STUDENT CARE SERVICES UCF CARES STUDENT CARE SERVICES

STUDENT CARE SERVICES UCF CARES

STUDENT CARE SERVICES • Student Care Services (SCS) offers guidance, resources, and referrals to UCF students who are experiencing a distressing situation which significantly impacts academic or personal success. • The SCS team coordinates referrals to campus and community resources, develops action plans for student success, oversees the Student of Concern process, and provides education and outreach to university and community members. • Our goal is to intervene before a student reaches crisis level and ensure the safety of both the student and the UCF community. • SCS also oversees UCF Cares, an umbrella of care-related programs, resources and staff dedicated to fostering a caring community of Knights.

Senior Associate Vice President and Dean of Students Assistant Dean of Students and Executive Director, Office of Student Rights and Responsibilities Student Assistant(s) Assistant Director, Student Care Services UCF Cares Initative OSRR Intern Care Manager Social Work Intern Ameri. Corps VISTA Care Manager Graduate Assistant

ABOUT US Student Care Services Campus Department Care Managers (Meetings and Education) Connect to resources

CASE MANAGEMENT FOR STUDENT CARE SERVICES • A broker for students of concern who are experiencing issues that may include, but are not limited to: – Health and wellness – Emotional distress – Disruptive and addictive behaviors – Financial and homelessness concerns – Academic struggles

GOALS • Intervene before a student reaches a crisis level • Create coordinated care plans • Provide referrals and support • Monitor student needs and progress

REPORTING OPTIONS Student Care Services • Anyone can visit http: //scs. sdes. ucf. edu or call SCS to discuss • Complete online reporting form • Resources • Do not report students of concern through Student Conduct website

REPORTING PROCESS FOR STUDENTS OF CONCERN • SCS. SDES. UCF. EDU: Resource and referral process for anyone who is concerned about a student – Report is reviewed and file is created in Maxient – Care Manager contacts person who submits report within 24 business hours – Care Manager schedules the student to meet as soon as possible – Baker Acts/Marchman Act referred for Mandated Assessment and additional follow up – Other students on case-by-case basis

THINGS TO KNOW • It is mandatory that we meet with students who are Baker Acted • Oversee Student of Concern Committee weekly and Crisis Committee as needed • Oversee the Homeless Student Committee • Oversee the Death Response Protocol (Currently enrolled students)

STUDENT OF CONCERN TEAM Mission|Vision|Goals Mission: Provide students with wrap-around care by reviewing Students of Concern consistently and comprehensively with university partners. Vision: Assisting the university with ongoing monitoring of Students of Concern in order to support university's five key goals. Student of Concern Team Goals: • • • Provide an outlet for the UCF community to address concerns about a UCF student Review potential concerns presented by the UCF community regarding student behavior on or off campus Offer knowledge of university resources and procedures Providing realistic action plan items and resources, based on available information, for student success Make further recommendations to Office of Student Rights and Responsibilities regarding the Student of Concern Provide ongoing monitoring of the student’s progress during their UCF career

WHO IS ON THE TEAM? Chair: Student Care Services (SCS) First Year Advising and Exploration Housing and Residence Life Office of Student Conduct Academic Services Counseling and Psychological Services Student Health Services

TRIAGE FOR CASES • No level of concern: no further action, documented and closed • Low-moderate concern: information collected and prepared for Student of Concern committee • Severe-Extreme concern: Crisis Committee, UCF Police Department and/or Student Conduct

UNIVERSITY CRISIS TEAM Mission|Vision|Goals Mission: To maintain a comprehensive support network to review students who engage in behaviors that pose risk to themselves or others. Vision: Assisting students who may be a harm to themselves or others by providing appropriate action and support through means provided by the university. Goals for University Crisis Committee: • • • Provide an outlet for the UCF community to review students who may be a harm to themselves or others Review potential concerns presented by the UCF community regarding student behavior on or off campus Offer knowledge of university resources and procedures Providing realistic action plan items for Student Care Services, based on available information, for student success Make further recommendations to Office of Student Rights and Responsibilities regarding the Student of Concern Discussion further university actions including Involuntary Withdrawal or Medical Withdrawal

WHO IS ON THE TEAM? • Student Rights and Responsibilities: Assistant Dean of Students, Student Conduct and Student Care Services • SDES: Associate Vice President, Dean of Students • Health Services Director • Counseling and Psychological Services Director • University Police • General Council • Associate Dean for Academic Services • Director of Housing and Residence Life • Additional representatives as needed

RECOMMENDATIONS • Involuntary Withdrawal Procedures (See Golden Rule Student Handbook for further guidelines) • Additional assessment • Student meeting with the team for more formal interview • Parental involvement • Medical Withdrawal • Additional academic accommodations • Other recommendations may be made on a case by case basis Follow up provided by Student Care Services

Additional Support Provided by SCS • • Homelessness Emergency Funding Class Absences Student Death Response- Eternal Knights

UCF CARES UCF Cares is an umbrella of care-related programs and resources dedicated to fostering a caring community of Knights. However, it takes all of us from students to staff, from faculty to friends, to show that we care about one another. The goal of the UCF CARES initiative is to build a culture of care one KNIGHT at a time. We are all UCF and need to do our part in connecting any fellow knights in distress to appropriate resources. • UCF Cares Focus Areas include: • • Safety and Wellbeing Respect Sexual Violence Mental Health

The Role of UCF Cares • • • Student Facing Ambassadors Outreach/Education An Umbrella of Resources Screen procedures Community and Campus resources

UCF Cares vs. Student Care Services Pros: • Approachable • Relatable • Easy to market • Expanded scope and network of support • Cons • Can be confusing to discern • Faculty misuse • “Care” concept may detract from more serious actions