STF 561 Smart cities and communities standardisation to

STF 561 Smart cities and communities: standardisation to meet citizen and consumer requirements Our Report proposals Presented by: ETSI STF 561 For: STF 561 Awareness Meeting #2 16. 09. 2019 © ETSI 2019

Reminder 1 - who are we? ETSI Technical Committee Human Factors: https: //portal. etsi. org/TBSite. Map/HF/HFTo. R. aspx TS 00 1 “Human Factors is the scientific application of knowledge about human capacities and limitations in order to make products, systems, services and environments effective, efficient and easy for everyone to use” Responsible for the approval and publication of the proposed Technical Report STF: Specialist Task Force – small team of experts to produce the proposals for Technical Committee approval © ETSI 2019 Awareness Meeting #2 – 16 -09 -2019 2

Reminder 2 - what are we doing? We are preparing a document called an ETSI Technical Report, that will: TS 00 take a first overview of what the needs of citizens in smart communities are; 1 relate those needs to standardisation activities, ongoing or foreseen, and assess if they are being met; if not, make recommendations as to how to rectify this; lay down some basic principles as to how citizen needs should be addressed © ETSI 2019 Awareness Meeting #2 – 16 -09 -2019 3

So far We’ve set up the project, and carried out a survey of interested stakeholders TS 00 1 We held our first awareness meeting in March, and looked at the initial survey results We set up an Advisory Group of interested stakeholders We’ve visited a number of standards meetings and some other events And we’ve done a first draft of the Report… © ETSI 2019 Awareness Meeting #2 – 16 -09 -2019 4

Setting the scene – opening the draft Report The draft report starts with the material mandated for a Technical Report TS 00 Scope, References, definitions, etc. The overall scene for the Report is set in Clause 4 that presents 1 The interrelation of citizens with evolving Smart Cities where the place of the citizen is not clearly outlined and available for its consideration by activities such as standardisation; The main challenges for the cities are analysed from the point of view of the impact they may have on the citizen. The role of SMEs and start-ups is identified as an important challenge; The diverse profiles of the citizens, and their diverse and sometimes conflicting requirements, with initial indications of some topics to be potentially addressed by standardisation. © ETSI 2019 Awareness Meeting #2 – 16 -09 -2019 5

Citizens’ needs – Clause 5 (1/2) Six issues identified through an online survey: Facilitating citizen participation in decisions; Access to services, online and offline; Effective measurement of citizen services; Protecting people's physical and cyber security; Ethical priorities declared; Ensuring peoples’ privacy and the protection of their data. © ETSI 2019 Awareness Meeting #2 – 16 -09 -2019 6

Citizens’ needs – Clause 5 (2/2) Keeping a safe environment: Focus on citizen cyber-security requirements is a standardization opportunity which would have direct benefit to citizens; Security-minded approach is required for city personnel procedures and policies; Standardization opportunity concerning shared data needs to be explored; Special attention needed to making more accessible products and services + more comprehensive and usable by all citizens; Certification should be used to improve outcomes for citizens. © ETSI 2019 Awareness Meeting #2 – 16 -09 -2019 7

Citizens’ services - Clause 6 Standardization of service design: Digitisation has changed the relationship with a focus on efficiencies - additional opportunities exist for service design standardization; A wide range of city services have had minimal improvement from smart service provision; Standardization gaps and overlaps identified using BSI decision-making framework for data sharing and IT services; Develop proposal for data sharing supporting citizen participation. © ETSI 2019 Awareness Meeting #2 – 16 -09 -2019 8

Stakeholders’ views – Clause 7 67% of respondents were not involved in standardization; 94% considered accessibility a key requirement; Future services predicted to be online with 47% needed to be delivered and supported from a physical building; Complex standards landscape deemed inadequate. Movement to outcome-focused approaches is a major standardization opportunity; Citizen focused strategies are a major gap. Key value for “small giants”. © ETSI 2019 Awareness Meeting #2 – 16 -09 -2019 9

The Standards landscape – Clause 8 (1/3) EU Smart and Sustainable Cities and Communities Sector Forum identified many thousands of standards as potentially applicable to smart cities: only a few were drawn up specifically for smart cities; end-users – therefore the cities and their citizens - are rarely given consideration in standards development EU Regulation on standards encourages societal stakeholders’ participation, although in practice this remains very limited, in terms of: resource and expertise available to these stakeholders; participation of local authorities in the process. © ETSI 2019 Awareness Meeting #2 – 16 -09 -2019 10

The Standards landscape – Clause 8 (2/3) At the International level: There are three formal standards development organisations: IEC has a “Systems Committee” advising on the electrotechnical needs of smart cities; ISO has a dedicated Technical Committee (TC 268) to encourage cities to adopt international standards and to help with its implementation; ITU-T coordinates telecom standardization for smart cities; NB ISO/IEC Joint Technical Committee 1 on Information Technology (JTC 1) has a Smart City Working Group Joint Smart Cities Task Force between ISO, IEC and ITU-T is being planned, to improve co-ordination © ETSI 2019 Awareness Meeting #2 – 16 -09 -2019 11

The standards landscape – Clause 8 (3/3) At the European level: Three European Standardization Organisations, so far with no dedicated technical group on smart cities; However, coordination is assured by Smart and Sustainable Cities and Communities Sector Forum (CEN-CENELEC-ETSI) Not a standardization body, coordinating policies at a strategic level; Participation of national standards organisations and interested associations at European-level, such as Eurocities and OASC There is also some national work referencing a citizen-based approach: BSI PAS 181 Smart City Framework has been taken to an international level, in ISO 37104, with a guide to establishing strategies for smart cities and communities, where four concrete recommendations take a citizen-centric approach © ETSI 2019 Awareness Meeting #2 – 16 -09 -2019 12

Measuring results – Clause 9 Cities usually leverage on objectives, key performance indicators and thresholds of success to assess the performance of the tools they search and choose, and validate their effectiveness What is standardization doing? SDOs are working on standards and specifications that leverage strategies or indicators for citizens ISO 37120 – Indicators for city services and quality of life; ISO 37122 – Indicators for city smartness; ISO/TS 37151 – KPIs for smart infrastructure projects; ETSI KPIs for Sustainable Digital Multiservice Cities; ETSI KPIs for Smart Cities in terms of People, Planet, Prosperity, Governance and Propagation. United Nations created the Sustainable Development Goals - a blueprint to achieve a better and more sustainable future for all by 2030 Are they helping? Survey respondents said measurement was not happening, or improving outcomes © ETSI 2019 Awareness Meeting #2 – 16 -09 -2019 13

Issues we identified Cities do not know standardization: Sensible – not over-technical - information is required Cities cannot participate in standardization: SDOs need to capture cities’ requirements and involve them without undue participation burdens Standardization is too ad hoc: Standards-makers need to present a more coherent and collaborative image to cities Problems where standardization can help: Services are not designed for citizens; Services are not accessible for citizens; A better approach to citizen data is needed. © ETSI 2019 Awareness Meeting #2 – 16 -09 -2019 14

Draft recommendations for standards actions (1/3) 1. Ensure physical presence (building/people) in management of city services, to support all user needs, but in particular those of vulnerable categories 2. Draw up dedicated standardized guidance for cities concerning service complaint and redress procedures, aligned as far as possible with the EU’s Alternative Dispute Resolution (ADR) Rules 3. Provide standardized codes of conduct and guidance material to help smart cities ensure correct design and delivery of citizen services, including a transparent and open declaration of the ethical approach taken © ETSI 2019 Awareness Meeting #2 – 16 -09 -2019 15

Draft recommendations for standards actions (2/3) 4. Provide guidance for cities, oriented towards protection of the citizen, on cybersecurity measures to be implemented across the city, and for individual services 5. Provide guidance to city personnel who have legitimate access to city services and technology, to protect citizen cyber security, including staff training and a code of good practice for management 6. Review physical security arrangements by cities in the context of the vulnerabilities these create for city services, and the requirements to ensure the safety and security of citizens 7. Explore a standardized approach to citizen uses for, and requirements from, the data spectrum © ETSI 2019 Awareness Meeting #2 – 16 -09 -2019 16

Draft recommendations for standards actions (3/3) 8. Standardize the basic elements of citizen-oriented service design, to provide clear and easy-to-use electronic interfaces, with background supporting information easily available, ensure human interface possibilities are always there (in whatever form) as back-up and avoid digital divide issues, by providing special interfaces designed for the less able, and support provided for these persons 9. Possible recommendation on citizen participation © ETSI 2019 Awareness Meeting #2 – 16 -09 -2019 17

How to improve standards processes to help smart citizens The European Standards Organisations and their national members should: Engage better with cities, smart or otherwise – maybe create a Horizon Europe project to explore how to improve interfaces; Engage better with policy-makers concerning smart cities at Government level nationally and e. g. , with DG REGIO in Europe; Try to contact cities in advance of drafting standards relevant to them, to make sure that their requirements are understood, and again for them to comment on drafts. Create a “panel” of city experts to provide informal advice on draft proposals; Consider a one-off city standards-related “summit” with city participation to consider how these proposals can be taken forward. © ETSI 2019 Awareness Meeting #2 – 16 -09 -2019 18

Next steps – our timeline Approval of draft by ETSI Technical Committee Human Factors First draft on-line for comment November/December Open meeting in Brussels to discuss the report, 11 December (next slide) Formal adoption process in ETSI Technical Report published, June 2020 © ETSI 2019 Awareness Meeting #2 – 16 -09 -2019 19

For your diary – closing Conference When the draft of the Report is available, We will hold a public open meeting to present and discuss it; The meeting will be structured around panels Setting the scene – Smart Cities and their challenges Citizens needs in their environment and with authorities Smart City Standards Landscape and the presentation of recommendations to standards bodies and a discussion; This will help us gather feedback and prepare our final version The public open meeting will be in the Bloom Hotel, Brussels, on 11 December 2019. Mark your calendar !! © ETSI 2019 Awareness Meeting #2 – 16 -09 -2019 20

Thanks! Thank you for attending TS 00 1 Watch for the draft going on-line Questions, comments, please (by e-mail…. ) standards 4 citizens@etsi. org © ETSI 2019 Awareness Meeting #2 – 16 -09 -2019 21