Sunexpress Airlines Sayfa 1 INFORMATION Sun Express is

Sunexpress Airlines Sayfa : 1

INFORMATION Sun. Express is owned by Turkish Airlines and Lufthansa. The airline was established in 1989 and started operations with a charter service between Antalya Airport and Frankfurt in 1990. Today, Sun. Express uses a fleet of narrow-body Boeing aircraft to operate a network of scheduled and charter services connecting Turkey with Europe. Presentation Info, Slide No. 2 Rev. (#)

Safety Management Concept Main base in Antalya deployed, although Flight Operations Directorate, flight operations monitoring and corrective action responsibilities of each of the four bases (Antalya, Izmir, Istanbul, Ankara) the cockpit and cabin managers, assistants and his assistants carried out by the local (in-situ) has management structure.

Flight Operations Organizational Chart. Flight Sayfa : 4

Operation Director and Deputy Director of Flight Operationsns Ø Sun. Express Director of Flight Operations, Flight operations EU OPS requirements, SHT OPS 1, DGCA regulations, company manuals, procedures and instructions in full compliance with the handles. Ø Director of Flight Operations, the continuity of the adequacy of the flight crew and flight safety in order to be considered permanently Education Director, Quality and Standardization Manager, Flight Safety Manager and maintains continuous cooperation with the pilot.

Base pilots Ø Of flight crew training records, duty and rest period records according to the instructions of the filing, storage provides. Flight duty periods, flight time and flight duty and flight keeps track of the health status of the coordinated distribution and control makes ØFlight reports, complaints, flight safety related issues, incompatibilities and evaluates proposals, is aware of this issue and the relevant departments shall establish coordination Ø. The coordination of company manuals and other related publications are made according to the criteria specified

Operation Control Centre (Dispatch) OCC Project Manager Sun. Express Antalya all of the ICAO flight operations , SXS , SHT OPS 1 and carried out according to the National Civil Aviation Authority regulations, an OCC ( Operation Control Centre ) has a unit. All decisions related to flight operations are in OCC. All kinds of operational problems OCC Director and Deputy Director of Flight Operations and is responsible for managing the authorization. Sayfa : 7

Crew Planning Centre Crew Planning Department , Civil Aviation Regulations and in accordance with company regulations made by Starline aircraft in all flight crews assigned to the appropriate qualifications and competences is responsible. In addition, all travel and accommodation arrangements related to operational tasks and managing daily team carries out the operation Sayfa : 8

Technical Pilot ; flight standards required for safe and efficient flight operations and the development of operational documentation , standardization and update ; risk analysis, performance management, development of fuel-saving measures operating system with electronic flight controls in the areas of operation and provides support to the Director of Flight Operations. Flight operation with the Directorate of Technical department is coordinating authority. Sayfa : 9

Cabin Crew(AYT, ADB, SAW, ESB) Operational reasons, two senior managers has been appointed by the Director of Flight Operations : 1 Senior Manager Cabin Crew is responsible for operational matters. 2 Senior Manager Cabin Crew are responsible for cabin services. Cabin Crew Manager ( operational ) as the basis for operational issues , safety issues , and is responsible for non-compliance. Cabin Crew Manager (services) responsible passenger to have their flight pleased and more economic. Sayfa : 10

Cockpit Crew with Numbers duty number captan 372 First officer 387 Total 759 Sayfa : 11

Cabin Crew with Numbers duty number Inflight service manager 376 Senior / 3 L 357 Cabin crew 527 TOTAL 1260 Sayfa : 12

Uçuş İşletme Departman Personel Sayıları OFİS SAYI Dispatch ve OCC 37+11 CREW PLANNING 18+12 FOCC ve COCKPİT ASSİSTANCES 12+2 PERFORMANCE ENGINEERS ve EFB MEMBERS 13+2 Sayfa : 13

AIRCRAFTS BASE SAYI Antalya 25 İzmir 20 İstanbul 25 Ankara 30 TOTAL 100 Sayfa: 13

Presentation Info, Slide No. 15 Rev. (#)

Sunexpress destinations international İnternational: - Germany - Spain - İtaly - Belgium - Switzerland - Swiss - Denmark - Norway - Holland - France - Poland Sayfa: 13

Sunexpress destinations Domestic: - İstanbul - İzmir - Ankara - Trabzon - Van - Kayseri - Gaziantep - Diyarbakır - Adana - Konya - Erzurum - Kars Sayfa: 13

IZMIR ADNAN MENDERES AIRPORT Presentation Info, Slide No. 18 Rev. (#)

SABIHA GOKCEN AIRPORT Presentation Info, Slide No. 19 Rev. (#)

ANTALYA AIRPORT Presentation Info, Slide No. 20 Rev. (#)

PROFITS A low-cost carrier by virtue of its unit costs and revenues, Sun. Express’ costs are nevertheless too high for its revenues and it lost EUR 12 million in 2012. Jointly owned by Turkish Airlines and Lufthansa, it has a focus on leisure routes between Germany and Turkey. It has some market-leading positions on key routes, but also faces a large number of competitors in this very price sensitive market. Its highly seasonal capacity Presentation Info, Slide No. 21 Rev. (#)

TOURISM Presentation Info, Slide No. 22 Rev. (#)

SUNEXPRESS Presentation Info, Slide No. 23 Rev. (#)

Sunexpress Operation Issues Overall -Occupation is the large number of monthly days -From the days of free flights as a result of changing conditions require the team to send to the difficulty of finding -Permissions problems -Occur due to the lack of domestic help in the SS Problems The problems in aircraft purchases Sayfa : 24

Sunexpress Operation Issues Overall : -An insufficient number of cabin crew -Cabin manager requirement -Training of personnel requirements Uniforms for the location problem -Unable to make upgrade due to occupation of employers. Sayfa : 25

gracias! Sayfa : 26