Strategy Enterprise Architecture IT Strategy Enterprise Architecture Manager
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Strategy & Enterprise Architecture IT Strategy & Enterprise Architecture Manager Solution Architect Page 1 Enterprise Architect 09 -Jan-22 Page 1 Technical Architect
BSC ICT Operations Solution Delivery Structure Solution Delivery Manager Application Development Team Manager Senior Developer (Ei. S) Senior Analyst/ Developer (Oracle) Senior Analyst/ Developer (GIS) PMO Manager Senior IT Consultant (New Builds) Senior Analyst/ Developer Business Objects Report Writer Development Officer (Gi. S) PMO Analyst Application Support Officer (Gi. S) Page 2 Senior PM 09 -Jan-22 Page 2 Project Officer PM
BSC ICT Operations Service Design & Transition Structure Service Design and Transition Manager Service Delivery Management Team Manager Service Delivery Manager Supplier Manager Service Catalogue Officer Service Transition Manager Service Delivery Manager – VIP Support Service Introduction Officer Senior Service Verification & Testing Officer ICT Service Continuity Officer Service Level Manager Service Verification & Testing Officer Senior Change, Config & Release Analysts Policies and Processes Officer System Management Analyst Change, Config & Release Analysts Problem Manager Page 3 Service Design and Implementation Manager Continuous Service Improvement Manager Service Designer 09 -Jan-22 Page 3
BSC ICT Operations Service Operations Structure & Grades Service Operations Manager Service Desk Manager 1 st Line Team Manager Service Requests Team Leader End User Support Manager Incident Manager Regional Support Team Leader Mobile Comms Team Leader Infrastructure Support Manager Remote Support Team Leader Network & Security Team Manager Enterprise System Team Manager Applications Support Manager Hosting Services & DBA Team Manager Local Authority Applications Team Manager ERP Team Manager Education System Manager 1 st Line Team Leader Access Management Analyst Regional Support Engineer Service Request Analyst (mob) KR 8 Senior Remote Support Engineer Specialist Network Engineers Senior Share. Point Administrator Enterprise Infrastructure Administrator Senior Applications Administrators Senior Applications Analysts Sims Team Leader 1 st Line Analyst Senior Service Request Analyst Assistant Regional Support Engineer Advanced Mobile Comms Engineer Apprentice Remote Support Engineer Senior Network Engineers Share. Point Administrator Data Centre Operators Application Administrator OBIEE Analysts Sims Support Officer 1 st Line Apprentice Analyst Service Request Analyst Intermediate Mobile Comms Engineer Apprentice Assistant Remote Support Engineer Network Engineers Senior IT Ops Enterprise Systems Administrator Server Build Engineers Application Support Analyst ERP Application Analysts Sims Junior Support Officer Assistant Service Request Analyst Assistant Network Engineers IT Ops Enterprise Systems Senior DBA Application Assistants Application Support Analyst Apprentice Service Request Analyst Remote Backup Engineer Assistant IT Ops Enterprise Systems Admin DBA Senior Security Administrator Assistant Security Administrator Page 4 09 -Jan-22 Page 4 Senior ERP Application Officer Application Analyst
