Tackling Fuel Poverty Fiona Hannon Energy Action Fuel
- Slides: 25
Tackling Fuel Poverty Fiona Hannon Energy Action Fuel Poverty Conference 2014
What’s happened in the last 12 months
Energy Engage Code? • To keep disconnections in the electricity and gas markets to an absolute minimum Suppliers committed to never disconnecting an engaging customer
What is it? • A joint commitment from suppliers to: – – – – Never disconnect an engaging customer Treat customers as individuals Offer a range of payment and repayment options Work with customers to find the most suitable solution for them Provide every opportunity to remain connected Always offer a PAYG meter where possible Work more closely with agencies representing customers – VDP, MABS
Results so far • Those who are aware of the Code are more positive about contacting us and more likely to proactively contact us • Code has become widely publicised by customer representative groups • Key assistance from SVP and MABS promoting the Code
How’s the industry doing?
Reduction in Electricity Disconnections/ 10, 000 customers 2012 -2014* 120 100 80 60 40 20 0 Q 1 2012 Q 2 2012 Q 3 2012 Q 4 2012 Q 1 2013 *All figures taken from published CER Retail Market Monitoring Reports Q 2 2013 Q 3 2013 Q 4 2013 Q 1 2014 Q 2 2014
Electricity PAYG meters installed 2012 -2014 Electricity PAYG Installed 50, 000 45, 000 40, 000 35, 000 30, 000 25, 000 20, 000 15, 000 10, 000 5, 000 0 Q 1 2012 Q 2 2012 Q 3 2012 Q 4 2012 Q 1 2013 Q 2 2013 Q 3 2013 Q 4 2013 Q 1 2014
Correlation between PAYG and Disconnection 6000 50, 000 45, 000 5000 40, 000 35, 000 4000 30, 000 3000 25, 000 2000 15, 000 1000 5, 000 0 0 Q 1 2012 Q 2 2012 Q 3 2012 Q 4 2012 Q 1 2013 Q 2 2013 Q 3 2013 Q 4 2013 Q 1 2014 No. of disconnections PPM Installed
Reduction in Gas Disconnections Gas disconnections/10, 000 customers 2012 -2014 180 160 140 120 100 80 60 40 20 0 Q 1 2012 Q 2 2012 Q 3 2012 Q 4 2012 Q 1 2013 Q 2 2013 Q 3 2013 Q 4 2013 Q 1 2014 Q 2 2014
Gas PAYG Installed 2012 -2014 Gas PAYG Installed 40000 35000 Gas PAYG 30000 25000 20000 15000 10000 5000 0 Q 1 2012 Q 2 2012 Q 3 2012 Q 4 2012 Q 1 2013 Q 2 2013 Q 3 2013 Q 4 2013 Q 1 2014 Q 2 2014
Correlation between PAYG and disconnection 3000 40000 35000 2500 30000 25000 1500 20000 15000 10000 5000 0 0 Q 1 2012 Q 2 2012 Q 3 2012 Q 4 2012 Q 1 2013 Q 2 2013 Q 3 2013 Q 4 2013 Q 1 2014 No of Disconenctions PPM installed
Summary • Continuing downward trend • Direct correlation between PAYG availability and disconnection • Figures include vacant properties – working with CER to identify these properties to remove them from reports
What’s SSE Airtricity doing?
Increasing options for customers • An Post Household Budget Scheme – first supplier in 20 years to enter the scheme which allows direct payments from social welfare benefits towards bills • Top up options – over phone, online, Paypoint, Payzone • Lifestyle PAYG metering
SSE Airtricity Energy Efficiency Initiatives
How do they work? • Working in partnership with bodies including county councils and SEAI • SSE Airtricity manage the project from end to end • Contribute time and financial resources • Aiming to reduce bills by increasing energy efficiency in homes • Measures include loft & cavity insulation, upgrading boilers, storage heaters and installing new windows
Fingal Project • Worked with SEAI & Fingal County Council • 69 Local Authority Homes involved • 60% homes in fuel poverty before project commenced • Installed new high efficiency gas boilers and undertook BER assessments
Wexford Project • Worked with SEAI & Wexford County Council • 102 Local Authority Homes involved • 80% homes in fuel poverty before project commenced • Installed cavity and loft insulation at properties and undertook BER assessments
Dun Laoghaire Rathdown Project • Worked with SEAI & Dun Laoghaire Rathdown County Council • 80 Local Authority Homes involved • 60% homes in fuel poverty before project commenced • Installed new high efficiency boilers, cavity and loft insulation at properties and undertook BER assessments
Limerick Project • Worked with SEAI & Limerick County Council • 444 Local Authority Homes involved • 80% homes in fuel poverty before project commenced • Installed cavity and loft insulation at properties and undertook BER assessments
What’s Next?
For SSE Airtricity? • Continue to work with customers and explore new budgeting options • Working with the Energy Engage Code to encourage engagement with customers who may be struggling • Continue to work to bring energy efficiency to homes through partnerships
For energy? • Wider availability of prepayment meters for customers in need • Implications of energy efficiency obligations • What about VAT rate? 5% UK 5. 5% France
Thank You
- What is absolute poverty
- Kristen hannon
- Disproportionate representation definition
- Angle tackle defender tracks
- Near hip near shoulder tackling
- Tackling meaning
- Heads up tackling circuit
- Heads up tackling
- Energy energy transfer and general energy analysis
- Energy energy transfer and general energy analysis
- Fossil fuel energy advantages and disadvantages
- How does fossil fuel produce energy
- A fuel's net energy yield is correctly defined as
- Pros and cons
- Fiona pilkington
- Fiona list
- Fiona couper
- Dr fiona campbell
- Fiona liken uga
- Fiona forde bl
- Rcpch grid
- Shrek clip
- Dr fiona shaw
- Fiona langdon review
- Fiona pilkington timeline
- Fiona pilkington