Tackling hate incidents a toolkit for social landlords

Wales Social Landlords ASB Forum Instigated a landlord led group for practitioners and not

How the toolkit came about n Members were dealing with hate incidents in a

First stages n n n Commissioned Housemark/SLCNG Set up steering group Survey sent to

Toolkit comprises of: n n n n Getting people to report hate incidents Investigating

Cont’d. . n n n Checklist of questions to ask yourself at the end

What changes did we make? n n Altered hate incidents policy Review ASB procedure

Future of the toolkit n n n Will need to be disseminated as widely

Thank you/questions Claire Bryant ASB and Housing Quality Officer 02920 415304 claire. bryant@wwha. co.

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Tackling hate incidents – a toolkit for social landlords in Wales Claire Bryant and Phil Hissey Wales & West Housing Association 18 th November 2009 1

Introductions 2

Wales Social Landlords ASB Forum Instigated a landlord led group for practitioners and not ‘talking shop’ Started late 2006 - issues covered so far: n n n n Wales Housing Management Standard Statistical analysis of ASB a standard agenda item Experiences of taking cases to court Training on court etiquette Good practice in addressing ASB How RSLs deal with meeting residents’ expectations Restorative Justice 3

How the toolkit came about n Members were dealing with hate incidents in a variety of ways n Forum wanted a more consistent approach n Original bid made to Home office ‘victims fund’ – not successful n Bid made to Welsh Assembly Governments Social Housing Management Grant successful 4

First stages n n n Commissioned Housemark/SLCNG Set up steering group Survey sent to forum members Consultation with national stakeholders and partner agencies Research on current best practice Emphasis of toolkit for the housing practitioner 5

Toolkit comprises of: n n n n Getting people to report hate incidents Investigating incidents and action planning Supporting victims and witnesses Achieving multi agency working Taking action against perpetrators Improving practice Working to reduce incidents 6

Cont’d. . n n n Checklist of questions to ask yourself at the end of each chapter Considerations for senior managers/ policy makers Relevant agency details In addition: n Training delivered to Forum on how to get the best from the toolkit 7

What changes did we make? n n Altered hate incidents policy Review ASB procedure to ‘dovetail’ hate incidents policy Training to investigating officers n Case study example n 8

Future of the toolkit n n n Will need to be disseminated as widely as possible, particularly to residents and partner agencies Toolkit will need reviewing to ensure legal accuracy, changes in approaches, best practice etc Further training 9

Thank you/questions Claire Bryant ASB and Housing Quality Officer 02920 415304 claire. bryant@wwha. co. uk Phil Hissey Neighbourhood Initiatives Manager 02920 414075 phil. hissey@wwha. co. uk Wales and West Housing Association 3 Alexandra Gate, Ffordd Pengam Tremorfa, Cardiff CF 24 2 UD 10