Strategy Development with the Balanced Scorecard 9 th

Strategy Development with the Balanced Scorecard 9 th Northumbria International Conference on Performance Measurement in Libraries and Information Services August 25, 2011 Meredith Taylor Assessment and Quality Improvement Coordinator University of Texas Libraries

Why undertake strategy development? • Statewide fiscal crisis starting in 2009 • Two budget rescissions = 7. 5% reductions in FY 10 & 11 • Further budget reductions of 15% for 2011 -2013 biennium • Institutional mandate of a five-year budget plan • Reduction in staff from 290 to 230 FTEs • Climate. QUAL data in 2010

How is this strategy development different? • Inclusive, organization-wide effort • Strategic Planning Task Force • Membership of strategic initiative working groups

How is this strategy development different? • Developed a continuous planning process

How is this strategy development different? • Data-driven process

Perspective Objective Initiatives Be Integral Component of University Success All 21 initiatives Raise User Satisfaction All 21 initiatives Enhance Library Relevance 1) Branding and Marketing 2) Website Redesign Manage Budget 3) Programmatic Budget Increase Revenue 4) Scholarly Communication Inflation 5) Grants 6) Fundraising Realign Services to Users 7) Services to Users Revise Collections Priorities 8) Collections Priorities Optimize Facilities 9) Optimization of Facilities 10) Facilities Process Improve Discovery and Access to Resources 11) Discovery 12) Digital Initiatives 13) Campus Delivery Define and Adhere to Priorities 14) Continuous Planning 15) Best Practices Standardize Personnel Procedures 16) Personnel Issues 17) Career Advancement Improve Communication and Staff Inclusion 18) Communication 19) Staff Inclusion Realign and Develop Staff 20) Staff Development 21) Process Improvement Customer Financial Process Learning and Growth

Lessons Learned – Balanced Scorecard • Create the Balanced Scorecard in one or two marathon sessions • Developing a good Balanced Scorecard can be difficult • • Fewer is better Is it Fred-worthy? Report card or a decision making tool? Frequency matters More lead, less lag The one question to always ask yourself Definitions matter

Lessons Learned – Strategy Development • Make it an inclusive, organization-wide effort • Beware, it will take longer • Requires large commitment of staff time and energy • Develop an implementation plan • It’s OK if its messy!

What have we accomplished so far? • Engagement of staff in the planning process • Increased sense of empowerment among staff • Set expectations for implementation • Seen some real outcomes: • purchase of a web-scale discovery tool • creation of a programmatic budget framework • unified staff council

Questions?