STUDENT SERVICES OUTCOMES AND ASSESSMENT Student Services Workshop

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STUDENT SERVICES OUTCOMES AND ASSESSMENT Student Services Workshop August 21, 2012

STUDENT SERVICES OUTCOMES AND ASSESSMENT Student Services Workshop August 21, 2012

A Definition of Assessment -- A systematic process of setting goals or asking questions,

A Definition of Assessment -- A systematic process of setting goals or asking questions, gathering information, interpreting it, and using it to improve the effects of college on student learning and development.

Assessment is intimately linked to our institution’s mission and goals tailored to fit our

Assessment is intimately linked to our institution’s mission and goals tailored to fit our college developed and understood by faculty, staff, students, and administrators

Assessment must have a feedback loop some formal mechanisms for implementing change

Assessment must have a feedback loop some formal mechanisms for implementing change

Some Hints Most programs already do assessment Work with what you have Keep plans

Some Hints Most programs already do assessment Work with what you have Keep plans simple

Accrediting Commission for Community and Junior Colleges SLO Assessment Rubric Proficiency Student learning outcomes

Accrediting Commission for Community and Junior Colleges SLO Assessment Rubric Proficiency Student learning outcomes and authentic assessment are in place for courses, programs, and degrees Results of assessment are being used for improvement and further alignment of institution-wide practices There is widespread dialogue about the results Decision-making includes dialogue on the results of assessment and is purposefully directed toward improving student learning Appropriate resources continue to be allocated and fine-tuned Comprehensive assessment reports exist and are completed on a regular basis Course student learning outcomes are aligned with degree student learning outcomes Students demonstrate awareness of goals and purposes of courses and programs in which they are enrolled

Why Student Services Units Assess Ensures units are examining programs and services Documents internal

Why Student Services Units Assess Ensures units are examining programs and services Documents internal improvement efforts Provides rationale for resource requests Provides data for review and discussion Allows staff to prioritize projects and improvements

Student Learning Outcomes (SLOs) Student learning outcomes are the specific observable or measurable results

Student Learning Outcomes (SLOs) Student learning outcomes are the specific observable or measurable results that are expected subsequent to a learning experience. Student Learning Outcomes address the learning from the student's point of view: "Because of my interaction with this program, I will be able to. . . "

Service Area Outcomes (SAOs) SAOs are observable and measurable change in operations of a

Service Area Outcomes (SAOs) SAOs are observable and measurable change in operations of a Service Area as a result of assessing the learning outcomes, operations and processes, and needs, or attitudes of students, clients and staff/faculty. They are used for general planning and a starting point for the development and refinement of outcomes.

Hints for Developing SAOs should: Be challenging but attainable Articulate what the unit would

Hints for Developing SAOs should: Be challenging but attainable Articulate what the unit would like to achieve Indicate end results for the unit rather than actions Relate to the unit’s mission and vision Focus on the benefit to the recipient of the service Be stable over a number of years (If it is time dependent, it is most likely a goal and not an outcome. ) Be measurable

Possible Stems for SAOs In support of student learning, staff will provide …. Students

Possible Stems for SAOs In support of student learning, staff will provide …. Students will be informed of …. Staff and/or administrators will enhance ….

Focuses of Student Services Unit Assessment Keep records on the types and frequencies of

Focuses of Student Services Unit Assessment Keep records on the types and frequencies of services offered Focus on clients’ needs Focus on client satisfaction Focus on effects on clients Use information already collected if possible

SAO Assessment Methods Satisfaction Surveys Number and types of complaints Growth in a specific

SAO Assessment Methods Satisfaction Surveys Number and types of complaints Growth in a specific function Comparisons to professional organizations’ best practices Focus groups Time to complete a task Student data on enrollment, retention, success, goal attainment, etc.

Performing the Assessment Designate a coordinator for the assessment project and/or assign responsibility for

Performing the Assessment Designate a coordinator for the assessment project and/or assign responsibility for individual components Develop a timeline indicating when results will be collected and tabulated, analyses completed, and dialogue will take place

Dialogue on the Assessment Identify changes needed to improve efficiency, effectiveness, and unit performance

Dialogue on the Assessment Identify changes needed to improve efficiency, effectiveness, and unit performance Relate results to unit planning and budgeting Discuss results in relation to how well the unit is achieving its mission Follow up on SAOs in next unit plan

SLO and SAO examples Modesto Junior College

SLO and SAO examples Modesto Junior College

Student Services SAOs Some areas in 2009 program review had SAOs developed. Do they

Student Services SAOs Some areas in 2009 program review had SAOs developed. Do they need adjustment?

Student Student Student Student Student Student Student StudentStudent Student Student Student Student Student Student Student
Assessment Reporting assessment outcomes Reporting to Assessment outcomesAssessment Reporting assessment outcomes Reporting to Assessment outcomes
Assessment Workshop 2 Developing Student Learning Outcomes WorkshopAssessment Workshop 2 Developing Student Learning Outcomes Workshop
Outcomes Assessment and Improvement Student Learning Outcomes ImplementationOutcomes Assessment and Improvement Student Learning Outcomes Implementation
Program Outcomes Program Specific Outcomes and Course OutcomesProgram Outcomes Program Specific Outcomes and Course Outcomes
Student Outcomes Assesment for CTE Programs Student OutcomesStudent Outcomes Assesment for CTE Programs Student Outcomes
ASSESSMENT EVALUATION WORKSHOP STUDENT LEARNING OUTCOMES By KhatiraASSESSMENT EVALUATION WORKSHOP STUDENT LEARNING OUTCOMES By Khatira
Assessment Assessment Workshop Outline Testing and assessment WhyAssessment Assessment Workshop Outline Testing and assessment Why
Learning Outcomes Assessment Mission Outcomes Blooms Taxonomy andLearning Outcomes Assessment Mission Outcomes Blooms Taxonomy and
Learning Outcomes Assessment Mission Outcomes Blooms Taxonomy andLearning Outcomes Assessment Mission Outcomes Blooms Taxonomy and
E Assessment EAssessment E Assessment E Assessment AssessmentE Assessment EAssessment E Assessment E Assessment Assessment
Summative assessment Assessment for learning Formative assessment AssessmentSummative assessment Assessment for learning Formative assessment Assessment
STUDENT SUPPORT WORKSHOP Informatics Y 2 WORKSHOP OUTCOMESSTUDENT SUPPORT WORKSHOP Informatics Y 2 WORKSHOP OUTCOMES
University of Queensland Student Services Student Services StudentUniversity of Queensland Student Services Student Services Student
DOCUMENTING MEDICAL NECESSITY THRU OUTCOMES ASSESSMENT OUTCOMES nDOCUMENTING MEDICAL NECESSITY THRU OUTCOMES ASSESSMENT OUTCOMES n
Assessment to improve outcomes Improving Outcomes Gives aAssessment to improve outcomes Improving Outcomes Gives a