Supplier Quality Alert Learning Module Supplier Quality Alert

  • Slides: 16
Download presentation
Supplier Quality Alert Learning Module: Supplier Quality Alert Submission Huan Liang, Paul Phuwichit Supply

Supplier Quality Alert Learning Module: Supplier Quality Alert Submission Huan Liang, Paul Phuwichit Supply Chain Operation/T&Q/CQT/Supplier Quality Engineering June 2018

 What Will Be Covered in this Learning Module This Learning Module will provide

What Will Be Covered in this Learning Module This Learning Module will provide a brief overview © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential • Navigate to Cisco Supply Chain Page and link to SCQO tool • Create SQA incident • What options to enter affected component? • Upload and update 8 D report • Email notification

 1. Login to http: //supplychain. cisco. com/ 2. Login with supplier CCO ID

1. Login to http: //supplychain. cisco. com/ 2. Login with supplier CCO ID and password. SQA Log-In © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

 3. Click ‘ SCQO’ under the Tool section SQA Log-In © 2018 Cisco

3. Click ‘ SCQO’ under the Tool section SQA Log-In © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Follow this instruction to navigate through and complete the online form. SQA Online Form

Follow this instruction to navigate through and complete the online form. SQA Online Form Contact Cisco Component engineer or cisco_sqa@cisco. com for any question related to online form. Note: Cisco will continue enhance the user interface based on feedback from external and internal users to further improve user experience. A looks and feels of user interface may change, but functionality remains the same. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Landing Page –Dashboard Click to create new case Once log in to SCQO application,

Landing Page –Dashboard Click to create new case Once log in to SCQO application, this is the default landing page that shows a list of cases created by your organization. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Online SQA Form Supplier name will be auto-populated based on user log in ID

Online SQA Form Supplier name will be auto-populated based on user log in ID © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Online SQA Form Briefly explain anticipated failure customer may experienced including probability or predicted

Online SQA Form Briefly explain anticipated failure customer may experienced including probability or predicted failure rate Provide high level summary of root cause and actions. Enter the completion date of the last action completed or to be completed. Detailed information must be provided in the form of supporting document. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Online SQA Form Click to upload risk assessment report (if available) Tool will open

Online SQA Form Click to upload risk assessment report (if available) Tool will open up Doc Exchange application with new folder created for each SQA case. Provide supplier recommendation for impacted material separated between product being built in manufacturing and production already in the field. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Online SQA Form Supplier may choose to provide serial number information instead of date

Online SQA Form Supplier may choose to provide serial number information instead of date code by selecting full serial number, serial number range or prefix of serial number. Note: 1. Cisco Part Number (CPN) will be auto-populated based on MPN entered. 2. Supplier can additional row if more than one MPN or CPN impacted. 3. If there are multiple CPN under the same MPN, supplier is required to have a separated row for each CPN. MPN A CPN 1 MPN A CPN 2 © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Online SQA Form – General Information Click to upload 8 D report (if available)

Online SQA Form – General Information Click to upload 8 D report (if available) Tool will open up Doc Exchange application with new folder created for each SQA case. Click to submit © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Uploading Supporting Document When clicking on uploading document button ( ), tool will open

Uploading Supporting Document When clicking on uploading document button ( ), tool will open up Doc Exchange application. Please note that this SQA case# should be the same as the new case being created Click this icon to upload file. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Uploading Supporting Document 1 2 3 Choose “Cisco Confidential” as Data Classification Supplier can

Uploading Supporting Document 1 2 3 Choose “Cisco Confidential” as Data Classification Supplier can upload multiple revisions of document. Use “Tags” to provide visibility of the content in the file. In this example, the preliminary 8 D report with preliminary root cause information is uploaded to Doc Exchange. Add “Corrective action” and “preventive action” tag when information is added to the file. Close Doc Exchange page once completed. Go back to the SQA form and complete submission. *Only access Doc Exchange folder though the SCQO app or the link from email. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Summary of Component Supplier Tasks 1. Update information in SQA online form and submit.

Summary of Component Supplier Tasks 1. Update information in SQA online form and submit. 2. Upload 8 D report and other related information in Doc Exchange folder created specifically for the reported SQA case. Only access Doc Exchange folder from SCQO app or link in the email. 3. You will receive an email when SQA case is successfully created. 4. Refer to EDCS -1258334 for more detail about SQA policy and support. 5. Request support or asking question by sending an email to (Cisco_sqa@cisco. com) © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Key Points from the Learning Module • Navigate to Cisco Supply Chain Page and

Key Points from the Learning Module • Navigate to Cisco Supply Chain Page and link to SCQO tool • Create SQA incident and filling online form • Upload supporting document © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential