Successful IT Implementations 34 of projects completed on

Successful IT Implementations 34% of projects completed on time, on budget, and with all specified features and functions

Expectations on Project Time Spent & Time Saved n Cost and Revenue Increase n Functionality (existing & future needs) n Intangibles n ¨ Learning (Staff & Management Skills) ¨ Infrastructure (Standards, tools & shared info) ¨ Adaptability (Problem Solving & Resources) ¨ Org. Changes (Image, structures & comm. )

e. BPLS Implementations n 31 sites: Success Rate? Value Achieved? n How could it be improved? n What about other 69 municipalities?

e. RPTS Guidelines for implementation (PAU) n Building upon e. BPLS n Data loading challenge n Quality of system? n CESO involvement? n Project Management n

Recommendations Assign Project Sponsor (Sr. LGU Mgr) n Assign Project Manager & Team with roles n Monitor Progress (simple but written) n Provide Ongoing Support (Internal & External) n Promote Alignment with LGU Goals/Needs n Evaluate Mid-term & Final for learning n Recognize Team [informal & formal] Is an approved Terms of Reference (SOW) useful? n

Summary “Success of a project will depend critically upon the effort, care and skill you apply in its initial planning. ” What about 1. Project Manager knowledge & skills? 2. Project Sponsor scrutiny & support? 3. Quality/Value of system being implemented? 4. Culture, Expectations, & Attitude of staff?

Terms of Reference (TOR) aka Statement of Work (SOW) Scope, Goals & Objectives of Project n Schedule & Key Milestones n Cost (Money & Staff Time) n Project Organization & Staff Assigned n Monitoring & Evaluation n Issues & Mitigation Approach n Change Procedures (are these needed? ) n

Progress Report for MMM-dd to MMM-dd (2 weeks? ) n Accomplishments in this period n Plans for next period n Key Issues & Approach to resolve (max 3) (prepared by Project Manager for Sponsor referring to Project Plan)

Project Risks Misunderstanding on Scope & Objectives n No Committed Project Sponsor n Project Manager Lacks Skills n New Technology Lacking Support n Excessive Reliance on Tools n Data Quality not Addressed n Too Big a Step Forced on Users n Security Issues Ignored n No Monitoring nor Follow-up for Learning n

Some Success Factors Top management involvement n Linking to previous successes n Perceived low risk of implementation n Low cost of implementation n Focuses on a critical factor necessary for the organization's success n Lots of involvement of staff, crossdepartmental n Hoopla, catchy name, fun, visibility, etc. n