Support Services Update April 30 2018 Support Services

Support Services Update April 30, 2018

Support Services Department Scott Kennedy Director of Facilities & Operations Bob Lanetti Coordinator of Maintenance & Facilities 11 Mechanics 5 Grounds Staff Warehouse Outside Vendors Dan Linski Supervisor of Environmental & Custodial Operations 13 ES Head Custodians Chris Doerr Coordinator of Emergency Management & Safe Schools 19 Security Staff 51 Custodians Contractors In House Maintenance Plumbing, HVAC, Boilers, Chillers, Electrical, Data, Communications, Carpentry, Painting Contracted Maintenance Boilers, Chillers, Building Automation, Fire Suppression, Elevators, Sprinklers Grounds Maintenance Athletic Fields, Lawns, Playgrounds, Snow/Ice Removal, Sitework. Landscaping, Detention Basins Asbestos RTK - MSDS IPM Lead Paint Radon Cleaning Filters Inventory Supplies Event Setups Summer Projects Recycling Building Coverage CERT/Safe Schools 19 Security Guards Access Control Security Cameras Monitoring Services Elaine Lawrie Administrative Assistant Kathy Troupe– Secr. Donna Norton – Secr. MS & HS Facility Supervisors 43 Custodians 3 Mechanics Support OPS Staff Work Orders Inventory Preventative Maintenance Accounts Payable Facility Use Event Management Utility Management Record Archiving Cleaning Filters Inventory Supplies Event Setups Summer Projects Recycling Building Coverage

North Penn - In House Projects • NPHS Press Box – repairs were completed • Penndale & Pennfield Business Labs –data & power rewired • NPHS – stadium and soccer field – aerating, seeding, top-dressing, fertilizer • Pennbrook Modulars – repairs to existing beam in center of each room. • Security Cameras – Gwyn-Nor, Knapp, Oak Park, York Avenue. • Partner with HSA @ North Wales & Gwyn-Nor. HSA purchased new basketball poles. NPSD installed the new poles.

Pennbrook Modular Classrooms

Oak Park ES – Sensory Room

PD Softball - NPHS Baseball – NPHS Band Field

Nash ES Marquee

Gym Floors – Completed by NP Staff

Cafeterias – Completed by NP Staff

Contracted Projects • Montgomery ES Renovations • Support Services Center New Roof • Gwynedd Square New Roof • Walton Farm New Roof • Northbridge New Roof • Oak Park HVAC Multipurpose Room • Knapp Plumbing • Penndale New Roof • Penndale Asbestos Abatement

Pennbrook Loading Dock Concrete – contracted to vendor. Vehicle Bumpers – Installed by NP Staff

Total Number of Work Orders This reflects how many repairs and jobs were captured in the 12 month rolling window. (includes all statuses)

Total # of WOs by Year 2018 Projected WOs = 6, 956 Trend: Past 3 Years based on Created Date

% of WOs Completed in Less than a Week This KPI indicates how much work an institution is able to complete in 7 calendar days. Below the national average suggests potential process improvements for managing and completing work. Above the national average could be a sign you have embraced mobile, your staff completes their own work assignments online and/or have reduced (or eliminated) paper in your processes. This compares Completion Date – Start Date (uses Request Date if Start Date is not used) for WO’s with a Priority of Low, Med or High & ignores PM’s to see what % of PM WO’s are completed in 7 Days or Less. (Rolling 12 Months)

Avg WOs Per Technician by Year Trend: Past 3 Years based on Created Date

Percentage of PM WOs Completed in a Month or Less This metric is a measurement of the responsiveness of proactive work. An above average measurement here leads to higher productivity and a decrease in backlog. This compares Completion Date – Start Date (uses Request Date if Start Date is not used) to see what % of PM WO’s are completed in 30 Days or Less. (Rolling 12 Months)

Questions ?