Strategy to Action The Power of HSD Session

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Strategy to Action: The Power of HSD Session 6: HSD and Virtual Teams February

Strategy to Action: The Power of HSD Session 6: HSD and Virtual Teams February 11, 2009 Glenda H. Eoyang, Ph. D. geoyang@hsdinstitute. org Denise Easton deaston@uliveandlearn. com

Series Goal Improve your performance as you: Manage projects Plan for change Train and

Series Goal Improve your performance as you: Manage projects Plan for change Train and develop capacity © 2008. HSD Institute. Manage performance Communicate Lead virtual teams 2

Series Overview Introduction to HSD & Project Management HSD & Performance Management HSD &

Series Overview Introduction to HSD & Project Management HSD & Performance Management HSD & Planning for Change HSD & Communications HSD & Training and Development HSD & Virtual Teams © 2008. HSD Institute. July 9 September 10 October 8 November 5 December 10 January 7 February 11 3

Your Guide. . . Glenda Eoyang geoyang@hsdinstitute. org n Executive Director of HSD Institute

Your Guide. . . Glenda Eoyang geoyang@hsdinstitute. org n Executive Director of HSD Institute n 125 associates in network n Clients all over the world n Clients who, themselves, work in virtual networks n Research collaborations © 2008. HSD Institute. 4

Your Guide. . . Denise Easton deaston@uliveandlearn. com n HSDP Associate n CEO of

Your Guide. . . Denise Easton deaston@uliveandlearn. com n HSDP Associate n CEO of Uliveandlearn n Virtual Explorer & Guide n Lifelong Learner & Teacher n And. . . © 2008. HSD Institute. 5

Today we will. . . n Identify benefits and risks of virtual teaming. n

Today we will. . . n Identify benefits and risks of virtual teaming. n Consider the conditions for selforganizing in teams. n Explore how virtual communications work (and don’t) in virtual teams. n List best practices for virtual communications. © 2008. HSD Institute. 6

Virtual Teams Benefits n Efficiency q Reduced travel costs q Reduced travel time q

Virtual Teams Benefits n Efficiency q Reduced travel costs q Reduced travel time q Global reach q More voices q And. . . © 2008. HSD Institute. Risks n Effectiveness q No visual cues q Sequential messages q Silent players q Less meaningful noise q Multi-tasking q One-way talk q And. . . 7

Patterns of Shared Meaning Making n. Containers—hold players together for new patterns to form.

Patterns of Shared Meaning Making n. Containers—hold players together for new patterns to form. n. Differences—articulate options for action and motivate movement. n. Exchanges—connect people and ideas to generate synergies. © 2008. HSD Institute. 8

In Physical Space n. Containers n Physical location n Seating arrangements n Shared context

In Physical Space n. Containers n Physical location n Seating arrangements n Shared context n. Differences n Expressions and demeanors n Physical characteristics n. Exchanges n Informal communications before/after n Non-verbal cues © 2008. HSD Institute. 9

In Virtual Space n. Containers n Time n Technology n. Differences n Speed and

In Virtual Space n. Containers n Time n Technology n. Differences n Speed and urgency of tone n Participation n. Exchanges n Verbal n Visual—still or animated © 2008. HSD Institute. 10

How does it work? Return © 2008. HSD Institute. 11

How does it work? Return © 2008. HSD Institute. 11

Challenge 1: No Visual Cues n Send documents ahead of time. n Use collaborative

Challenge 1: No Visual Cues n Send documents ahead of time. n Use collaborative technologies— Share. Point, WIKI, Breeze. n Include video conferencing. n Use thick description, visual metaphors when possible. n And. . . © 2008. HSD Institute. 12

How does it work? Return © 2008. HSD Institute. 13

How does it work? Return © 2008. HSD Institute. 13

Challenge 2: Sequential Messages n Include a chat feature. n Put multiple people together

Challenge 2: Sequential Messages n Include a chat feature. n Put multiple people together in one room. n Prelude or follow-up with on-line conversations n And. . . © 2008. HSD Institute. 14

How does it work? Return © 2008. HSD Institute. 15

How does it work? Return © 2008. HSD Institute. 15

Challenge 3: Silent Players n Go around the group and ask for responses. n

Challenge 3: Silent Players n Go around the group and ask for responses. n Ask individuals to be prepared to speak. n Use text messaging for simultaneous conversations. n And. . . © 2008. HSD Institute. 16

How does it work? Return © 2008. HSD Institute. 17

How does it work? Return © 2008. HSD Institute. 17

Challenge 4: Less Meaningful Noise n Give time at start or end for “all

Challenge 4: Less Meaningful Noise n Give time at start or end for “all call” when anyone speaks about whatever they want to. n Bring people together physically at least once. n Encourage one-on-one action between meetings. n And. . . © 2008. HSD Institute. 18

How does it work? Return © 2008. HSD Institute. 19

How does it work? Return © 2008. HSD Institute. 19

Challenge 5: Multi-Tasking n Keep meetings short. n Ask frequently for responses. n Make

Challenge 5: Multi-Tasking n Keep meetings short. n Ask frequently for responses. n Make expectations explicit. n Track who is talking and when about what. n Include text, visual, and other stimuli. n And. . . © 2008. HSD Institute. 20

How does it work? Return © 2008. HSD Institute. 21

How does it work? Return © 2008. HSD Institute. 21

Challenge 6: One-Way Talk n Prepare others to present. n Give sufficient wait time.

Challenge 6: One-Way Talk n Prepare others to present. n Give sufficient wait time. n Ask questions and consider responses. n Speak slowly and don’t fear silence. n And. . . © 2008. HSD Institute. 22

How does it work? Return © 2008. HSD Institute. 23

How does it work? Return © 2008. HSD Institute. 23

Today we. . . n Identified benefits and risks of virtual teaming. n Considered

Today we. . . n Identified benefits and risks of virtual teaming. n Considered the conditions for selforganizing in teams. n Explored how virtual communications work (and don’t) in virtual teams. n Listed best practices for virtual communications. © 2008. HSD Institute. 24

Resources n Virtual Team Toolkit http: //managementhelp. org/grp_skll/virtual. htm n Virtual Organization http: //www.

Resources n Virtual Team Toolkit http: //managementhelp. org/grp_skll/virtual. htm n Virtual Organization http: //www. seanet. com/~daveg/ltv. htm n Virtual Communications http: //www. groupjazz. com/pdf/vteams-toronto. pdf n Resources List http: //www. startwright. com/virtual. htm © 2008. HSD Institute. 25