Taking Care Of Business PACERS Change Agent Meeting

Agenda • • • Welcome (Melissa Grimm) Project Status Update (Alison Redmond) Data Collection Tool Demo (Lakshmi Devalaraju) Knowledge Pass Demo (Matt Constantine and Catrina Stewart-Cosme) e. Pay Statement First Look (Kuntal Choksi) Change Management Challenges (Phyllis King) Celebrating CM Success (Phyllis King) PACERS Buddy System (Melissa Grimm) PACERS Pursuit (Phyllis King) Open Forum (CM Team) Wrap Up/What’s Next (Melissa Grimm) 5/22/2013 © 2013 PKING Consulting, Inc. | PACERS CM&T® & Broward County 2

Welcome and Introductions – Melissa Grimm 5/22/2013 © 2013 PKING Consulting, Inc. | PACERS

Cyborg. Is it going away? No, Cyborg is not going away • Cyborg will still process the payroll • easy. Pay (Kronos) will collect timecard data (hours worked and time off) and send the information to Cyborg for processing and payment • Payroll Liaisons will have access to their same screens, plus new screens to enter employee supervisor information, FMLA approver, clock location etc • New hires (BC-102) will continue to be entered into Cyborg and all employee data will be transferred on a daily basis to Kronos 5/22/2013 © 2013 PKING Consulting, Inc. | PACERS CM&T® & Broward County 4

rapid! Pay. Card Launch – Alison Redmond Facts… = • • 800 employees were receiving paper paychecks. 670 Transitioned to Direct Deposit 130 Transitioned to rapid! Pay. Card and this number continues to decline Initial cards debuted on May 3 rd 5/22/2013 © 2013 PKING Consulting, Inc. | PACERS CM&T® & Broward County 5

Epay Statement – Alison Redmond • Blue Paystubs will be replaced with online e. Pay Statements (August 2013) thereby continuing with Broward’s Go Green effort • A demo of the epay statement will be done later in this presentation 5/22/2013 © 2013 PKING Consulting, Inc. | PACERS CM&T® & Broward County 6

Online Timesheets and Leave Slips – Alison Redmond • Assistance needed from Payroll Liaisons to collect employee master data needed for easy. Pay implementation. A demo of the process to collect this data will be shown next in today’s presentation • A memo will be sent out on Monday to Department/Office Directors to inform them of this effort and the need for a meeting with you. Your involvement will start June 7 and end June 21 • Reports will be sent out to Agency management to validate the data you entered on July 1. Validation to be completed by July 12 • Assistance from Payroll Liaisons needed to test system during month of September and early October. Department/Office Directors will be contacted soon to request this assistance • Roll-out strategy being developed now and will be presented for approval within a couple of weeks 5/22/2013 © 2013 PKING Consulting, Inc. | PACERS CM&T® & Broward County 7

Data Collection Tool Demo – Lakshmi Devalaraju When we are ready to begin entry an email containing a link to the Share. Point site and an instruction sheet will be sent to those who have been granted access. Your login will be secure, agency specific, and employees and data outside of your agency cannot be seen. Kronos Data Collection Share. Point Interface 5/22/2013 © 2013 PKING Consulting, Inc. | PACERS CM&T® & Broward County 8

Knowledge. Pass Overview – Matt Constantine and Catrina Stewart-Cosme q What is Knowledge. Pass? ü ü Online Learning Portal for the easy. Pay Application (Kronos) Self-Paced Tutorials Job Aides Demonstrations of Popular System Functions q How Do I Access? BC-Net > Hot Picks > easy. Pay > Pacers > Training > Kronos Knowledge. Pass™ q What is My Log In? User Name: Employee Number Password: broward 5/22/2013 © 2013 PKING Consulting, Inc. | PACERS CM&T® & Broward County 9

e. Pay Statement First Look – Kuntal Choksi 5/22/2013 © 2013 PKING Consulting, Inc.

e. Pay Statement First Look - continued 5/22/2013 © 2013 PKING Consulting, Inc. |

CM Challenges – Phyllis A. King, CM Consultant PACERS Present, Aware, Communicating, Encouraging, Reinforcing & Supporting § § Awareness of easy. Pay Suggested Outreach Methods Sharing knowledge of how easy. Pay will benefit the organization and that the system is now under development Current Organizational Change State – § § § 5/22/2013 Strong Executive Leadership Committed Sponsors CM Team, PM Team, Technical Teams are fully engaged Ramp up of PACERS efforts Let’s Celebrate © 2013 PKING Consulting, Inc. | PACERS CM&T® & Broward County 12

Celebrating CM Success Congratulations Office of Economic and Small Business & Records Taxes & Treasury Division Job Well Done! Photo Taken April 12, 2013 5/22/2013 © 2013 PKING Consulting, Inc. | PACERS CM&T® & Broward County 13

Celebrating CM Success Congratulations Broward County Transit Job Well Done! Headways Employee Newsletters March and May Releases 5/22/2013 © 2013 PKING Consulting, Inc. | PACERS CM&T® & Broward County 14

PACERS Buddy System – Melissa Grimm • • • You are not alone! How do you find a Buddy? What can you be doing now to get ready? • • • Talk, Share, Talk, Ask, Talk Log into K-Pass and become familiar with the courses. Do not be afraid to ask questions… “The worst question ever is the one that was never asked. ” 5/22/2013 © 2013 PKING Consulting, Inc. | PACERS CM&T® & Broward County 15

PACERS PURSUIT PKING Consulting, Inc. | PACERS CM&T® Engagement Series

The best way to submit questions to the CM Team is by contacting HR True Incorrect False Correct Reset Questions 17

How many Broward County employees were transitioned from manual paychecks A. 130 employees Incorrect B. Nearly 6, 000 employees Incorrect C. 800 employees Correct Reset Questions 18

PACERS Change Agents are Incorrect Correct Incorrect A. Prepared, Active, Creative, Enthused, Ready, and Supportive of the efforts of the easy. Pay Project. B. Present, Aware, Communicating, Encouraging, Reinforcing and Supportive of the efforts of the easy. Pay Project. C. Powerful, Available, Calm, Essential, Ready for a challenge, and Strategically engaged in support of the easy. Pay Project. D. People Acting like Couch potatoes Eating Red Strawberries. Incorrect Reset Questions 19

What is the name of the online training website previewed today A. Knowledge Portal Incorrect B. Knowledge Path Incorrect C. Knowledge Pass Correct Reset Questions 20

What is the primary goal for the new payroll / timekeeping system A. To improve the way payroll is processed. Incorrect B. To make pay rule application and interpretation more consistent across the organization. C. To track more accurately employee hours worked. Incorrect All of the Above Correct Both A & C Incorrect Reset Questions 21

Open Forum – CM Team Please limit questions to non-individual agency specific questions. If you have a question which only affects your agency, please email it to easy. Pay@broward. org. 5/22/2013 © 2013 PKING Consulting, Inc. | PACERS CM&T® & Broward County 22

Wrap Up / What’s Next – CM Team • • Data Collection New Posters Find a Buddy Share your knowledge Ask questions Refer staff in your agencies to easy. Pay Web Next Meeting – June 26, 2013, 9 a. m. Main Library Auditorium 5/22/2013 © 2013 PKING Consulting, Inc. | PACERS CM&T® & Broward County 23