Summer 2016 IMO MEETING Pace University Information Technology

Summer 2016 IMO MEETING Pace University | Information Technology Services

Summer 2016 IMO Meeting Agenda 1. ITS Updates 2. Academic Technologies Updates 3. Voice, Data, and Network Services Updates 4. IT Security Update 5. Questions and Feedback

ITS Updates 1. New Pharos Software and Printer Update 2. Tier 1 & Tier 2 Equipment 3. Web Help Desk (ITS Category Evaluation)

Academic Technologies: Blackboard Managed Hosting John Blackwell (jblackwell@pace. edu)

Academic Technologies: Blackboard Echo Update Tony Patteril (tpatteril@pace. edu)

Blackboard Echo Update • What we planned to do – BB/Echo Migration • Why we didn’t do it • Alternative solution we are implementing

Academic Technologies: Starfish Update Jermain Smith (jsmith@pace. edu)

Starfish Update • Support Academic Success • After a successful pilot of Starfish and the Academic Progress Reports for athletes, first year students and veterans, the University is now embarking to fully launch this Fall 2016.

What is Starfish? • A solution that enables advisors, faculty and others, including students themselves, to raise “flags” and share information. • Central location to enter and view information and notes from multiple source • A tool that supports early intervention. Assists in identifying students at risk (academically, financially or personally) in order to provide appropriate support. • A notification system that allows for designated individuals and offices to be notified via email or text message once a kudo or concern is raised.

What will be available in the fall? • In the Fall advisors, faculty, staff, student-facing offices - and all of the students will have access to and be able to use Starfish. There will be various communication outreach and training provided to Faculty and Students.

Starfish • For more information, go to: http: //www. pace. edu/its/it-services-andsupport/starfish

Voice, Data, and Network Services: PACE-WIFI & PACE-GUEST Joe Blando (jblando@pace. edu)

Wireless Improvements & Upgrades Summer 2016

PACE-WIFI New Certificate Vendor Improved “One Click” type connection Connect Accept New Certificate Enter in Credentials • •

No More Registration • • At this time users will no longer be required to register The PACE-OPEN process will not be used, it will be replaces with a simpler “one click” type connection approach.

No More PACE-OPEN • PACE-OPEN is now called PACEGUEST. This will ONLY be used for GUEST Access.

PACE-WIFI • • One Click Connection Must accept a certificate

New BETA Services: Non-WPA 2 Enterprise Device Support • We now support certain devices that do not support WPA 2 -ENT authentication.

Improved Coverage • Over the next few months we will be working closely with our vendor to do more site surveys and to improve coverage areas.

Questions? • For the most up to date information please visit http: //www. pace. edu/wireless

Voice, Data, and Network Services: Data Center Migration Marie Maldonado (mmaldonado@pace. edu)

IT Security: Identity Finder Training & Attestation Email Chris Bohlk (cbohlk@pace. edu)

Modeling Secure User Behavior • Properly Handling PII • Identity Finder Scans and Remediation of PII • Phishing and Social Engineering Awareness • Safe Web Browsing Habits

Questions? Suggestions?