STRIMA You Have Spoken and We Have Listened

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STRIMA “You Have Spoken and We Have Listened” Rollie Boeding State of Wisconsin Jonathan

STRIMA “You Have Spoken and We Have Listened” Rollie Boeding State of Wisconsin Jonathan Bow State of Texas John Fernatt State of West Virginia Steve Kahn AON Global Risk Services September 19, 2011 Lexington, KY

Goals of Session • Review Results of STRIMA State Members Survey • Review Changes

Goals of Session • Review Results of STRIMA State Members Survey • Review Changes and Pending Changes in Web Site • Review Results of Cost of Risk Benchmarking Report

Do you currently have access to the web site?

Do you currently have access to the web site?

How often do you access the web site?

How often do you access the web site?

What would increase your frequency of your access?

What would increase your frequency of your access?

When needing information, do you prefer to use the forum or to send mass

When needing information, do you prefer to use the forum or to send mass membership e-mails?

If you prefer e-mails rather than forum tell us why?

If you prefer e-mails rather than forum tell us why?

If you prefer to use the forum versus the e-mail tell us why?

If you prefer to use the forum versus the e-mail tell us why?

Board had suggested when using mass e-mails to blind cc members to avoid “reply

Board had suggested when using mass e-mails to blind cc members to avoid “reply to all” responses, then compile the results and send to everyone. Do you support this concept?

Results confusing and conflicting. . 12 of 25 preferred e-mails (less than 50%). .

Results confusing and conflicting. . 12 of 25 preferred e-mails (less than 50%). . 15 of 25 liked concept of blind cc e-mail with originator compiling results. . but 10 did not like concept “Did not want to compile results” The challenge… Develop a process that was easy to use avoided the mass e-mails responses to all compiled the data in one location

Have you served on a STRIMA committee? 14 of 25 Respondents Have Served on

Have you served on a STRIMA committee? 14 of 25 Respondents Have Served on a Committee Majority of “No” Respondents Would Like to serve on a Committee

Have you served on the Ex Committee? 16 of 26 Respondents Had NOT Served

Have you served on the Ex Committee? 16 of 26 Respondents Had NOT Served on Ex Comm But ONLY 4 of 16 Had An Interest in Serving on Ex Committee

Annual Conference Questions • 22 of 24 Respondents Had Attended a Conference • 12

Annual Conference Questions • 22 of 24 Respondents Had Attended a Conference • 12 of 23 Respondents Had Attended 5 or More Conferences • 20 of 23 Respondents Liked the Length of Conference • 3 of 23 Respondents Thought Conference Too Long • 19 of 23 Respondents Liked Tuesday Afternoon Open

What do you do with your open time on Tuesdays?

What do you do with your open time on Tuesdays?

Would you be supportive of STRIMA doing a Cost of Risk Benchmarking Survey? 23

Would you be supportive of STRIMA doing a Cost of Risk Benchmarking Survey? 23 of 25 Respondents Said Yes But When Asked if They Would Participate if it Required 3 or 4 Hours of Time to Compile Data? Only 21 of 25 Respondents Said Yes But 23 States Did Participate in Survey!

What’s next? Jonathan and John will review completed changes to web site and provide

What’s next? Jonathan and John will review completed changes to web site and provide some instruction in the process Steve Kahn will present the Cost of Risk Study

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Bowker Vale Bubbles Bubbles Have you listened toBowker Vale Bubbles Bubbles Have you listened to
Engagement Feedback You Said We Listened If youEngagement Feedback You Said We Listened If you
This week we have read and listened toThis week we have read and listened to
We have listened to people who use GoodWe have listened to people who use Good
Responding After we have listened to the clientResponding After we have listened to the client
I have heard so many songs Listened toI have heard so many songs Listened to
What percent of the US population have listenedWhat percent of the US population have listened
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Advanced Spoken English Written and Spoken Discourse TypesAdvanced Spoken English Written and Spoken Discourse Types
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Spoken English Centre in Shahdara Bels English SpokenSpoken English Centre in Shahdara Bels English Spoken
Spoken Word Poetry What is it Spoken wordSpoken Word Poetry What is it Spoken word