Symantec Endpoint Encryption SelfRecovery SELF RECOVERY SETUP After

Symantec Endpoint Encryption Self-Recovery

SELF- RECOVERY SETUP After Symantec Endpoint Encryption (SEE) has been installed on your computer you will be prompted with this screen. Please press “Continue” to move to the next step.

SELF- RECOVERY SETUP On this step you will be required to input your username and password, the “Domain” field should be auto filled for you. The “User name” is your Windows username. The “Password” is your Windows password. Click “Continue” once you have filled out the required information.

SELF- RECOVERY SETUP This step is for the creation of your 3 security answers to the pre-defined security questions. Enter a PIN, be sure NOT to use sequential numbers i. e. (123456) or the same number repeatedly i. e. (111111 or 222222). When you fill out your childhood hero refrain from using things like Mother, Father, or Batman and Spiderman. Instead use specific names or made up names. Once you have filled in all the questions click “Save” to continue.

SELF- RECOVERY SETUP This is the completion of the set up. Click “Finish” to complete the setup.

PERFORMING SELF- RECOVERY Upon the next power on/restart of your computer, you will be presented with the SEE Login screen. Fill in your login information then press “Enter” on your keyboard and Windows will load. If you do NOT remember your password, then you will need to continue to the next step.

PERFORMING SELF- RECOVERY If you do NOT remember your password you will need to input your “User name” then press the “F 4” key on your keyboard to continue.

PERFORMING SELF- RECOVERY Option One: “Help Desk Recovery”, choose this option when you contact the OMES Service Desk at 405. 521. 2444. The Service Desk will provide you with a response key to bypass the SEE Login screen. Option Two: “Self Recovery”, this option will allow you to use your 3 security answers created previously. For this period of instruction we are going to go ahead and select option 2, “Self Recovery” and then press “Enter”.

PERFORMING SELF- RECOVERY For the next 3 screens you will need to input your answers to the 3 security questions that you provided during the initial setup process. Once you have filled out and answered each question correctly your computer will load Windows.

PERFORMING SELF- RECOVERY Once Windows loads, log in using your Windows credentials.

MODIFYING SECURITY ANSWERS If you need to change your security answers open the SEE Management Agent. The 2 options below will help you access it. Option 1: On the left you can find it in the “S” category. Option 2: You can do a search in the search bar for “see” and then select SEE Management Agent.

MODIFYING SECURITY ANSWERS Click the “Self-Recovery” tab Then click “Continue”

MODIFYING SECURITY ANSWERS This is the first step in the process, you will be asked to log in with your Windows user name & password. Then click “Continue”.

MODIFYING SECURITY ANSWERS In this step you will answer the security questions. Enter a PIN, be sure NOT to use sequential numbers i. e. (123456) or the same number repeatedly i. e. (111111 or 222222). When you fill out your childhood hero refrain from using things like Mother, Father, or Batman and Spiderman. Instead use specific names or made up names. Once you have completed the questions and are content with the answers click “Save”.

MODIFYING SECURITY ANSWERS This is the completion screen. Finally click “Finish” and your security answers have been updated. Make sure to input the updated security answers if you need to use the Self-Recovery option to bypass the SEE Login screen.