Sue Don Ltd Business Continuity Management BCM Overview

Sue. Don Ltd - Business Continuity Management Process Analysis and Control What are we doing and how can we do it better. • Analysis of the Processes within the Business • Optimisation of Processes to fit current IS systems • Specification of IS systems for new processes • Production and Maintenance of Process/System Maps BCM Overview © 1999 Sue. Don Ltd

Sue. Don Ltd - Business Continuity Management Risk and Impact Analysis What is the chance of failure and how much will it hurt? • Risk Analysis • Business Impact Analysis • Criticality Assessment BCM Overview © 1999 Sue. Don Ltd

Sue. Don Ltd - Business Continuity Management Resilience Planning What can be done to reduce the chance of failure and its impact. • Design Resilience (redundancy) into Critical Systems • Build in automatic switch over to backup systems where possible BCM Overview © 1999 Sue. Don Ltd

Sue. Don Ltd - Business Continuity Management Event Management Control the situation to minimise down time and loss. • Command Control within a Crisis • Decision Making and Information Flow • Escalation Procedures • Loss Control BCM Overview © 1999 Sue. Don Ltd

Sue. Don Ltd - Business Continuity Management Contingency Planning What can be done to keep the Business process(es) running? • Define Failure Scenarios • Determine Contingency Planning Needs • Produce Contingency Plans • Test, Review and Update Plans on a Regular Basis (from Risk and Impact Analysis) BCM Overview © 1999 Sue. Don Ltd

Sue. Don Ltd - Business Continuity Management Disaster Recovery How to re-establish failed services. • Preparation and Testing of Recovery Procedures • Standby Systems • Alternate Communications • Replacement ‘Workspace’ (Hot, Cold) (permanently plumbed in, dial-up) BCM Overview © 1999 Sue. Don Ltd