System Configuration PC Setting 1 Minimum Configuration Hardware

System Configuration & PC Setting

(1) Minimum Configuration • Hardware ü CPU – Intel P 4 2. 8 GHz or above ü RAM – 1 GB or above • Software ü OS – Windows 2000/XP ü Browser – MS IE 6. 0 or above with latest service pack • Internet bandwidth ü 512 kb for 1 - 2 users, 1 Mb or above for more users

(2) PC Setting Control Panel – Regional and Language Options

(2) PC Setting (cont. ) Regional Options - Number

(2) PC Setting (cont. ) Regional Options - Number (cont. )

(3) Internet Explorer Setting Internet Options

(3) Internet Explorer Setting (cont. ) 3. 1 Disable Pop-ups Blocker

(3) Internet Explorer Setting (cont. ) 3. 2 Add Trusted Sites

(3) Internet Explorer Setting (cont. ) 3. 2 Add Trusted Sites (cont. )

(3) Internet Explorer Setting (cont. ) 3. 3 Temporary Internet Files Settings

(3) Internet Explorer Setting (cont. ) 3. 4 Empty Temporary Internet Files

(3) Internet Explorer Setting (cont. ) 3. 5 Install Crystal Report Active. X (1 st time user)

(3) Internet Explorer Setting (cont. ) 3. 5 Install Crystal Report Active. X (1 st time user) (cont. )

(3) Internet Explorer Setting (cont. ) 3. 5 Install Crystal Report Active. X (1 st time user) (cont. )

(3) Internet Explorer Setting (cont. ) 3. 5 Install Crystal Report Active. X (1 st time user) (cont. ) • Remarks ü You need to have administrator right to install Active. X objects ü You may be prompted to install several times because i. SMS has different versions of reporting servers

Trouble Shooting 1. Crystal Report Problem Occasionally, the Crystal Viewer Active. X object maybe corrupted, then you need to uninstall and reinstall it

Trouble Shooting (cont. ) 1. Crystal Report Problem If Status is “Installed”, that is OK. If Status shows “Damaged”, then highlight the object, right click to remove and run i. SMS

Trouble Shooting (cont. ) 2. Clear IE Temporary Internet files From time to time, you need to clear the temporary Internet files cached in IE to free up disk space and remove out-dated objects

Trouble Shooting (cont. ) 2. Clear IE Temporary Internet files Repeat with Delete Cookies

Trouble Shooting (cont. ) 3. Prevent Virus. No Spyware, Adware and others You need to make sure your PC is virus free and has no spy-ware, ad-ware or third-party software (like Yahoo! Toolbar, Similey) installed. They are not just occupying your PC disk space and memory, but also consuming Internet bandwidth

Before Calling Hub Support • Run Speed Test http: //griffin. hk. nyklogistics. com/speedtest. asp • Have the following information ready ü ü PC configuration (CPU, RAM, OS and IE version) Internet line bandwidth Number of users A screen dump of i. SMS • Request local IT personnel to communicate