Tarun Singh Service delivery manager Victim Support Who

Tarun Singh Service delivery manager Victim Support

Who we are… • National Charity • Independent • Available across England & Wales • Dedicated to helping ALL victims and witnesses of crime. • We help victims of all types of crime • Our services are free and confidential www. victimsupport. org. uk

Our Services… • Emotional Support – to help victims deal with the personal effects of crime. • • Face to face visits (Home, Outreach Sites, Offices) & Telephone Support Talking Listen & allowing Victims to tell their stories Reflect Positively challenging Guilt and Self-Blame Identifying, affirming, encouraging peoples capacity to cope Demonstrating respect and a non-judgmental approach www. victimsupport. org. uk

Our Services… • Information – to help victims and witnesses make better informed choices after a crime, particularly in relation to their rights/entitlements. • • • Sign-post Provide information of other agencies Case update Generic information of the criminal justice process and their case Giving information consistently and in manageable chunks www. victimsupport. org. uk

Our Services… • Advocacy – Liaise with other agencies to provide a holistic service and to ensure all needs are met, specialist support is accessed and the best outcomes are achieved. • Individual & Collective Advocacy • Police • Housing • Social Services • Writing supporting letters www. victimsupport. org. uk

Our Services… • Practical Support – Assisting with Criminal Injuries Compensation, providing personal alarms, commissioning Services, safety planning (IDVA). • Home security • Transport • Food Vouchers/ Food Banks • Accompanying victims to the housing department • Interpreting services (if available) • B&B, Hotels (depending on eligibility) • Counselling (depending on eligibility) www. victimsupport. org. uk

Services we do not offer… • Provide legal advice • Direct counselling • Provide financial assistance • Powers to re-house • We do not have statutory powers • We EMPOWER victims to make their own choices www. victimsupport. org. uk

Victims Needs… Regular Case updates Easy contact with their OIC To feel “Police are interested/approachable, whatever the crime” www. victimsupport. org. uk Included in the process- “not just an add on” for every criminal there is a victim Victims’ Voice Understanding/ empathy- “not to feel like a perpetrator” Justice- “reassurance that something is being done otherwise, why bother to report? Manage victims expectations

Victims Voices… Relay of CPS decisions “in a way victims can understand” Managing expectations“keeping promises Victims’ Voice Feeling confident ‘any information given is followed up’ Timely explanation of perpetrator bail conditions Cases being closed without a phone call from an officer

Volunteers in Redbridge… • 15 Active Volunteers • All receive in-house CORE Training • Specialist Training • ASB/ Hate Crime • Sexual Violence • Domestic Violence • Children and Young Persons • People Bereaved by Homicide • Mental Health Awareness • Disability Awareness • Data Protection www. victimsupport. org. uk

Volunteers in Redbridge • • • Non-Judgemental Respectful Diverse Age range - 18 Different languages spoken • • Hindi Bengali Urdu Sinhalese www. victimsupport. org. uk

Accessing Victim Support Services • Police • • Other Agencies • • • Report Crime to police Say ‘”Yes” to wanting support from Victim Support Police data transferred from CRIS to Victim Support via Automated Data transfer (ADT) Housing Services Education Institutes Social Services Other organizations Self-Referral • Call Victim Support directly, no need to report it to the police www. victimsupport. org. uk

Accessing Victim Support Services • Victim Assessment & Referral Centre • • • Tel: 0808 168 9291 8 am-8 pm Monday to Friday 9 am-5 pm Saturdays • Supportline • • Tel: 0808 168 9111 (free) Outside the above hours • Victims’ Information Service • • Tel: 0808 168 9293 8 am-8 pm Monday to Friday www. victimsupport. org. uk

Accessing Victim Support Services • Web Self-Referral • • https: //www. victimsupport. org. uk/help-and-support/gethelp/request-support Complete online form • Victim Support Website • https: //www. victimsupport. org. uk/ • Local Office • • • Tel: 020 8550 2410 9 am-5 pm Monday to Friday Address: 10 Bourne court, Southend road, Woodford green Essex IG 8 8 HD www. victimsupport. org. uk

Thank you Any Questions? ? ?