Stock Control procedures Perform stock Control Procedures Cert

Stock Control procedures Perform stock Control Procedures Cert II Floristry

Quality control • Establishing quality control procedures • Monitoring quality of merchandise • Establishing merchandise quality standards with suppliers/buyers

Quality Anything that adds satisfaction for customer • • Extended vase life Good value Good service Appropriate advice

Key factors • Product range and availability • Product knowledge • Staff contact behaviour • Efficient service

Quality service • Market research • Strategic planning • Training of staff, management and customers • Measurement, assessment and feedback

Setting standards • Attention to detail in the care and handling of plant materials • Stringent stock rotation procedures • Educated and informed staff • Continuous advice to customers during and after service

Attention to detail in care and handling • • • Removing stamens from lilies Dressing roses Stripping aging or damaged foliage Not overcrowding buckets Adding flowers to buckets as one unit Removal of broken or damaged blooms Removal of plastic sleeves Use of fresh and clean wrapping materials Clean buckets

Stringent stock rotation procedures • • First in first out Procedures for storing plant materials Date coding of plant materials Changing water regularly Communication and recording of stock Daily routines/procedures Cold storage

Educated and informed staff Know your product • Seasonal availability • Care and handling • Vase life expectations • Conditioning techniques • Appropriate uses • Coordinating options

Continuous advice to customers during and after service • Care cards • Fact sheets • Floral preservative • Recommendations • Product knowledge

Handling of plant materials • Flowers should be removed from delivery dock/van carefully and efficiently to avoid damage to flower heads • Reduce the number of people handling plant materials • Recut and make sure they get into water as soon as possible after delivery to rehydrate • Remove plastic sleeves to prevent sweating • Re-bunch and wrap to protect from damage • Apply the correct conditioning technique to each type of plant material • Store all plant materials at appropriate temperatures • Keep flowers away from direct sunlight • Ensure cool room is at correct temperature

Transporting and packing • Ensure the use of clean buckets by grower • Use correct packing techniques – graded by weight and hardiness of plant material • Package materials end to end • Don’t overcrowd boxes

Reviewing stock range • Check sales figures • Review feedback from customers • Keep in close contact with growers or buyers • Monitor wastage

Recording processes • Staff meetings • Wastage records (shrinkage) • Customer feedback • Communication with supplier/buyer

Fresh product dump form Date purchased Date discarded Flower type Number of stems/bunch es Reason for discarding

Reordering • Recording processes in place • Order forms/inventory control • Maintaining stock levels appropriate to demand • Communication with supplier/buyer of needs and availability

Flower order/inventory control sheet Flower Variety/c Qty olour required Quantity ordered Date received Date used by

Additional inventory tips • Assign one person to inventory control • Do a complete hard goods inventory each year