Taking a Reservation Possible Inquiries Does the hotel

Taking a Reservation

Possible Inquiries • Does the hotel have a restaurant (swimming pool, parking space, bar, laundry)? • Does the hotel have any shops? • Does the room have air-conditioning (Internet access, satellite TV, cable TV)? • Does the hotel serve meals?

Kinds of Rooms (1) • • • Single without Bath (SW/OB) Single with Shower (SW/Shower) Single with Bath (SW/B) Double without Bath (DW/OB)) Double with Shower (DW/Shower) Double with Bath (DW/B)

Kinds of Rooms (2) • • Single Room, Single Bed Single Room, Double bed Single Room, Sofa Double Room, Double Bed Double Room, Twin Beds Triple Room Quad Room

Kinds of Rooms (3) • • Inside Room Outside Room Connecting Room Adjoining Room Suite Presidential Suite Duplex

Taking a Reservation (1) • When taking a reservation, a reservations clerk (agent) needs to obtain the following information to process a reservation: – 1. Name of the Guest – 2. Date of Arrival – 3. Date of Departure – 4. Kind and Number of Rooms – 5. Guest’s Departure Place

Taking a Reservation (2) – 6. Guest’s Time of Arrival in the Airport – 7. Number of People in the Party – 8. Name of the Person or Organization Making the Reservation – 9. Phone Number and E-Mail Address of the Person Making the Reservation – 10. Method of Payment

Taking a Reservation (3) • After obtaining the above information, the reservations clerk needs to create a reservation record and send out a confirmation letter.

Some Technical Terms • • • confirmation on the waiting listing no-show guaranteed reservation cancellation overbooking room rate on-season rate off-season rate walk-in vacancy