Switchvox Its More than a Phone System Its

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Switchvox It’s More than a Phone System It’s a Better Way to Communicate 1

Switchvox It’s More than a Phone System It’s a Better Way to Communicate 1 Digium Confidential

Find out How Switchvox is a Better Way to Communicate: Today’s Topics: • Who

Find out How Switchvox is a Better Way to Communicate: Today’s Topics: • Who is TRACI. net? • Who is Digium? • What is Switchvox? • Switchvox Benefits • Switchvox Features • Switchvox TCO • Switchvox Resources 2 Digium Confidential

Who is TRACI. net? 3 Digium Confidential

Who is TRACI. net? 3 Digium Confidential

 • TRACI. net is one of the largest privately held voice service providers

• TRACI. net is one of the largest privately held voice service providers in the state of Florida. • Founded in 1987 TRACI. net has adapted to the everchanging Communications Industry. • TRACI. net hosted Vo. IP services give small to midsized businesses the ability to compete in today’s technology heavy world without significant financial investment. • TRACI. net Vo. IP services bring your PBX to the Cloud, allowing you to use phones anywhere with a high speed Internet connection. 4 Digium Confidential

 • TRACI. net is more than a hardware vendor, we offer turnkey telephony

• TRACI. net is more than a hardware vendor, we offer turnkey telephony solutions. • As a digium Switchvox Partner we sell all Switchvox PBX Appliances. • TRACI. net also provides Virtual Switchvox PBX solutions, eliminating the need to buy the PBX appliance. • TRACI. net also can eliminate the need for your traditional telephone service provider by delivering your phone lines virtually via SIP. 5 Digium Confidential

 • TRACI. net offers big savings in you monthly phone service bill. Not

• TRACI. net offers big savings in you monthly phone service bill. Not to mention, you have one monthly bill for all your telecommunications needs. • TRACI. net also offers personal customer care leaving behind the long hold times of traditional telephone companies. • Cutting edge technology, great customer care, local and long distance savings! In case you were wondering. . TRACI is an acronym for TRANSMIT, RECEIVE, AND COMMUNICATE INFORMATION. 6 Digium Confidential

Who is Digium? 7 Digium Confidential

Who is Digium? 7 Digium Confidential

Digium is the Developer and Maintainer of Asterisk, the world’s most widely deployed Open

Digium is the Developer and Maintainer of Asterisk, the world’s most widely deployed Open Source Communications Project 8 Digium Confidential

Digium’s Business Breakdown Digium Products 9 Digium Confidential

Digium’s Business Breakdown Digium Products 9 Digium Confidential

Digium’s Business Phone System Switchvox - provides a full-featured Unified Communications system at a

Digium’s Business Phone System Switchvox - provides a full-featured Unified Communications system at a price SMBs can afford. • Ease-of-use operation • Sophisticated features • Integration with desktop tools/applications • Local Support • Supports up to 400 users 10 Digium Confidential

Why Switchvox? • • • All features included Many products in one Interoperability No

Why Switchvox? • • • All features included Many products in one Interoperability No vendor lock-in Lowest TCO and Impressive ROI 11 Digium Confidential

What our Customers are saying: “Switchvox gives us the ability to better understand our

What our Customers are saying: “Switchvox gives us the ability to better understand our customer service and sales processes. It has already helped us to identify some ways to streamline Our customer service and sales processes. This is a great system. ” Carin Obad – General Manager/CTO Highland Products Group 12 Digium Confidential

 Interoperability • Built-on open standards and protocols • Easily integrates with existing phones,

Interoperability • Built-on open standards and protocols • Easily integrates with existing phones, networking hardware, and third-party business applications • Reduces costly upgrades by supporting existing networks. 13 Digium Confidential

EASY TO USE Switchboard Control from Endpoints “I have used TRACI. net for two

EASY TO USE Switchboard Control from Endpoints “I have used TRACI. net for two deployments so far and the simplicity and quality of service is fantastic. One of the biggest hurdles in deploying a new technology is user acceptance. Our users have really embraced the new technology and have nothing but good things to say about TRACI. net. From a support standpoint TRACI. net support is fantastic and personal. I highly recommend TRACI. net to anyone looking to deploy a voice over IP solution. ” John Orlando - Directory of IT Services Smart Cremations Digium Confidential 14

Many Products in One 15 Digium Confidential

Many Products in One 15 Digium Confidential

Key Switchvox Features 16 Digium Confidential

Key Switchvox Features 16 Digium Confidential

The Switchboard - An Interactive, Real-Time Display of Your Switchvox Calls 17 Digium Confidential

The Switchboard - An Interactive, Real-Time Display of Your Switchvox Calls 17 Digium Confidential

Game-Changing Fixed Mobile Convergence Work where and how you want to work • Converge

Game-Changing Fixed Mobile Convergence Work where and how you want to work • Converge up to 5 phones with your Switchvox extension at no additional cost • Maintain your presence no matter which phone you are using • Supports any phone and connection – Vo. IP, analog, and mobile • The In. Call Menus allow for seamless transfers and recording of calls from any phone 18 Digium Confidential

Switchvox Mobile Applications • Make Calls on Your Mobile Phone from Switchvox • Access

Switchvox Mobile Applications • Make Calls on Your Mobile Phone from Switchvox • Access Call Rules, Voicemail, Directory and More • Supported on i. Phone and Blackberry Smartphones 19 Digium Confidential

Detailed Reporting Create actionable items to service your callers based on data retrieved from

Detailed Reporting Create actionable items to service your callers based on data retrieved from the built-in Switchvox reports and logs 20 Digium Confidential

Switchvox Reports and Logs • See logs on all of your call and types

Switchvox Reports and Logs • See logs on all of your call and types of services • Export log data to Excel or in an XML-friendly output • Easily integrate with the API • Automatically trigger events based on log/report data • Staff your queues based on detailed reporting information 21 Digium Confidential

Microsoft Integration See your unread emails, calendar appointments and more with each incoming call

Microsoft Integration See your unread emails, calendar appointments and more with each incoming call 22 Digium Confidential

Call Recording • Easily schedule call recordings • Allow users to record on-demand •

Call Recording • Easily schedule call recordings • Allow users to record on-demand • Automatically export recordings to another server 23 Digium Confidential

Extend Your Phone System 3 rd Party Application Integration • Available 3 rd Party

Extend Your Phone System 3 rd Party Application Integration • Available 3 rd Party Apps: – Salesforce. Com – Sugar. CRM – Google Maps – Switchvox Notifier – Firedialer • Developer-friendly Extend API available for other third partyapplication integration • Asterisk. Exchange – Switchvox Apps Category 24 Digium Confidential

Collaboration: • • • Conferencing – Every user can have their own conference #

Collaboration: • • • Conferencing – Every user can have their own conference # Video Calling – Supports HD Audio and Video Calls Chat – Built-in XMPP Server/Client Presence – See co-worker’s status Unified Messaging – voicemail to email 25 Digium Confidential

Built-in Call Queues/ACD • • Customizable Call Queues Flexible Call Routing Options No extra

Built-in Call Queues/ACD • • Customizable Call Queues Flexible Call Routing Options No extra licensing per queue agent/manager Detailed Reporting 26 Digium Confidential

Interactive Voice Response • Highly flexible IVR Editor • Supports multiple sound prompts and

Interactive Voice Response • Highly flexible IVR Editor • Supports multiple sound prompts and languages • Easily integrates with the API to trigger events in thirdparty applications 27 Digium Confidential

Why Switchvox is the Best Value 28 Digium Confidential

Why Switchvox is the Best Value 28 Digium Confidential

Switchvox – Lowest TCO 29 Digium Confidential

Switchvox – Lowest TCO 29 Digium Confidential

Switchvox can save you > 60% 30 Digium Confidential

Switchvox can save you > 60% 30 Digium Confidential

Switchvox Monthly Costs 31 Digium Confidential

Switchvox Monthly Costs 31 Digium Confidential

Competitive Pricing 32 Digium Confidential

Competitive Pricing 32 Digium Confidential

The Section 179 Deduction • What is the Section 179 deduction? – Business tax

The Section 179 Deduction • What is the Section 179 deduction? – Business tax deduction – Full purchase price deduction – Government incentive • What is “Bonus” Depreciation? – Depreciation deduction – New Equipment purchases • 33 Digium Confidential

Switchvox – A Smarter Approach to Unified Communications 34 Digium Confidential

Switchvox – A Smarter Approach to Unified Communications 34 Digium Confidential

For More Information visit - www. traci. net/voip “Switchvox has streamlined our operation and

For More Information visit - www. traci. net/voip “Switchvox has streamlined our operation and made it much more efficient, as well as giving us the accurate reporting that we were unable to get with our previous system. ” Andrew Miller – Customer Service Manager Foreclosure. com 35 Digium Confidential

THANK YOU! 36 Digium Confidential

THANK YOU! 36 Digium Confidential