Superior Water Light Power City of Superior Finance

Superior Water Light & Power City of Superior Finance Department Environmental Services Wastewater Billing

Wastewater Billing Since July of 1995, Superior Water Light and Power (SWL&P) has been including charges for municipal sewage service on customer’s monthly utility bills. This billing service has been provided, for a cost, as a convenience to customers and the City.

Wastewater Billing Beginning in January 2014, City sewage bills will no longer be sent from SWL&P as part of their monthly utility bill.

Wastewater Billing Discontinuing billing for sewage service was a business decision by SWL&P based on a number of factors • Upcoming changes to customer information and billing system • Review of the resources and time required to manage the sewage billing process. Data they will provide: Data they will NOT provide: • Premise ID • Premise address • Usage • Tenant information • Meter numbers • Actual readings • Read dates • Reading type

Wastewater Quarterly Billing Cost and staffing limitations require the City to limit billing to a quarterly basis, rather than monthly. Monthly billing would require a rate increase.

Wastewater Quarterly Billing Sewage bills will be generated by the City on a quarterly basis. The first bill will arrive in April 2014. This bill will include charges for the months of January, February and March.

Wastewater Quarterly Billing Subsequent bills will be sent in July, including charges for April, May and June;

Wastewater Quarterly Billing in October for July, August and September;

Wastewater Quarterly Billing and January of 2015 for October, November and December 2014.

How Will this Affect the Average Bill? • Sewage rate 1/1/2014 is $5. 50 fixed fee plus $7. 71/unit • For a family of 4 that uses 10 units/month • 250 gallons per day • This would mean a monthly bill of $82. 60 • $5. 50 + 10 units x $7. 71/unit • The quarterly bill would be $247. 80 • $82. 60 x 3

Wastewater Quarterly Billing Residential Rental Properties SWL&P can only provide the City with usage data by address; they cannot provide their customer names due to consumer privacy requirements. The City will bill property owners, not tenants. The City will NOT be able to bill tenants, even if owners were to provide written authorization.

Wastewater Bills for Rental Property The information that will be included on each sewage bill: • Property address, including the apartment #, if there are separate meters for each apartment • The monthly usage • The variable fee and fixed fee per month • The total monthly fee • The reading type • The total amount due

Example Bill for Rental Property 4 -Plex 1234 Anywhere St. Apt 1 Units of Usage 4 4 3 1234 Anywhere St. Apt 2 7 7 7 $53. 97 $5. 50 $59. 47 Estimate $59. 47 Actual 1234 Anywhere St. Apt 3 9 10 9 $69. 39 $77. 10 $69. 39 $5. 50 $74. 89 Estimate $82. 60 Actual $74. 89 Actual 1234 Anywhere St. Apt 4 3 3 4 $23. 13 $30. 84 $5. 50 $28. 63 Estimate $28. 63 Actual $36. 34 Actual Address Variable Fee @ Total Monthly Fixed Fee $7. 71/unit fee $30. 84 $5. 50 $36. 34 $23. 13 $5. 50 $28. 63 Total Late charges Amount Due $605. 70 $0. 00 $605. 70 Reading Estimate Actual

Wastewater Bills for Rental Property • Beginning in January, landlords can request the most recent twelve-month water use history for a rental unit. • The request must be made by leaving a phone message on a dedicated phone line or through the SWL&P website. • Requests will be processed and responded to through email or U. S. mail. • Resource availability precludes SWL&P from supplying information directly over the phone.

12 -Month History from SWL&P Usage Month 6 Jan 12/21/2012 1/20/2013 5 Feb 1/21/2013 2/20/2013 5 Mar 2/21/2013 3/20/2013 6 Apr 3/21/2013 4/20/2013 7 May 4/21/2013 5/20/2013 6 Jun 5/21/2013 6/20/2013 7 Jul 6/21/2013 7/20/2013 7 Aug 7/21/2013 8/20/2013 5 Sep 8/21/2013 9/20/2013 6 Oct 9/21/2013 10/20/2013 7 Nov 10/21/2013 11/20/2013 6 Dec 11/21/2013 12/20/2013 Date range

12 -Month History from SWL&P Usage Month Date range 5 Feb 1/21/2013 2/20/2013 5 Mar 2/21/2013 3/20/2013 6 Apr 3/21/2013 4/20/2013 7 May 4/21/2013 5/20/2013 6 Jun 5/21/2013 6/20/2013 7 Jul 6/21/2013 7/20/2013 7 Aug 7/21/2013 8/20/2013 5 Sep 8/21/2013 9/20/2013 6 Oct 9/21/2013 10/20/2013 7 Nov 10/21/2013 11/20/2013 6 Dec 11/21/2013 12/20/2013 4 Jan 12/21/2013 1/10/2014

Wastewater Quarterly Billing Commercial properties: With written authorization, similar to that required for stormwater billing, sewage bills can be sent to the local facility instead of a corporate office.

Wastewater Quarterly Billing Bill Consolidation The City will work with property owners to provide bills listing their properties in a manner that best suits their needs, if at all possible. Using the same software for wastewater and stormwater billing may mean if Stormwater bills are consolidated, the same consolidation scheme will need to be used for wastewater.

Wastewater Quarterly Billing Questions? to irec ski how ance D in Zuc Dan tance F is Ass City of Superior Diane Nelson Stormwater and Administrative Manager 715 -395 -5826 nelsond@ci. superior. wi. us r City of Superior Dan Zuchowski Assistant Finance Director Superior Water Light & Power Customer Service Center 715 -395 -7437 zuchowskid@ci. superior. wi. us 715 -394 -2200 SWLPquestions@SWLP. com