TAC 2015 The TAC First Service Initiative November
TAC 2015 The TAC First Service Initiative November 2013 1
What is First Service • Focuses on faster and easier claim lodgement • Addresses how quickly and easily the TAC accepts a claim • Clients get the services and benefits they need sooner • For hospitals, streamlined claim lodgement, earlier funding confirmation, earlier discharge to rehab services • On average, 20 days elapse between the date of accident and the initial contact with the TAC to lodge a claim • On average, 70 days elapse between the date of accident and the TAC’s receipt of a completed claim form Aim to have 80% of clients connected to benefits and services within five days of their accident 2 First Service
How will this be achieved • Hospitals directly submit claim forms to the TAC on behalf of patients who have been treated or admitted to hospital as a result of a transport accident • Early and proactive contact made by the TAC with clients to lodge a claim • Number of questions on TAC claim forms is significantly reduced - less information required for TAC to accept claims • All relevant information is collected at the time of lodgement so TAC can accept the claim more quickly 3 First Service
First Service Process Map 4 First Service
Pilot to date • The TAC has delivered First Service to 11 hospitals since April 2013 • Three hospitals participated in the First Service Pilot between April and September 2013 whilst eight additional hospitals commenced from 7 th October 2013 • These hospitals, including the three which participated in the pilot are: – Alfred Health (Pilot) – Royal Melbourne Hospital (Pilot) – Barwon Health (Pilot) – Dandenong Hospital (Monash Health) – Monash Medical Centre (Monash Health) – Maroondah Hospital (Eastern Health) – Box Hill Hospital (Eastern Health) – Angliss Hospital (Eastern Health) – Western Hospital - Footscray (Western Health) – Sunshine Hospital (Western Health) – The Northern Hospital (Northern Health)
Further Information • Hospitals can contact the TAC directly to seek general information or to enquire about specific TAC clients claims • It is anticipated that the TAC will continue to provide support to hospitals as the First Service process becomes embedded with new hospitals 6 First Service
Contact Megan Buick Lead Stakeholder – Partnerships Health and Disability Strategy Group Megan_Buick@tac. vic. gov. au Tel/ 52257946 Kelly Harris Provider Relationship Coordinator Transport Accident Commission Kelly_Harris@tac. vic. gov. au Tel/52256349 Aaron Murnane Hospital Engagement – TAC Service Health and Disability Strategy Group Aaron_Murnane@tac. vic. gov. au Tel/ 52257558
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