Success Template Transformation infographic Purpose This template helps

Success Template: Transformation infographic Purpose This template helps you create an infographic to tell your transformation story in a visual way—from the pain users experienced with the legacy environment to the new streamlined experience as well as the value you achieved. When to use this template Use this template whenever you want to communicate the value of your transformation with users to get them excited about adopting a new workflow and experience. Who should use this template The platform owner and communications lead should work with the process owner to create this infographic. You can then post this infographic on your organization’s portal. The executive sponsor, service owner, or platform owner can also use the infographic in presentations on the benefits of using the platform. D – Additional resource: Success Quick Answer – How do I celebrate success? Delete this slide for presentation 1 © 2021 Service. Now, Inc. All Rights Reserved.

Delete this slide for presentation How to use this template Please read through all the following instructions before getting started: q Use Slide 3 to empathize with your audience and to capture the challenges users had with the legacy environment. Replace the examples included in the template with the business challenges that drove your organization to make the change. q Update Slide 4 with the new workflow and experience you delivered with Service. Now. If you need help finding a graphic that fits your implementation, visit Service. Now. com, or contact your solution consultant, customer outcomes executive, Customer Success executive, or support account manager for help finding material. q On Slide 5, update the value metrics to communicate the business value you achieved with Service. Now. For more information, read our Success Playbook on developing KPIs and performance metrics. q Take advantage of the included Icon Library when updating the slides to match the specifics of your transformation story. 2 © 2021 Service. Now, Inc. All Rights Reserved.

We heard you Challenges with legacy incident and change management HARD TO MANAGE CUMBERSOME Paper process Legacy system “Interface is confusing and hard to use. ” • Difficult to use • Lacks transparency “I can’t seem to locate that slip…” • Time consuming • Lacks measurement and reporting TIME CONSUMING LOST PRODUCTIVITY Spreadsheets Email “The moment it’s updated, it becomes obsolete and the process starts over. ” • Manual to update • Lacks real-time information “Requests are always ‘lost in the inbox’. ” • No status visibility • Inconsistent updates 3 © 2021 Service. Now, Inc. All Rights Reserved.

Works for you New incident and change management experience AVAILABLE ANYTIME, ANYWHERE Enterprise Service Portal IT RESOLVE ISSUES QUICKLY Legal HR REAL-TIME ORDER STATUS INFORMATION AT YOUR FINGERTIPS Request: Support: “Help—it’s broken!” “I want something. ” Profile Mobile Knowledge Reporting 4 Social © 2021 Service. Now, Inc. All Rights Reserved.

Value achieved RESOLVE OUTAGES QUICKLY INFO WHEN YOU NEED IT Knowledge Incidents • Visibility into status • Communicate with teams through task assignments • Connects users to information • Consistent resolution TARGETED RESOLUTION ENTERPRISE STORE FRONT Event Management Service Catalog • • • Allows rapid response to infrastructure events Transparency in process Self-service Promotes engagement Empowers end users 5 © 2021 Service. Now, Inc. All Rights Reserved.

Icon library 6 © 2021 Service. Now, Inc. All Rights Reserved.

Service. Now icon system 1 (on light background) Connect with sales Try a demo Start discussion Investor Relations See locations Reduce redundancy Chart down with arrow Improve IT costs Elevate Strategic Customize Problem/ Benefit Security Unlock Manage Business management Shop Extend visibility Phone Location Balance/ Value Project Service map SLA SDLC Incident Password reset Discover Release Demand management 7 © 2021 Service. Now, Inc. All Rights Reserved.

Service. Now icon system 2 (on light background) Asset Optimize/ Manage Chat Profile Events Server Switch Router Database Home Monitor Laptop Learn Application logic Application development Service catalog Service portfolio News Handshake Email Customer service Case study Datasheet Ebook Whitepaper Documentation Infographic Webinar Award Compliance 8 © 2021 Service. Now, Inc. All Rights Reserved.

Service. Now icon system 3 (on light background) App creator Featured Explore Global Two (2) buildings Three (3) buildings Building chimney Healthcare Government Education Life sciences Financial services Person Two (2) persons Three (3) persons Cloud upload Cloud download Upload Download Headset Headphone Microphone Wi-Fi Speaker Skull Malware Caret Checkmark circle 9 © 2021 Service. Now, Inc. All Rights Reserved.

Service. Now icon system 4 (on light background) Print Share Close Find an app Get certified Start developing Explore careers Investor Relations Why Service. Now Trust in us Video play Video pause Forward Back Fast forward Rewind Filter Rocketship Application developer C-Suite leader IT leader Facilities manager Field service manager Project manager Service portal Agent Workspace Mobile native Visual Task Boards Community Supervised machine learning 10 © 2021 Service. Now, Inc. All Rights Reserved.

Service. Now icon system 5 (on light background) Anomaly detection Peer benchmarks Actionable analytics Virtual Agent Workflow Integration and APIs Automated Testing Framework Low code dev tools Service-aware CMDB SIEM Vulnerability management systems Firewall Proxy Email gateway Email server Endpoint Management console Threat intelligence source Log store Flame Observable Isolate Block Scan Sandbox Light bulb Balance scale 11 © 2021 Service. Now, Inc. All Rights Reserved.

Customer Success Best Practices Service. Now’s Best Practice Center of Excellence provides prescriptive, actionable advice to help you maximize the value of your Service. Now investment. Definitive guidance on a breadth of topics Created and vetted by experts Strategic Best practice insights from customers, partners, and Service. Now teams Critical processes Management Expert insights Technical Distilled through a rigorous process to enhance your success Tactical Designed for: Platform owners and teams Practical Actionable Valueadded Expertvalidated Based on thousands of successful implementations across the globe Common pitfalls and challenges Executive sponsors Proven to help you transform with confidence Service and process owners Get started today. Visit Customer Success Center. 12 Contact your Service. Now team for personalized assistance. © 2020 Service. Now, Inc. All Rights Reserved.