SYMPHONICA Service Management LSO Agenda 1 Customer Digital

SYMPHONICA Service Management LSO

Agenda 1. Customer Digital Transformation & Roadmap 2. Scene Setting 3. Orchestration – Where it Happens 4. Introduction to Symphonica 5. Why Intraway?

Customer Digital Transformation & Roadmap

Digital Transformation & Roadmap Vision & Objectives Framework & Critical Success Factors Product Portfolio Technology Portfolio OSS/BSS Portfolio Customer Experience Processes - Fulfillment, Assurance, Analytics Key Initiatives

Guiding Principles Automation - Zero/Minimal Touch Self-Serve, Self-Healing, Managed Real Time Portal for all Stakeholders Metrics – KPI’s – Must be a byproduct of every transaction System Reliant vs. People Reliant Indisputable Source of Truth

Scene Setting

Common Fulfillment Issues Labor Intensive - Not Cost Optimized Intervals too long vs. Market Standards Higher rate of rework Lack of Visibility to understand impact to the business Data inconsistencies among different systems Constraints & roadblocks to evolve to a future state

Operations Process - e. TOM

Overview and Context

Orchestration Where it Happens

Where Orchestration Happens

GPON Bottom-up Provisioning Video https: //youtu. be/A 2 Ojj 0 yy 6 Hw

Symphonica Service Activator

Symphonica High Level Architecture Business Process Framework (e. TOM) 14. 0 EXISTING SYSTEMS Billing CRM OM OPERATION USERS NOC SERVICE PROVIDER CSR Support Other Sales Other INTRAWAY SYMPHONICA Batch / Bulk Interface Subscriber Management System TX Monitoring and Fallout Mgmt. Service Catalog and Service Inventory Reporting, Statistics and Dashboards Other Admin Portals WORKFLOW ENGINE Decomposition and Orchestration PROVISIONING ENGINE MQ BPM-based Service Order Mgmt. Transaction Handling and Command Processing CENTRALIZED DATABASE Connector Design Framework Oracle RAC (Extensible Datamodel) NETWORK CONNECTORS DOCSIS Device Management HTTP Routers & Switches Policy Control & AAA SNMP CLI Soft switch & App. Server TL 1 CAS & Middleware NETCONF LDAP OLT & DSLAM FTP SQL Devices NETWORK CONNECTIVITY NMS Rule Engine MQ Audit and Trace SOAP / REST Interface MANAGEMENT APPLICATIONS Configuration Manager EXISTING SYSTEMS

Symphonica Key Features • Single Interface to Northbound Systems – BSS/CRM/Self-Care Portal • Stateful design – service and network element aware • A Real‐Time, Catalog‐Driven BPM‐Based Workflow Engine. • Real‐time and asynchronous order processing • Highly Configurable & Customizable Solution • Automatic rollback and fallout management • Connector Design Studio to build or modify own system or network connectors • • Off-The-Shelf Connector for Multiple Common MSO Network Elements Founded following the principles of SOA and the guidelines from the industry standard Frameworx from TM Forum

Service Order Management - Overview • Receives Service Orders and decomposes them into Resource Orders required for service provisioning • Resource Order: a list of commands for a single Network Element • Uses Business logic to perform any necessary step to complete the Order (i. e. obtain an available IP address from an external inventory) • • Uses built in Network Inventory and Product Catalog to: • Validate the subscriber, product and equipment information in the service order • Select the decomposition rules The Resource Order Orchestration determines the sequence in which the Resource Orders are sent to the activation module. Service Order Type : Create VPN NEs : PE 1, PE 2 VPN ID : 25 Services : L 3 VPN + FIREWALL Service Order Management Resource Order Type : ROUTER-ADD Target : CISCO-PE 1 Data : f 0/1, VRFID 25 Resource Order Type : ROUTER-ADD Target : CISCO-PE 2 Data : f 1/0, VRFID 25 Resource Order Type : FIREWALL-ADD Target : FW 01 Data : Accept, 80, 21, 22, 23; TCP, UPD

Service Order Management: How it Works Service Order Type : Create VPN NEs : PE 1, PE 2 VPN ID : 25 Services : L 3 VPN + FIREWALL Product Catalog Online Validation List of resources List of services Business Logic Network Topology Service Order Decomposition Resource Order Orchestration and Processing Ready-to-Activate Resource Order

Service Activation and Resource Provisioning: Overview • • • Receives resource orders and transforms them into provisioning scripts for the necessary network elements Verifies the network resource inventory and resource catalog and generates scripts to execute on the target NE Orchestrates the execution of commands on the network elements using configurable workflows and templates, command unit handling and rollback support • Manages Queues with priority control and SLA monitoring and applies Per-network-element Rate Limit • Provides Intelligent error management and automatic resolution of common errors and retries Resource Order Type : ROUTER-ADD Target : CISCO-PE 1 Data : f 0/1, VRFID 25 Service Activation Provisioning Script – CREATE Command : ROUTER-ADD Script : > connect 10. 20. 0. 50 > conf t > xconnect 10. 20. 0. 51 25 > end Error? Y N Next resource order or next Step in BPM Provisioning Script – ROLL BACK Command : ROUTER-ADD Script : > connect 10. 20. 0. 50 > conf t > no xconnect 10. 20. 0. 51 > end

Service Activation and Resource Provisioning: How it works Resource Order Provisioning Queue Orchestration and Prpocessing of commands Provisioning command Execution Framework Stateful Connection Network Elements Provisioning command Network. Topology (Check NE is up) Business Rules

Connector Design Framework User Interface Demo Moving now to a brand new Web-Based Connector Studio

Workflow Design Framework Workflow Design UI BPM‐based workflow enginethat decomposes complex service orders and orchestrates the activation process within multiple network elements and systems. • Graphical interface to design and edit workflows • Sequential and concurrent resource order execution • Stateless mode to perform maintenance operations on multiple devices • Fallout management and rollback

Workflow Design Framework User Interface Demo

Program Definition – Systematic Approach to Transformation Process within the initiatives Business Requirements/Processe s/Uses Cases Meassure & Improve Agile Implementation Architecture & Data Information Definition System Integration – APIs & Dataflows

Why Intraway

About Intraway WE EVOLVE TELECOM OPERATIONS TO IMPROVE the communications experience for millions around the world.

Intraway’s Global Presence Outstanding Customers More than 55 deployments in 22 countries throughout 3 continents Customers Headquarters Development Centers Local Support

A Story of Change and Innovation Based on Standards 2003 2008 Device Provisioning DOCSIS Packet. Cable Service Activation DTH, HFC TV DOCSIS Packet. Cable 2018 2016 x. PON, DSL, IPTV Service Assurance Customer Experience OTT, SIP / IMS x. DSL, GPON, GSM / LTE Vo. LTE, MPLS SOM, DIA, e. SIM

Our Core Competencies Software Development o o o Complex Systems Integration High Reliability And Availability High Performance High Volumes Of Data Flexibility And Agility High Security Unleash Network Capability o Discover Network Features o Ability To Use Hidden Resources CSP Knowledge o o o Fulfillment Assurance How To Engage How To Deliver How To Service

Steve Marsh steve. marsh@intraway. com Proud to be an ISO 9001: 2008 & ISO/IEC 90003: 2004 certified company. © 2001 -2014 Intraway Corp. All Rights Reserved.