping Marks collation Publish scores Reporting and Analytics ü ü ü Command Center with progress report Reports to track performance of markers Marking center specific reports

Enhanced Experience Customer Experience User Experience SOFTWARE 97. 7% TRAINING Dr. Manoj Srivastava Regional Officer, Dehradun Central Board of Secondary Education PROCESS & SUPPORT 98. 1% 99. 2% “Focus on the evaluation is mainly to ensure timely declaration of results. The result which is more accurate and correct” Basudev Chatoi Chairman Council of Higher Secondary Education, Odisha COMMUNICATION 97. 7% 98. 4% Average User Satisfaction Index* 12 *Based on evaluator and reviewer feedback “Because of mechanisation, stakeholders have become impatient and expect quicker response. TCS i. ON Digital Marking solution fulfils this requirement completely and I foresee a great future for i. ON Digital Marking solution in the state of Odisha. ” TCS Confidential

Key Pillars 13 Digitization Data Center Distributed scanning for faster digitizing and reduced overall marking cycle Hosted through own data center - ISO 27001 certified, Tier III, Cert-IN certified Operational Reach Marking Hub 4000+ trained manpower for ontime delivery Digital Marking Hub with pool of 25 K+ certified markers across disciplines TCS Confidential

Value Proposition Efficiency • • • 100% accuracy in marking 99 % reduction in re-evaluation requests 40% reduction of marking process time Speed • • Elimination of AB logistics 100% automation in result processing • • • On-demand RTI queries reduced to 1 day Tracking process with reports and dashboards Click by click audit trail Security • • 100% elimination of tampering with marks Zero loss of answer books in transit Scalability • • • Configurable solution Simultaneous multi-marking process Access to pool of digital markers Transparenc y 14 TCS Confidential Increased trust factor on the Exam Body Conducive environment for Markers Reduced pressure of marking management No opportunities missed for Students

Case Study 1 CBSE reduces re-evaluation request by 99% 1. Inconsistency in marking across evaluators 2. Errors/omissions: Missed sections, totaling errors 3. Increase evaluation centres across country 1. Marking scheme to drive uniformity 2. Auto governance checks like totaling, reviews 3. Markers data & answer books on the cloud 1. 40% reduction in marking cycle time 2. 99% reduction in re-marking requests 3. 100% elimination of totaling errors 1. 190 marking centers with 6 scanning centers 2. Covering 7 subjects using 9, 000 certified markers 3. Marked 2. 2 million answer books 15 TCS Confidential

Case Study 2 Bundelkhand University eliminates errors in the AB marking SOLUTION CHALLENGES • • Inconsistency in marking across evaluators Errors/omissions: Missed sections, totaling errors In-efficiency: Delays in results publishing Answer books digitized Markers data & answer books on the cloud Marking scheme to drive uniformity Auto governance checks like totaling, reviews ENGAGEMENT • • 16 Implemented for 9 streams in B. ED & B. Tech exams Covering 152 subjects Using 45 certified markers Markers 70, 000 answer books IMPACT • • TCS Confidential Marking cycle time reduction by 30% Lesser post-results queries 100% elimination of totaling errors Transparency in marking process

Case Study 3 KPSC brings transparency in answer books marking process • Answer books digitized Markers data & answer books on the Cloud Marking scheme to drive uniformity Auto governance checks like totaling, reviews • • CHALLENGE S SOLUTION IMPACT • • • 17 1 marking center with 1 scanning center Covering 65 subjects using 500 certified markers Marked 94, 595 answer books • Inconsistency in marking across markers Errors/omissions – Missed sections, totaling errors ENGAGEMEN T TCS Confidential • • • Reduction in marking cycle time 100% elimination of totaling errors Transparency in marking process

THANK YOU