Supporting and Developing the Tool Amanda Norris Julian
- Slides: 19
‘Supporting and Developing the Tool’ Amanda Norris Julian Fox
Areas to be covered • • Communication Process Typical Queries Validation Checks Development Issues
Communication Process • • • Help Line Email – helpdesk@wastedataflow. org Guidance Manual Online Help Online training – new members of staff
Typical Queries • • • Waste Queries Validation Issues Data Roll-up and Authorisation Selection List Queries User Administration Requests
Helpline Queries
Validation Checks • • CSV Download Checks for WCA / WDA / UA Feedback to Local Authorities Consultation with Defra and EA
Technical support of the tool • Bug list – Logging any reported technical problems – Prioritising and fixing bugs • Development List – Improvements to functionality – Incorporating users’ feedback
Development List – Sources • Feedback from training sessions • Helpline calls & e-mails • Suggestions from all levels of user
Development – Progress • Full list of development options reviewed – summer 2005 • Key items for next phase of development identified • Key items currently in development
Development – progress • Key items include – Default answers & comments from previous quarter
Development Issues • Bug List • Development List
Development – progress • Key items include – Default answers & comments from previous quarter – Quarter Summary Sheet
Development – progress • Key items include – Default answers & comments from previous quarter – Quarter Summary Sheet – Audit trail
Development – progress • Key items include – Default answers & comments from previous quarter – Quarter Summary Sheet – Audit trail – Enhanced CSV download
Future development • Development List – continue to be maintained • Future phases of development as time and resources allow
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