Supporting and Developing the Tool Amanda Norris Julian

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‘Supporting and Developing the Tool’ Amanda Norris Julian Fox

‘Supporting and Developing the Tool’ Amanda Norris Julian Fox

Areas to be covered • • Communication Process Typical Queries Validation Checks Development Issues

Areas to be covered • • Communication Process Typical Queries Validation Checks Development Issues

Communication Process • • • Help Line Email – helpdesk@wastedataflow. org Guidance Manual Online

Communication Process • • • Help Line Email – helpdesk@wastedataflow. org Guidance Manual Online Help Online training – new members of staff

Typical Queries • • • Waste Queries Validation Issues Data Roll-up and Authorisation Selection

Typical Queries • • • Waste Queries Validation Issues Data Roll-up and Authorisation Selection List Queries User Administration Requests

Helpline Queries

Helpline Queries

Validation Checks • • CSV Download Checks for WCA / WDA / UA Feedback

Validation Checks • • CSV Download Checks for WCA / WDA / UA Feedback to Local Authorities Consultation with Defra and EA

Technical support of the tool • Bug list – Logging any reported technical problems

Technical support of the tool • Bug list – Logging any reported technical problems – Prioritising and fixing bugs • Development List – Improvements to functionality – Incorporating users’ feedback

Development List – Sources • Feedback from training sessions • Helpline calls & e-mails

Development List – Sources • Feedback from training sessions • Helpline calls & e-mails • Suggestions from all levels of user

Development – Progress • Full list of development options reviewed – summer 2005 •

Development – Progress • Full list of development options reviewed – summer 2005 • Key items for next phase of development identified • Key items currently in development

Development – progress • Key items include – Default answers & comments from previous

Development – progress • Key items include – Default answers & comments from previous quarter

Development Issues • Bug List • Development List

Development Issues • Bug List • Development List

Development – progress • Key items include – Default answers & comments from previous

Development – progress • Key items include – Default answers & comments from previous quarter – Quarter Summary Sheet

Development – progress • Key items include – Default answers & comments from previous

Development – progress • Key items include – Default answers & comments from previous quarter – Quarter Summary Sheet – Audit trail

Development – progress • Key items include – Default answers & comments from previous

Development – progress • Key items include – Default answers & comments from previous quarter – Quarter Summary Sheet – Audit trail – Enhanced CSV download

Future development • Development List – continue to be maintained • Future phases of

Future development • Development List – continue to be maintained • Future phases of development as time and resources allow