Sys Aid IT 8 5 1 Experience IT

Sys. Aid IT 8. 5 1

Experience IT Sys. Aid 8. 5 enriches and improves the overall ITSM (IT Service Management) experience, focusing on: Mobility Functionality End-User Satisfaction User Interface Let us describe the new experience…. Mobility End Users Functionality User Interface 2

End-User Portal Sys. Aid Mobility Takes Another Leap Forward A facelift with optimization: End users will experience a new End-User Portal interface on their mobile devices Mobility End Users Functionality User Interface 3

Mobile Apps Upgrade Easily Manage Service Requests From Your Mobile Significant upgrade to Sys. Aid Mobile Apps for i. Phone, Black. Berry, Android, and Windows Phone 7, including: Enhanced UI Added key functionalities, such as viewing Messages, viewing End Users, and even the ability to update end-user details Mobility End Users Functionality User Interface 4

My Desktop Enable End Users to Connect to Their Office Desktops My Desktop is the newest groundbreaking addition to the End-User Portal, to help the end user on the go Facilitates end users to access their computers from anywhere, using any HTML 5 -supported device of their choice Completely secure, admins fully manage permissions with full audit capabilities Mobility End Users Functionality User Interface 5

Asset Management Dashboard Simplify Control of Your Assets Asset Management Dashboard allows you to get a 360° bird's-eye view of your assets, providing easy analysis of the data surrounding your assets Mobility End Users Functionality User Interface 6

Asset Availability Get the Whole Picture With Full Asset Tracking New Asset Management feature allows you to track your servers' uptime, providing you the ability to check the percentage of your assets' overall availability Includes a detailed record for every downtime encountered Mobility End Users Functionality User Interface 7

MAC & Linux Agent Deployment Get Even More Accurate Asset Lists Expanded compatibility with automatic deployment of Sys. Aid Agents to Mac and Linux Mobility End Users Functionality User Interface 8

Monitoring Event Manager Improve Monitoring Capabilities With the New Event Manager feature, within the Monitoring module, allows you to better view and manage events in your IT environment A set of predefined common settings simplifies monitoring for network services and Windows processes Mobility End Users Functionality User Interface 9

Updated Password Services Maximize the End-User Experience Newly implemented interactive logon architecture allows access to the Password Services wizard directly from the end user’s Windows logon screen. Mobility End Users Functionality User Interface 10

Incident Management Priority Matrix Strengthen Your ITIL Experience Mobility End Users High Normal Very High Very low Very high High Normal Low Normal Highest Very high Medium Normal Low Low Urgent Very high Urgency Improve your workflow priorities by using the auto-generated Priority Matrix, which is based on your service requests’ impact and urgency Fully-compatible with ITIL best practices for Incident Management Impact Low Low Low Functionality User Interface 11

UI Enhancements Create More Simplified and Organized Interactions New UI enhancements throughout Sys. Aid, e. g. redesigned Sys. Aid IT Knowledge Base/FAQ that now uses the List and Form structure Control your views with the Hide/Show option for selected fields in Sys. Aid IT lists Mobility End Users Functionality User Interface 12

Extras Feel the 8. 5 Changes Everywhere Built-in utility to collect Sys. Aid Server logs in one click, in order to improve efficiency of your support calls to your account managers Improved support for multiple domain environments Improved Network Discovery And more… Mobility End Users Functionality User Interface 13

Summary 1 My Desktop 2 End-User Portal 3 Mobile Apps Upgrade 4 Incident Management Priority Matrix 5 Asset Management Dashboard 6 Asset Availability 7 Monitoring Event Manager 8 Password Services 9 MAC & Linux Agent Deployment 10 UI Enhancements 11 Send Log Files to Sys. Aid Support 12 Multiple Domain Support 13 Improved Network Discovery 3 1 2 10 8 6 4 9 13 5 7 11 12 14

Thank You Visit us at: www. sysaid. com/IT | http: //www. facebook. com/Sys. Aid. IT Mobility End Users Functionality User Interface 15