SYMPHONY IOT DRIVING THE ITOT CONVERGENCE How IOT

SYMPHONY IOT DRIVING THE IT/OT CONVERGENCE How IOT collaborates operations and enterprise systems to achieve a successful, integrated environment. Prabhu Ramachandran Director, Zoho Io. T

Introducing ZOHO Corporation Founded in 1996 Bootstrapped, private & profitable Cloud-hosted Business Management Applications Global customer base of 23 M Zoho users Over 5, 000 employees across 3 divisions Enterprise IT Management Service Provider Infrastructure Management Software

Zoho Symphony Io. T Internet of Things for connected business management Symphony Io. T is an Internet of Things edge-to-cloud platform that provides multiple industry-specific applications to manage and centrally automate your connected business infrastructure. Best Io. T Platform IT Innovation Best Industrial Io. T Platform Best Io. T Initiative Top 50 Io. T companies Innovation in M 2 M

Integrated, edge-to-cloud platform Last mile data acquisition and application enablement Symphony Io. T for connected business management - High scale and custom ability - Private and public cloud Symphony Edge. X - Open APIs for flexibility Symphony Edge. X for last-mile data acquisition - Multi-vendor - Multi-protocol, multi-tech - Data orchestration

Ready-to-deploy Industry specific applications & vertical solutions ENTERPRISE & PROCESS AUTOMATION SMART ENERGY SUSTAINABLE ENERGY Symphony Io. T Platform CONNECTED PRODUCTS & AFTER SALE SERVICES CONNECTED BUILDINGS Multi-Energy Portfolio MOBILE SERVICES Remote Asset & Site Connected Transport

Orchestration of IT and OT information Unified data blending, analysis and reaction in real-time Interconnect multi-vendor horizontal and vertical solutions Integrate Io. T in enterprise IT, control systems and other cloud services CRM ERP HELPDESK ACCOUNTING Create new connected products and deliver improved services

IOT, the catalyst to an efficient ecosystem Extend multiple remote and mobile process operations to existing enterprise systems (CRM, ERP, accounting and more).

Building the common ground Understanding the difference and embracing the similarity OPERATIONAL TECH Sensors, monitors Gateways Meters PLCs SCADA MES BMS/BAS AMI. . . Data sensed, intelligently controlled at the edge IT TECH ERP Finance CRM HR Payroll Audit & risk Enterprise asset Customer information Infrastructure & storage. . . CONVERGED IOT SYSTEM GOAL Last mile data acquisition for optimizing business process adequately BENEFIT RESULT Real time control, analysis & reaction at reduced costs True automation, integrating service, sale, support, maintenance, control and provisioning.

Managing multiple, fanned out buildings on the go Just like managing your data center. Smarter facilities. CONNECTED BUSINESS INFRASTRUCTURE Multiple, proprietary systems Existing enterprise S/W HVAC | Elevator Energy consumption & flow Intrusion | Environment control Power and load management Fire safety Diesel gen | Solar/wind DCIM Water wastage ITSM Security and Air quality Mechanical maintenance CRM mobile access HELPDESK Connected vehicle ERP ACCOUNTING In cargo automation

Gear tech service to be context-aware and respond to repair with more clarity FOR SMARTER REPAIR AND MAINTENANCE SERVICES

Focus on 'things' that need your attention right away You won't have to wait until planned maintenance Reduced water levels in fire Centrally identify water loss pattern Your tech staff is alerted on fighting equipment across equipments, by area, sector, floor and location his/her mobile app, of the cracked nozzle

Focus on 'things' that need your attention right away You won't have to wait until planned maintenance (S)he acts on it immediately and Once fixed, (s)he marks equipment Cost of damage & replaced not wait until planned maintenance working status on a mobile app that integrates Io. T and proprietary BMS data asset is auto reflected in your existing ERP

Channelize Io. T to realize true business automation and intelligent reactions FOR CENTRAL AUTOMATION ACROSS DEMOGRAPHY

Make agile decisions and track progress centrally Remotely workaround unusual energy or water consumption Faulty diesel generator in Receive alerts and remotely drill Identify fuel leakage caused by a any managed building down into cause of damage cracked coolant pipe

Make agile decisions and track progress centrally Remotely workaround unusual energy or water consumption x ` Germane technicians arrive with the Eliminates a level of human Operation/control teams are right set of tools intervention for tech service to arrive at venue and then identify fault prompted by their CRM to place a new order of lost asset

Gain a single view of your enterprise operations and provide your teams with the right set of information, easily and timely. FOR FASTER RESPONSE AND WORKING IN SYNC ACROSS TEAMS

Intelligently handle resiliency issues during emergency Understand the root cause of bottlenecks and act across teams ! Emergency scenario of fire in a Receive constant alarms and Local fire brigades are building due to short or overloaded circuit warning from critical heat sensors across fire intensive zone automatically notified when temperature levels go beyond threshold

Intelligently handle resiliency issues during emergency Understand the root cause of bottlenecks and act across teams This prompts public department to tweak traffic lights while alerting fire engines of choke points of vehicles and people Your Io. T-integrated BMS helps you anticipate consequent damage of property and operations across other areas of campus and organize evacuation Through integrated control, you can centrally track firefighters en route and made aware of realtime failure stats on their mobile/vehicle device

These interactions represent the convergence of physical devices, systems, data, networks and people. START UTILIZING THEIR COMBINED POTENTIAL.

Improve business, product & customer interaction Partner with Zoho Symphony Io. T to provide, Connected Product Intelligence Connected Business Management Smart City & Governance Central automation of remote asset/site Discrete manufacturers Consumer product vendors Enterprise OAM Workforce, audit/facility services Connected buildings & transport Public services & infrastructure . . . Industrial equipments Cold storage/ Chiller plant Vehicles Vending machines . . . Power & Water Optimization Fire & Safety Elevator Sales/Support/F acilities . . . Healthcare Public Transport Street Lights Water Usage Renewable energy & environment protections | Other remote sites . . . Solar Farm Wind Park Monitoring Forest fire ATMs detection (satellite services)

Zoho is focussed to collaborate and deliver more meaningful business services. Thank You!