Suncrest Solar Loan Product Training Product Details Solar

Suncrest Solar Loan Product Training

Product Details • Solar Loan Financing Provided by Mosaic Finance • $0 Down Loan. • 12 and 20 year term length options. • Low, Fixed Interest Rate • 12 Year – 3. 99% • 20 Year – 5. 99% • Customers receive federal, state and other incentives and rebates. • No pre-payment penalties.

How is this different than a Lease or PPA? • The Mosaic Loan is not a Lease or a PPA. • Homeowners are able to OWN their system and take full advantage of the economics of solar ownership. • Similar to an auto loan: • Homeowners sign a loan agreement, borrow money, make monthly debt payments and eventually own the system entirely.

Customer Value Proposition • Immediate Savings • $0 Down with a low fixed interest rate means customers can go $0 out of pocket with lower monthly payments than what they are currently paying for electricity. • Incentives and Rebates • Customers can take full advantage of Federal, State and any other incentives that are available.

Incentives / Rebates • Federal Solar Investment Tax Credit (ITC) Example: • 30% of total system cost. • State Tax Credit • 25% of total system cost. • Max per year – lesser of $3, 500 or 50% of tax liability • SCE&G Performance Based Incentives • Based on energy capacity installed below: • Estimated to last for 2 -3 years for each level. • Paid out to customers annually. • • 0. 0 – 2. 5 MW: 2. 5 – 5. 0 MW: 5. 0 – 7. 0 MW: 7. 0 – 9. 0 MW: $0. 04 / k. Wh (currently at this level) $0. 03 / k. Wh $0. 02 / k. Wh $0. 01 / k. Wh • Duke Energy Rebate • $1. 00 per Watt Rebate

Loan Re-amortization • When the loan begins, the customer is given a monthly minimum payment called the “choice rate”. • This rate is based on the assumption that the customer will re-invest their Federal ITC into the loan. • Re-amortization Details • The loan will automatically re-amortize at month 18. • If the homeowner has made all of their monthly payments as well as a 30% lump sum payment (Federal ITC) by that time, their choice monthly payment will stay the same. • If they have paid less than 30% when their loan re-amortizes, their monthly minimum payment will increase. • If they have paid more than 30% when their loan re-amortizes, their monthly minimum payment will decrease.

Qualifying • Online Qualification Process • Information Needed to Apply • Annual Household Income • Social Security Number • Date of Birth • Minimum Approval Amount = $50, 000 • If approved, customers are approved for at least $50, 000. • Approved for more when qualified. • Maximum Approval Amount = 25% of stated home value • *Based on Experian Database.

Frequently Asked Questions • What if a homeowner moves and their loan is not yet paid off? • The loan can be paid off with the proceeds of the home sale. • The loan can be transferred to the new homeowner. • Is a lien placed on the home? • No, a lien is placed on the PV system only, not the home. • How does a customer pay off the loan early? • Payments in excess of the monthly minimum payment are applied directly to the principal of the loan.

Process Training Qualifying and Completing the Sale

Process Overview 1. Pre-Qualification and ASAP Request - Pre-qualify the customer and request an ASAP from the Hub. 2. ASAP Signing - Customer signs the Installation Agreement and Utility Documents. 3. Loan Qualification - Qualify the customer using the Mosaic portal. 4. Loan Agreement Signing & Welcome Call - Send Loan Agreements to the customer to sign using the Mosaic portal. - Complete the welcome call with customer service.

1. Pre-Qualification and ASAP Request Pre-qualify the customer and request an ASAP from the Hub.

1. Pre-Qualification and ASAP Request First, login to your account at https: //suncrest. force. com/partners/login or log in to the Salesforce 1 app.

1. Pre-Qualification and ASAP Request Open the “Ownership ASAP” tool.

1. Pre-Qualification and ASAP Request Choose what type of ASAP you want: Cash – The customer is paying cash or financing themselves. Loan – The customer wants to take advantage of the Suncrest Loan Product.

1. Pre-Qualification and ASAP Request Enter the customer’s name and address and click “Next” to proceed.

1. Pre-Qualification and ASAP Request You have now ran a title check on the address. Select which customer you want to proceed with. Click “Next” to proceed with a soft credit check. This credit check does not effect the customer’s credit profile.

1. Pre-Qualification and ASAP Request 3 Possible Outcomes: Passing Approved – customer passes credit with a 650+ score Error: Qualification Inconclusive 50/50 – We were unable to pull their credit, we will proceed with an ASAP and check their credit after they sign. Failing Fail – customer is below 650 and is not pre-qualified.

1. Pre-Qualification and ASAP Request Enter the date and time of your follow up appointment, the customer’s phone number, e-mail address and the desired price per Watt for the ASAP.

1. Pre-Qualification and ASAP Request **After you click finish, YOU MUST GO TO THE CUSTOMER’S PROJECT AND UPLOAD A COPY OF THE CUSTOMER’S ELECTRIC BILL. See next slide for more details…

1. Pre-Qualification and ASAP Request • You will be taken to the customer’s project. • This is where you will upload a photo of the customer’s utility bill.

1. Pre-Qualification and ASAP Request

1. Pre-Qualification and ASAP Request

1. Pre-Qualification and ASAP Request

1. Pre-Qualification and ASAP Request • Using the “Ownership ASAP” will send a request directly to our Array Design team to create a proposal for your customer. • ASAPs can be processed by our team same-day if made before 3: 00 PM. • IT IS REQUIRED TO UPLOAD A COPY OF THE CUSTOMER’S POWER BILL FOR ALL ASAP REQUESTS.

1. Pre-Qualification and ASAP Requesting an additional ASAP… To request an additional ASAP, simply click on “ASAP Request” from the customer’s project. Enter the time and date of your follow-up appointment, the desired price per Watt and click “Submit”. This will send another ASAP request directly to our Array Design Team.

2. ASAP Signing Customer signs the Installation Agreement and Utility Documents.

2. ASAP Signing • The ASAP will be sent to you via Docusign. • The customer must sign all required documents in order to proceed. • What’s in an ASAP? • • • Cover Page Home image and proposed roof planes Savings Proposal and Loan Details Installation Agreement Interconnection Applications (from applicable utility company)

3. Loan Qualification Qualify the customer using the Mosaic Portal.

3. Loan Qualification Log in to the Dividend Solar Website at https: //suncrest. financing. joinmosaic. com You will receive an activation link in your e-mail following completion of training.

3. Loan Qualification Click on “Create Opportunity” in the upper right hand corner to enter the customer into the Mosaic portal.

3. Loan Qualification Enter the following information about the customer and then click “Save New Opportunity”. • First and Last Name • Phone Number • Customer’s E-mail Address (must be a real e-mail) • Street Address • City, State, Zip Code

3. Loan Qualification Next, you will use the box on the right side of the screen to run credit and qualify the customer.

3. Loan Qualification Two Options for running credit: Option 1: E-mail Credit Application - Sends the credit application to the customer’s e-mail. Option 2: Open Credit Application On-Screen - Opens the credit application on your device immediately for the customer to complete. *Either option will provide you with an immediate result.

3. Loan Qualification If you choose to open the credit application on your device…. 1. Check the box at the bottom that says “I agree to the above disclosures”. 2. Click or tap “START CREDIT APPLICATION *Note: There is a short video about the Mosaic loan that you can play for the customer.

3. Loan Qualification The customer’s information will automatically populate for you. You must enter the following: • Personal Annual Gross Income • Social Security Number • Date of Birth Click “SUBMIT APPLICATION”

3. Loan Qualification If the customer is approved, you will see the following screen which will include the loan approval amount.

3. Loan Qualification Back on the Opportunity, click or tap the “Edit” button in the System Information section.

3. Loan Qualification The required information for this section can be found on the Suncrest proposal that was included in the ASAP. Enter the system information in the Solar System section. You do not need to edit anything in the Home Improvement Agreement section. Loan Information Section: Enter the “Confirmed loan amount”. This must match the Suncrest Installation Agreement EXACTLY. If they were not approved for enough to cover the full price, you will need to request a new ASAP from the Hub for an amount within the qualification range (by adjusting the system size or price per Watt). Enter the “Loan product”. 12 Year: NSR. 12. 3. 99 v 2 20 Year: NSR. 20. 5. 99 v 2 Click “Save”.

3. Loan Qualification Back on the Opportunity, click or tap the “Send loan application” button in the box on the right hand side. This will send the loan agreement to the CUSTOMER’S E-MAIL to sign. MAKE SURE THE CUSTOMER’S E-MAIL ADDRESS IS CORRECT IN THE “ABOUT OPPORTUNITY SECTION”. • You can edit the customer’s e-mail by clicking the edit button in the right corner of the “About Opportunity” section. • If you send the loan application to the wrong e-mail, it will lock the edit feature and you will no longer be able to edit the customer’s e-mail and re-send the loan agreement. If this happens, you will need to call Mosaic at (510) 344 -8321 to update the e-mail address manually and re-send the loan application to the customer. • Mosaic Hours: 7 am – 9 pm Monday – Friday, 9 am – 5 pm Saturday & Sunday (Times are in PST)

4. Loan Agreement Signing & Welcome Call Sign the Loan Agreement and complete the Welcome Call

4. Loan Agreement Signing & Welcome Call The loan agreement package will be sent to the customer’s e-mail via Docusign for them to execute. Have the customer open the e-mail message and click “View Documents” to begin the signing process. Please make sure the customer has signed the package in full prior to calling in for the welcome call.

4. Loan Agreement Signing & Welcome Call Completing the Welcome Call • Call customer service at 1 -866 -238 -0101 to complete the welcome call. • Hours of Operation: • Monday – Friday: 5: 00 AM – 10: 00 PM PST • Saturday: 8: 00 AM – 7: 00 PM PST • Sunday: 11: 00 AM – 4: 00 PM PST • During the welcome call you will need to provide the following information: • • • Purpose of call: To complete the welcome call Customer’s first and last name Customer’s address, phone number and e-mail address Contract Type: Loan Signed Agreement Type and Number: Found on the Suncrest Installation Agreement