Swachh Rail Swachh Bharat Abhiyaan Assessment of Cleanliness

Swachh Rail, Swachh Bharat Abhiyaan Assessment of Cleanliness at Major Railway Stations based on the Survey of Passengers Commissioned By Ministry of Railways, Govt of India, New Delhi 110001 Conducted by Indian Railway Catering & Tourism Corporation Through TNS India Pvt. Ltd. Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016

Rail Budget Feb’ 2016 Taking forward the momentum on ‘Swachh Rail, Swachh Bharat’, we intend taking a string of measures to improve cleanliness at stations and trains……. “Ranking of A 1 and A Classes of Stations based on a regular periodic third party audit and feedback from the passengers. ” Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016 2

Background Ministry of Railways decided to capture the perception of Passengers on cleanliness Standards at major Railway stations through a Professional Agency Objective - to identify the focus areas for improving cleanliness & develop a monitoring mechanism. 47 parameters on cleanliness were identified : − 22 on infrastructure & enabling provisions − 10 on processes & methodology − 15 on outcomes connected with cleanliness Task entrusted to IRCTC, who engaged M/s TNS India Pvt Ltd for. Swachh Rail, Swachh Bharat conducting the Survey and Analysis. Abhiyaan © TNS 11 Feb 2016 3

Scope of the Survey 407 major stations across 16 Railway Zones Coverage A 1 Category – 75 Stations A Category - 332 Stations Target Respondents Sample size Passengers waiting to board any train holding a ticket with PNR or UTS number 400 per A 1 Station and 300 per A station (In all 1, 34, 564 passengers responded ) Non-Railway service providers at stations Add-on Responses Railway officials who are part of the Service Improvement Group (SIG) of stations Swachh Rail, Swachh Bharat Abhiyaan Survey done from Jan. 16 to Feb. 5, 2016 © TNS 11 Feb 2016

Methodology & Significance § Passenger was asked to rate the station’s cleanliness on 40 different cleanliness parameters § Weightage was derived for each parameter by regression analysis and scores calculated accordingly. § This Preliminary Report is purely based on the passenger perception on cleanliness of the stations. § Final report will factor in the existing infrastructure, responses from Rly staff and non-railway service providers. Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016

Swachh Rail, Swachh Bharat Abhiyaan Assessment of Cleanliness Standards of Preliminary Report Major Railway Stations based on the Survey of Passengers Survey on Cleanliness at Results Based on Preliminary Report Major Railway Stations Survey Conducted by Indian Railway Catering & Tourism Corporation Through TNS India Pvt. Ltd. Commissioned By Railway Board, Ministry of Railways, New Delhi 110001 e-Release of results March, 2016 Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016

Swachh Rail, Swachh Bharat Abhiyaan Assessment of Cleanliness Standards of Major Railway Stations based on the Survey of Passengers Results Based on Preliminary Report Survey Conducted by Indian Railway Catering & Tourism Corporation Through TNS India Pvt. Ltd. Commissioned By Railway Board, Ministry of Railways, New Delhi 110001 March, 2016 Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016

Ranking Order adopted for Cleanliness Levels Score range Color Code Level 1 750 and above Dark Green Level 2 600 to 749 Light Green Level 3 500 to 599 Yellow Level 4 400 to 499 Orange Swachh Rail, Swachh Bharat Level 5 Abhiyaan Below 400 Red © TNS 11 Feb 2016 8

Summary of Cleanliness Levels at Rly. stations A 1 Category A Category Nos. % Nos. % Level 1 3 4 % 10 3 % Level 2 23 31 % 69 21 % Level 3 30 40 % 136 41 % Level 4 18 24 % 90 27 % Level 5 1 1 % 27 8 % Cleanliness Levels Swachh Rail, Swachh Bharat TOTAL 75 Abhiyaan © TNS 11 Feb 2016 332 9

Cleanliness Ranking Order A 1 Category (Top 10 Stations) 1 2 SURAT Western Railway RAJKOT Western Railway 3 BILASPUR 4 SOLAPUR Central Railway 5 MUMBAI CENTRAL Western Railway 6 CHANDIGARH Northern Railway 7 BHUBANESWAR East Coast Railway 8 VADODARA Western Railway 9 MADURAI Southern Railway 10 NEW JALPAIGURI North East Front. Railway Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016 South East Central Railway

Cleanliness Ranking Order A Category (Top 20 Stations) 1 BEAS Northern Railway 2 GANDHIDHAM Western Railway 3 VASCO-DA-GAMA South West Railway 4 JAMNAGAR Western Railway 5 KUMBAKONAM Southern Railway 6 NASIK ROAD Central Railway 7 SALEM Southern Railway 8 ANKLESHWAR Western Railway 9 KATHGODAM North East Railway 10 KOVILPATTI Southern Railway Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016

Cleanliness Ranking Order …Contd A Category (Top 20 Stations) 11 ERODE Southern Railway 12 TIRUCHCHIRAPPALLI Southern Railway 13 BANGARPET South West Railway 14 SAINAGAR SHIRDI Central Railway 15 KOTA West Central Railway 16 HABIBGANJ West Central Railway 17 VIRUDHNAGAR Southern Railway 18 METTUPALAYAM Southern Railway 19 THANJAVUR Southern Railway 20 BURHANPUR Central Railway Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016

Scope of Final Report Further analysis is underway to give reports on, § The cleanliness levels vis-à-vis passenger density (footfall) at stations. § The outcomes in relation to infrastructure inadequacies, § Performance, region-wise. Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016 23

The Way Forward § Develop daily / periodical monitoring parameters for prompt corrections & sustained improvement. § Prioritize deployment of resources and corrective actions to focus areas / locations. § Identify focus areas for campaigns on behavioral changes. § Similar surveys to be undertaken periodically to assess the results of inputs given. Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016 23

To march towards institutional mechanism for cleanliness at stations by appropriate enabling infrastructure and processes. ………. Thank You Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016 15 24