Student Satisfaction Teachers Viewpoint Mohamed Zaki Diploma Manager

Agenda • • • General Definition Know your students Factors that affect the student

General Definition • customer satisfaction • The company's ability to fulfill the business, emotional,

Know Your Students The students can be categorized in 3 groups as shown Easily

Factors That Affect the Student Satisfaction • We can express the students satisfaction as

Factors Analysis The equation has many aspects and shapes : 1 - SS =

Factors That Affect the Students Satisfaction • SS = PP - SE – If

Factors Analysis What are things that make the Student Expectation? - Personal (background) -

Factors Analysis Actions 1. Know the student expectations 2. Control (Set) the expectations •

Factors Analysis Actions 1. Know the student expectation 2. Control (Set) the expectation •

Factors Analysis Actions • SS = PP - SE 1. Know how the students

Examples • What are The objectives of the first students–staff committee meeting ? •

Conclusion • What we need to do as teachers ? • Do every thing

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Student Satisfaction Teacher’s Viewpoint Mohamed Zaki, Diploma Manager 9/2/2008

Agenda • • • General Definition Know your students Factors that affect the student satisfaction Factor analysis Actions Conclusion

General Definition • customer satisfaction • The company's ability to fulfill the business, emotional, and psychological needs of its customers • Providing good service in a pleasant manner and meeting the customer's expectations.

Know Your Students The students can be categorized in 3 groups as shown Easily satisfied students Normal students Hardly satisfied students Overlapped areas

Factors That Affect the Student Satisfaction • We can express the students satisfaction as SS = PP - SE • SS: Student Satisfaction • SE: Student Expectations • PP: Perceived Performance [How does the student see the teacher’s work ]

Factors Analysis The equation has many aspects and shapes : 1 - SS = PP 2 - SS = PP 3 - SS = PP - - SE Easily pleased students Expectation is low SE Normal Students Expectation is moderate SE Hardly Pleased students Expectation is high

Factors That Affect the Students Satisfaction • SS = PP - SE – If SS is 0 – If SS is +ve – If SS is –ve satisfied highly satisfied dissatisfied What we have to do? SS = PP - SE

Factors Analysis What are things that make the Student Expectation? - Personal (background) - Other teachers (students compare teachers) - Other Schools/Colleges - Management Promise - Marketing Promise • SS = PP - SE

Factors Analysis Actions 1. Know the student expectations 2. Control (Set) the expectations • SS = PP - SE 1. Know how the student perceive you work 2. Increase it

Factors Analysis Actions 1. Know the student expectation 2. Control (Set) the expectation • SS = PP - SE 1 - To know the student expectations -Know the student background -Asking (ex: How did find last chapter) -Questionnaire (What do you expect to learn form this course) -See your colleagues’ work

Factors Analysis Actions 1. Know the student expectation 2. Control (Set) the expectation • SS = PP - SE 2 - To Control (Set) the students expectation -Explain the rules to them -Make them aware of the rules -Counsel them (always explain why we are doing this )

Factors Analysis Actions • SS = PP - SE 1. Know how the students perceive you work 2. Increase it 1 - To know how does the student perceive you work -Course work / Attendance -Asking questions -The result of the Students-Staff Committee Meeting -The result of the Student’s Evaluation Form -See your colleagues’ work

Examples • What are The objectives of the first students–staff committee meeting ? • SE (know, control) • PP (know some) • What are the objectives of the second students– staff committee meeting? • PP (know) • SE (know & control some for next semester)

Conclusion • What we need to do as teachers ? • Do every thing right (stick to the rules) or • Do the right thing (adapt) or • Both