Student Satisfaction Survey Community College Survey of Student

Student Satisfaction Survey & Community College Survey of Student Engagement Moreno Valley College Spring, 2011 David Torres Dean, Institutional Research Riverside Community College District

SSS Methodology �Done in conjunction with CCSSE in Spring 2011 �Each survey had 5 parts �Demographics �Importance �Campus Climate �Services �General Satisfaction �Sample size =284 (2010 sample size = 652).

Demographics � 79% completed most of their units at MVC, followed by RCC (16%) and NC (5%) Sample 2011 MVC Males 53% 48% Females 45% 51% Declined to state 2% 1%

Demographics Sample Spring 2011 MVC White 32. 6% 26. 7% African American 9. 7% 13. 8% Hispanic 40. 5% 45. 1% Asian / Pacific Islander 8. 6% 6. 7% Other 8. 6% 7. 7%

Demographics Sample Spring 2011 MVC Under 18 0. 4% 3. 5% 18 -20 36. 1% 29. 6% 21 -25 42. 9% 25. 8% 26 -35 17. 5% 21. 4% 36 and Over 3. 2% 19. 7%

Demographics (continued) � 57% lived in households of less than $50, 000/year � 73% live with parents � 1 out of every 10 is a single parent � 88%+ live with 3 or more people

Demographics (continued) � 75% first generation � 63% want an AA/AS or transfer � 64% attend in the morning � 48% enroll in 12+ units �Work: 57% <20 hours, 26%=21 -34, 10% fulltime

Student Learning Outcomes If you were aware of SLOs before today, how did you learn about them? 0 10 I heard about them in class /instructors 7. 0 I read them on the website /publication 6. 3 I have not heard about these outcomes 30 40 50 60 31. 6 I saw them on a poster I heard about them outside the classroom 20 4. 4 50. 7

Reasons for not attending 70 60 60. 8 50 40 30 20 10 15. 1 9. 0 11. 2 4. 0 0 Financial reasons Work situation (books, tuition, (must work and too expensive) cannot continue college) Academic concerns (courses are difficult) Personal issues (family, relationships, or self) Other

Importance Important Factors in your Decision to Enroll at MVC. . 00 Cost /Affordability The program is offered on this campus Location of the campus Classes are scheduled at convenient times Financial Aid Academic reputation Parking availability Campus appearance Recommendations from family/friend Personalized attention from college prior to enrollment High school outreach program provided by this college Extracurricular activities (athletics, band, clubs, etc ) Recommendation from my high school counselor . 50 1. 00 1. 50 2. 00 2. 50 3. 00

Campus Climate Campus Demonstrates Commitment to Meeting The Needs of Students Who. . 0 are from various religious backgrounds with various disabilities who need to use a wheelchair are from various ethnic and cultural backgrounds are single parents are of various sexual orientations over 25 (returning students) full-time students part-time students evening students online students weekend students . 5 1. 0 1. 5 2. 0 2. 5 3. 0 3. 5 4. 0

Services Level of Satisfaction with Student Services (if used) 0. 00 Tutorial Services Library Services Supplemental Instruction Writing and Reading Center DSPS EOPS Math Learning Center MLC Renaissance Scholars Club Career Center Financial Aid Student Government Counseling Services Transfer Center Veterans Assistance 0. 50 1. 00 1. 50 2. 00 2. 50 3. 00 3. 50 4. 00

General Satisfaction Top Ten Means on Various Measures of Satisfaction. 0 I would prefer to have healthier food options There are convenient ways of paying my registration fees The campus is generally a safe place I would choose to attend this college again Instructors care about my progress in their courses The application process is user friendly Instructors are usually available outside of class Web. Advisor is user friendly Campus Police staff respond quickly in emergencies Bookstore staff are helpful . 5 1. 0 1. 5 2. 0 2. 5 3. 0 3. 5 4. 0

General Satisfaction (cont. ) Bottom Ten Means on Various Measures of Satisfaction. 0 The counselor who I met with was helpful I feel safe in the parking lots during evening class hours Admissions staff are knowledgeable Registration procedures are clear and well-publicized Places to buy food are open at convenient times The assessment process accurately placed me The registration staff are helpful The college promotes environmental responsibility There a sufficient number of study areas on campus There is sufficient parking to meet student needs . 5 1. 0 1. 5 2. 0 2. 5 3. 0 3. 5 4. 0

Community College Survey of Student Engagement (CCSSE) Moreno Valley 2011 Results

CCSSE Background �CCSSE provides standardized benchmarks of student engagement �Administered Spring 2011 �Surveyed 480+ MV students

Benchmarks �Active and Collaborative Learning �Student Effort �Academic Challenge �Student-Faculty Interaction �Support for Learners

Benchmark 1 Active and Collaborative Learning. �Students learn more when they are … �…actively involved in their education and apply what they are learning in different settings �collaborate with others to solve problems or master challenging content that prepare them to deal with real-life situations and problems. �Measured by 7 survey items

Benchmark 2 -Student Effort �These 8 survey items measure: �How students’ own behaviors contribute significantly to their learning �Likelihood that they will successfully attain their educational goals

Benchmark 3 - Academic Challenge �These 10 survey items address �the nature and amount of assigned academic work �the complexity of cognitive tasks presented to students �the rigor of examinations used to evaluate student performance

Benchmark 4 Student-Faculty Interaction �The more contact students have with their teachers, the more likely they are to learn effectively and to persist toward achievement of their educational goals. �Measured by 6 survey items.

Benchmark 5 - Support for Learners �Students perform better and are more satisfied at colleges that provide important support services �cultivate positive relationships among groups on campus �demonstrate commitment to their success � 7 items measure this construct

Moreno Valley – CCSSE Benchmarks 100 MVC 2010 90 MVC 2011 CCSSE Cohort 80 70 60 50 52. 4 54. 9 50. 0 52. 3 50. 0 55. 0 50. 0 48. 0 47. 0 50. 0 49. 4 49. 1 50. 0 Student-Faculty Interaction Support for Learners 40 30 20 10 0 Active and Collaborative Learning Student Effort Academic Challenge

Suggestions for moving forward… �Determine which benchmarks need improvement �Understand the survey items that informed the benchmarks �Develop targeted treatments that are hypothesized to positively affect these items

CCSSE and Accreditation

Student Satisfaction Survey & Community College Survey of Student Engagement Moreno Valley College Spring, 2011 end of slide show