Sustainability Prennit Gabriel Fuster gbfustercisco com Technical Advocacy

Sustainability/ Pérennité Gabriel Fuster gbfuster@cisco. com Technical Advocacy Team Presentation_ID © 2008 Cisco Systems,

Sustainability § Quality § Financial Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved.

Qualitative sustainability Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3

What is Quality? § QAP Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved.

What is QAP? § QAP - The guideline for quality at an Academy § Quality Assurance Plan and Academy Operations Guide for Academy curriculum § It summarizes the rules and guidelines to ensure student success and satisfaction. It tells us about: The hierarchical support structure in the program The requirements for Academy instructors The requirements for an Academy The Basic program rules/guidelines Measuring quality at an academy Planning to improve quality at an academy Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 5

Academy Types § By Responsibilities Parent Academies CATC RA Cisco Child Academies LA RA

The Role and Function of a Parent Academy Presentation_ID © 2008 Cisco Systems, Inc.

Three basic functions § Train instructors § Support Child academies § Assist Child with

1. Train Instructors § Academy instructors need to meet the following criteria Know their subject field well Be a good teacher (best practices, student engagement, etc. ) Abide by the program rules and guidelines Child proposes, Parent disposes § In addition a Parent Academy instructor: Must be able to share teaching experience § LMC and CL’s responsibility to ensure that their instructors meet criteria Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 9

2. Support Child § CNAMS support “How do I …. On CNAMS? ” Any experienced CATC/RA member § Curriculum support “I am having a problem with …. in chapter …. ” Typically CL or instructor § Operational/Business Support “How can I promote the program to female students? ” Typically LMC and/or CL Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 10

3. Assist Quality § Support Visits AKA Quality Visit mechanism § This is not a witch hunt! § Pillars of Quality Well trained and committed Academy staff and instructors Institution’s Management committed to Academy Properly equipped Academy facilities § Ultimate proof of Quality The students Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 11

Additional Parent responsibilities § Create opportunities for child’s continuous education e. g. Regional events, during Support Visits, etc. § Work with AAM to grow program Recruit child academy/support program development § Ensure flow of communication to Child Remember that communication is a two-way process § Curricula Adoption Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12

Other important issues § Plan for SUSTAINABLITY Staffing Retention policy Financial Training fees Support fees Growing the program LA recruitment Additional curricula Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 13

Remember § Successful Children mean that the Parents are doing a good job. § Your AAM wants to support you § Your CATC wants to support you § I want to support you Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 14

Responsibilities of a Child Academy Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved.

What are the responsibilities of the child academy? Presentation_ID © 2008 Cisco Systems, Inc.

Financial Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 17

Financial sustainability § How much does it cost you to run Net. Acad? Presentation_ID

Financial sustainability § Factors to take into account Training of instructors Equipment purchases Instructor salary Events Support Fees § http: //planit. ciscolearning. org Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 19

Summary Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 20

Quality sustainability § Train and support instructors properly § Retain instructors Is this a problem? § Share best practices § Keep current Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 21

Financial sustainability § Know how much it costs you § Maximise usage § Optimise

Solution: Curriculum Integration § No “one fits all model” § Work with Net. Acad Team to support you § Guarantees a measure of sustainability Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 23