Support and Development of Public Administration IS Alcatel

Support and Development of Public Administration IS Alcatel, Local Authorities and e Government : Solutions for economic and social development Hradec Kralove , March 30 th

AGENDA Ø Support & development of Public IS : what is at stake ? Ø How Alcatel as a telecom solutions supplier can contribute Ø Examples of good practices Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 2 All rights reserved © 2004, Alcatel

Local Authorities and Governments: What is at stake ? Ø Accelerated adoption of ICT & Broadband Internet : over 100 Ms BB users WW • Vital working mode for enterprises, large or SME • Strong appropriation of residential usages Ø Increasing involvement in ICT of administrations and Governments, at all levels : e government initiatives • To enhance relationship between public services and citizens • To improve their own efficiency: lower costs, less civil servants headcounts Ø Governments & Local Authorities are in the front line of public action • Measuring economic, cultural, social political impact of ICT : • Bridging Broadband digital divide and enabling broadband Internet access to all Infrastructures allowing to develop territory attractiveness • Implementing e government applications • Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 3 All rights reserved © 2004, Alcatel

Enlarged Europe major challenges Ø Ageing population • Need to increase productivity • Requires massive & mastered use of Information & communications technologies (ICT) Ø Regional Development & Planning • All regions to access economic growth ICT is a key enabler … Bring Broadband in all areas for all at an affordable price « A key area of e Europe 2005 and for the development of a successful world leading knowledge economy is the availability and take up of broadband accross Europe» e Europe 2003+ progress report Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 4 All rights reserved © 2004, Alcatel

Special Areas of focus in e Government Ø e Health • Aging population in western countries, developing chronic diseases • Access to healthcare for ALL remains a priority • Huge healthcare expenditures (9% of GDP in EU) must more than ever be contained • Need to support continuity of care in a context of ever increasing specialization • Scarcity of healthcare professionals resources Ø e Education /e Learning • Building a knowledge-based society • Increasing importance of life long learning • Scarcity of resources • Increasing specialization of knowledge Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 5 All rights reserved © 2004, Alcatel

Market maturity … Ø e Health & e Education /e Learning • Good knowledge of key success factors thanks to hundreds of experimentations – Multi-dimensional approach: pedagogical/medical + technological + economical – e Education / e Health: complementary to traditional tools • Technology readiness and adoption – Shrinking bandwidth costs & optimized encoding processes – WWW and PC becoming widely used – Broadband interactive TV + satellite, including geographically and socially excluded • Availability of content: virtual universities Ø e Government and Local Authorities • Infrastructures Technology readiness (access technologies, backbones, contact centers, security …) and new services appropriation by all users types (citizens, enterprises, public agencies) Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 6 All rights reserved © 2004, Alcatel

Alcatel Solutions readiness for Local Authorities & Governments Ø Local Authorities & Governments • Improve efficiency • Enhance services to citizens • Bridge Broadband digital divide & Boost economic development Ø e Education / e Learning • Provide universal access to knowledge • Enlarge pedagogical portfolio with e Education • Offer a multimedia learning experience to students Ø e Health : • Broaden access to medical expertise • Share medical information in a secure way • Improve patients’ lives with home care Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 7 All rights reserved © 2004, Alcatel

Alcatel e-Government Solutions environment Citizens Internet Business Dedicated Terminals Internet Portal Voice • Defence • Healthcare • Education • . . . Government Agencies Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 8 Government Applications Horizontal solutions Infrastructures All rights reserved © 2004, Alcatel • ERP • CRM • e-procurement • . . . Civil servants & agents

Scope of Alcatel e-Government Solutions Addressable Markets Government to Citizen Government to Business Education Relationship with citizens Citizen security: public locations protection Broadband access Tele-working Healthcare e-learning Geo-spatial information Disaster assistance e-Authentication relationship with Business e-Authentication Horizontal Solutions CCTV solutions Location Based Systems Emergency Communications Application adapters Contact centres Media Gateways Unified Messaging IP PBXs Public Directories Galileo GMES Always On Secured Infrastructure Open Access Public Infrastructure Mobile Satellite MAN WAN Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 9 ADSL VDSL FTTx Satellite Private infrast. Wireless access All rights reserved © 2004, Alcatel LAN IP Routers IP Switches Turnkey services Distance Learning Video Conference Video servers Managed Services

Key success factors Think usage first Ensure competitiveness Make citizens’ life easier! Broadband: The must have! Avoid black or white choice! Technology is there! Team-up with multi-solutions partners Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 10 Use technology as enabler All rights reserved © 2004, Alcatel

Usage as a key driver for Broadband Development vidéo Brodcasting end user Services Voix, Vidéo, Internet Voix ØVoice (POTS) , VOIP Brodband Internet Ø“Surf” , Ø Games Vidéo ØBroadcast ØVideo on demand Øinteractive Video ØVideo Conference Broadband Internet Fibre/Cuivre/Coax Wireless technologies/ Satellite, WIMAX Interactive TV Hi quality Musique & Vidéo Video on demand Jeux en ligne (console) Videoconférence Recorder ONT Online Games (PC) RJ-11 RJ-45 Coax Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 11 All rights reserved © 2004, Alcatel On line Radio TV Broadcast

Alcatel’s industry leading access portfolio Remote x. DSL Broadband Management HFC FTTU Enterprise fiber access (Point-to-point fiber, SONET rings, DWDM, e. MAN, etc. ) CO-based x. DSL CO 2. 5 G/3 G mobile Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 12 Fixed wireless Satellite All rights reserved © 2004, Alcatel

A number of different models are emerging Community Communications network model Services to operators network model Basic Infrastructure build-on model Public Traffic aggregation model Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 13 All rights reserved © 2004, Alcatel

Alcatel N° 1 Enterprise Contact Center Software Worldwide N° 1 Enterprise IP-PBX in Europe N° 1 ADSL Worldwide N° 1 Optical Networking DWDM Worldwide N° 1 Intelligent Networks & Pre-paid Worldwide N° 1 Satellite in Europe N° 3 GSM/GPRS/3 G Worldwide, fastest growing market share in radio 16. 5 billion euros in sales 13. 5% invested in R&D Delivering in 130 countries Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 14 All rights reserved © 2004, Alcatel

Alcatel From a carrier equipment supplier to a communication solutions provider For fixed and mobile carriers Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 15 For enterprises and institutional markets All rights reserved © 2004, Alcatel

Canada - Alberta: Fiber brings access to the whole province Ø 4700 sites including schools, libraries, hospitals, government offices in 422 communities by 2004 Ø Share resources, information and provide high-speed access to public institutions ; carrier’s carrier model and aggregation of demand Bridge digital divide Enhance services to citizens Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 16 Greater access. Better services. Less communications costs. All rights reserved © 2004, Alcatel

Alberta project Alberta Government principles • Equal access at equal costs • Promote competition and rural development • Sustainable and scaleable infrastructure • Open and equal participation opportunity • Pricing – Reasonably priced – Eliminate gap between rural and urban Local community justifies required investment with “public demand” Local community offers services to other service providers - Wholesale Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 17 All rights reserved © 2004, Alcatel

Alberta project Ten year arrangement - three year build Government of Alberta Commitment invests $193 million and owns 395 communities “Extended Area Network” Bell West Commitment Bell invests $102 million and owns 27 communities where competition exists “Base Area Network” Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 18 All rights reserved © 2004, Alcatel

TOMORROW TODAY 10 000 km of fibre 2000 km of wireless Today’s Network Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 19 All rights reserved © 2004, Alcatel

Alberta project: How does it work? Po. P • Bell West – Prime contractor for building Super. Net – Commitment to availability of high speed Internet services in rural communities if no other available • Axia Super. Net Ltd. – Super. Net Operations - Base and Extended Area – Access Manager for Service Providers Health Facility Library School Government Homes Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 20 Businesses All rights reserved © 2004, Alcatel

E Government Solutions Study: The New Brunswick Case Ø The Province (State) of New Brunswick Located in Canada’s Atlantic Region Population of 729, 498 GDP was C$19. 5 Billion in 2002 No. of Businesses: 27, 509 No. of Households: 313, 609 Principal cities – Fredericton (capital), Saint John, and Moncton • Traditionally New Brunswick has relied on resource-based industries, more so than several other Canadian provinces • Geographically remote from Canada’s industrial and financial heartland • • • Source: Statistics Canada, 2003 Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 21 All rights reserved © 2004, Alcatel

Economic Benefits of ICT programs in new Brunswick (CA) Ø Estimated net economic benefit to the province in 2002 to be C$141 Million* equivalent to. 72% of the provincial GDP, this includes • • • Ø Citizen productivity savings of C$58 Million Business productivity savings of C$71 Million Cost avoidance costs for municipalities of C$6. 3 Million Aggregated processing and labour savings to municipalities of over C$5 Million Provincial costs - one time cost avoidance C$. 88 Million Technology and Communications (T&C) Sector impacts: • 15, 500 jobs were created in this sector between 1998 & 2002, with T&C representing 12% of the provincial workforce • 2002 Technology & Communications job growth was 13. 7% • In 2002 T&C accounted for 9% of the province’s GDP compared to 6% in 2000 * Excludes new employment payroll Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 22 All rights reserved © 2004, Alcatel

Norway - Austevoll: Heat northern islands with more communications Ø North Atlantic, Norway, 667 islands, of which 10 represent 4500 people Ø Austevoll’s challenge: offer voice, messaging, data & video services in a complex geographical environment Ø Offer telecommunication services in isolated areas at low cost. Enhance services to citizens Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 23 Greater access. Better services. Keep costs at minimum All rights reserved © 2004, Alcatel

USA - City of Bristol : Service trilogy over a single fiber Forward-thinking municipal utility in Virginia. Offer households simultaneously… >four active phone lines, >Internet access at fiber optic speeds, >hundreds of video channels, … with the convenience of a single bill to each consumer “…one of the first communities in the U. S. to offer households an advanced full service optical network with all its advantages, ” Jim Kelley, Bristol utilities telecommunication manager. Surpass penetration objectives Enhance Services to citizens and Boost economic development Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 24 Be a tech showcase. Gain advantage versus peers. Create attractiveness. All rights reserved © 2004, Alcatel

Bristol Project "We also looked at it heavily as an economic development project. With the workforce in the high-tech industries, if we can bring your high-tech company here with competitive high-speed services for the company, as well as for the employees to have high-tech at home, we can use that as a marketing tool. " Jim Kelley, telecommunications manager at Bristol Virginia Utilities Local community becomes a service provider - Retail Model Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 25 All rights reserved © 2004, Alcatel

France - Castres-Mazamet: Remaining a strong industrial pole The second industrial pole of Midi-Pyrenees region. A high-end industrial site facing lack of appropriate communication facilities. Local industries threatening to leave. Create a fiber metropolitan network connecting corporations and public sites. Satisfy enterprises increasing communication needs and develop new type of applications for public services such as e-health Boost economic development Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 26 Increase attractiveness. Promote territory advantages. Keep local industries. All rights reserved © 2004, Alcatel

Castres Mazamet Ø Build-up basic broadband foundation to • Develop the territory • Increase the economic attractiveness • Modernize local social life Local community brings together “Partners” Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 27 All rights reserved © 2004, Alcatel

Italy - Milan: Flagship project sets example Boost economic development Municipality of Milan invests in a broadband metropolitan network and attracts new investors, in other Italian cities and in Europe Match consumers increasing demand for personalized entertainment services Boost economic development Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 28 Create dynamics. Attract investment. Develop business. All rights reserved © 2004, Alcatel

Fastweb project The strategy was to provide voice, internet and video services to all customer segments by leveraging the existing utility infrastructure Local community becomes a service provider - Retail Model. Sold later to private investors Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 29 All rights reserved © 2004, Alcatel

France-Lyon : Make citizen’s life easier Dial ONE telephone number to access a wide range of city services previously delivered through separate agencies faster problem resolution, easier access to knowledgeable help, better self-service options and more personalized service Enhance services to citizens Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 30 Better interactions. Better services. Better relations. All rights reserved © 2004, Alcatel

City of Lyon : Lyon Direct : new services to citizens ONE phone number to call Routing Engine · Directory assistance requests for city office phone numbers, addresses or office hours. · Information requests about specific processes or to acquire information or publications. · Requests for a broad range of services, from fixing potholes or acquiring a birth certificate to arranging for sanitation pick-up. Main Call Center Coordination of voice and data transfers Workforce management e. g. data pop up according to request type Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 31 All rights reserved © 2004, Alcatel Agent selection

Kingston TV enriched with Alcatel’s interactive TV platform TV – learning, an ideal mode of communication for social inclusion Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 32 All rights reserved © 2004, Alcatel

URSAFE ð Tele-monitoring - URSAFE : Universal Remote Signal Acquisition For h. Ealth - Medical data collection by the portable base station (ECG, SPO 2, Shock, …. ) PSTN ISDN ADSL Portable base station Residential/ hospital GW GPRS Alcatel & Local Authorities & Governments Solutions for Economic & Social Development ISSS Conference Hradec Kralove — 33 All rights reserved © 2004, Alcatel - Medical data anlysis (threshold, alarm, …. ) - Medical data transmisson over terrestrial or satellite network in indoor mode - Medical data transmission Medical over GPRS in outdoor mode server - Medical data recording and processing at medical server side (decision, action)

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