State of GA HVS Mitel 6867 i Phone

State of GA HVS Mitel 6867 i Phone Set Training Headquarters AT&T Proprietary (Internal Use Only) Not for use or disclosure outside the AT&T companies except under written agreement

6867 i Button Highlights Embedded Handset Hook Lock Logo Plate Programmable softkeys (Voice Mail, Call Fwd, Do Not Disturb, Call Pull, Directed Call Pickup) Message Waiting Indicator Directory 3. 5” QVGA Color LCD HD Speakerphone 4 -way Navigation & Center OK button Presence button Transfer 4 System/softkeys (Speed 100) Conference Goodbye, Hold, Options buttons Callers List Redial 2 Line buttons with LEDs Mute button with LED Volume Down/Up Beam-Forming Technology (2 mics) 2 Speaker/Headset combo button with LED Magnetic Keyboard Interface

6867 i Phone Layout Line/Call Appearance – Connects you to a line or call Softkeys – programmable keys. Presence – Not Used More – used to access additional phone features. Directory – Not Enabled Navigation button – allows you to navigate through the phone’s user interface. Center Select button selects/sets options Transfer – transfers call to another number. Goodbye – ends active call Hold – places an active call on hold. To retrieve a held call, press Hold again or Pickup softkey Options – Accesses services and options to customize your phone Mute – Silences you to your caller. You can still hear them Volume Control - adjusts volume of handset, ringer, and speakerphone 3 Conference – used to conference calls Callers List – accesses a list of the last 200 calls received Redial – Accesses a list of the last 100 previously dialed numbers Speaker/Headset – connect to a caller with speakerphone or headset Voice Mail Indicator for new messages. The number in the circle indicates how many new messages you have.

6867 i Stand Highlights and LAN Connections Reversible Stand § § § 2 -Fixed Angle reversible stand − 35º low angle − 60º high angle Reduced desktop footprint Easy slide-and-click attachment feature No screws required Built-in cable management 6867 i & 6869 i Stand 60º 35º 4 Built-in cable routing management

6867 i User Interface (UI) Navigation UI Navigation § UI Navigation is easily performed using the Navigation arrows located to the right of the LCD screen. § The and Navigation arrows are used to switch to the different screens and the and Navigation arrows are used to highlight and scroll through the different lines/calls on the respective screen. Pressing the center button selects/sets options and performs various actions (such as dialing out when in the Directory, Callers, and Redial Lists). 5

6867 i Line & Call Appearances § The 6867 i has two hard line/call appearance buttons, each with a corresponding status light. The two Line buttons are appearances of the main line (extension) of the phone. § Line/call appearance buttons and lights can represent: − physical lines, − calls for your extension, or − calls from a group that your extension is part of § Pressing a line/call appearance button, connects you to the line or a call it represents. § The line/call appearance light indicates the status of that line or call. § When the phone is taken off-hook, the phone automatically selects a line for you. 6

6867 i Making & Receiving Calls Dialing a Number § First, take the phone off-hook by: − Lifting the handset − Pressing the Speaker/Headset button or − Pressing a line/call appearance button . § At the dial tone, enter the number you wish to call. Include a 9 if it is an external call. § You may also just start dialing a number, and the call will go out. 7

6867 i Making & Receiving Calls Using Hands free Speakerphone and/or Headset Your phone must be in the Speaker or Speaker/ Headset audio mode (Under the Options button ). § To dial using hands free, first press the Speaker/Headset button and enter a number at the dial tone. § To answer a call on your phone using hands free, press the Speaker/Headset button or the line/call appearance button § If you are in Speaker audio mode, lift the handset to switch between hands free and handset. § If you are in Speaker/ Headset audio mode, press the Speaker/Headset button to switch between hands free and headset. § Press the Goodbye button 8 to end the call.

6867 i Making & Receiving Calls Sending an Incoming Call to Voicemail § Send an incoming call directly to voicemail without answering the call by pressing the Goodbye button without picking up the handset, or by pressing the Ignore softkey. If you press the Silence softkey, your phone will stop ringing, but your caller will hear ringing and roll to voice mail. If you are already on the phone, your incoming call should ring on your second line and roll to voicemail if you don’t answer. Your phone screen displays a voicemail icon displaying the number of pending messages if the caller leaves a message. Ending Calls § To end a call, press the Goodbye button or the Drop softkey. If connected through the handset, you can also place the handset back on hook to end the call. 9

6867 i Making & Receiving Calls-Hunt Group If you are part of a Hunt Group, inbound calls to the Hunt Group will ring on your Line(s) and your display will show Via: XXXX Hunt Group. Page 10

6867 i Handling Calls - Hold § You can place an active call on hold by pressing the Hold button. When you place a call on hold, only your phone can retrieve the call. § With an active call on your line, Press the Hold button § The screen displays the icon indicating the call is on hold. Additionally, the line/ call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you still have a call § To resume the call, press the Hold button the line button where the call is holding. 11 . on hold. again, or press

6867 i Handling Calls - Hold When on Hold § To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line appearance light for the line you are on flashes to indicate that you are still connected. Automatic Hold § When juggling between calls, you do not have to press the Hold button to go from one call to the next. The phone automatically puts your current call on hold as soon as you press a new line/call appearance button. Retrieving a Held Call § If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance button where that call is being held. Press the Goodbye button or the Drop softkey to disconnect the call. 12

6867 i Handling Calls – Transferring Calls The 6867 i IP phone has a dedicated Transfer button. You can use this button to transfer calls, or use the Xfer softkey offered on screen when in a connected call. § With a caller on the line, press the Transfer button softkey. § Dial the extension or 9 plus an external number you wish to Transfer to. § To cancel the Transfer, press the Cancel softkey and press the Line button the held caller is on. § You may speak with the 2 nd party in private before completing the Transfer. § If the 2 nd party does not answer, or refuses the call, press the Drop softkey and press the Line button the held caller is on. § To complete the Transfer, press the Transfer button softkey again, or hang up. 13 or the Xfer

6867 i Handling Calls – Transferring Calls Blind Transfer § Transfer a call directly to another extension without consulting with the person receiving the call. Complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. Consultative Transfer § Consult with the person you are transferring the call to before you complete the transfer. Remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call. 14

6867 i Handling Calls – Conference Calls The 6867 i phone has a dedicated Conference button. It can Conference a total of 15 parties. § With your first caller on the line, press the Conference button or the Conference softkey. The first caller is put on hold. § Dial the extension or 9 plus the external number of the person you wish to Conference with. § Press the Cancel softkey if you make a mistake, go to voice mail, etc. You may speak with the other person in private before completing the Conference. § Press the Conference button or Conference softkey again to join all three parties. § Repeat the process to additional parties if needed. 15

6867 i Handling Calls – Call Join You can join two active calls on your phone: § While you are on an active call on Conference. § Press the Line that is on Hold. § You plus the other two parties will be joined together on one line in a Conference call. Page 16 or press

6867 i Handling Calls – Directed Call Pickup You can answer someone else’s phone by picking up their call: § Press Dir Call P/U softkey. § Dial the extension you wish to pick up followed by # § You will be connected to the caller. Page 17

6867 i Handling Calls – Call Forward Use call forwarding when you want your calls to be forwarded to another number all of the time, or when your phone is in the busy state or the no answer state, or both. You can forward to an extension, or to 9 plus an external number. § Pressing the Call Fwd softkey on the phone accesses the Call Forward menus. § Enter the Number to Forward calls in fields for : − All Calls - forward all calls − Busy - forward when both lines on the phone are busy − No Answer - forward when calls to a line haven’t been answered within a certain number of rings § Use the Navigation button to move to the On Checkbox beside the Forward mode you are activating, and press the button to enable the Call Forward mode. Press the Save softkey. • Follow the same steps to Uncheck the appropriate box(es) when you no longer wish to have your calls Forwarded. 18

6867 i Speed 100 Speed Dial Personal Speed Dial List of 100 entries. § § • To Program: − Press Speed 100 softkey. − Press Options softkey. − Highlight Add and press Select softkey. − Enter code 00 -99. − Press Done softkey. − Enter number with 9 if external. − Press Done softkey. − Enter Name for this entry. − Press oo (More) softkey. − Press Done. To Use: – Obtain dial tone – Dial # XX (speed dial code) # Note – any blank softkey on your phone can be programmed as a single Speed Dial: – – Press and hold a blank softkey for 3 seconds. Enter the Name, Number, and Line choice for the Speed Dial entry. Press Save softkey. To Use, press the softkey you have programmed with a Speed Dial number. 19

6867 i Busy Lamp Field (BLF) Used to monitor, answer or call another extension. § § Monitor − Green – extension is in idle state. − Red – user is on a call. − Yellow – user’s phone is ringing. Answer − § When BLF button is flashing yellow, press the BLF button to answer that user’s call. Call − Press a BLF button to call that user. 20

6867 i Do Not Disturb Callers calling into the phone hear a busy signal or a voicemail message, depending on how your System Administrator set up the configuration server. § To activate, press the DND softkey. § When DND is enabled, the § To deactivate, press the DND softkey. § If the phone shares a line with other phones, only the phone that has DND configured is affected. 21 icon is displayed on screen.

6867 i Redial List Stores information for up to the last 100 numbers called. It logs the name/number of the called party and when you called. You can view, scroll, and delete line items in the Redial List. § To access the Redial List, press the § The Outgoing Call Log will be highlighted. § Arrow up or down to highlight one of the other Call Logs (All, Missed, or Received) OR arrow over to the right to scroll through the Outgoing Call Log. § Use the § Press the 22 button. Navigation buttons to scroll through the entries. Select or the Dial softkey to redial a selected number. button twice to redial the last dialed number.

Callers The Callers List is a stored log of your incoming calls. You can use the Callers List key to access a list of callers that called your phone. The 6867 i telephone stores information on up to 200 incoming calls in the Callers List. Your telephone logs the name/number of the caller and when they last called. You can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also dial out directly using a displayed entry in the Callers List by pressing a Line button. or your Speaker/Headset button. § To access the Callers List, press the § The Received Call Log will be highlighted. § Arrow up or down to highlight one of the other Call Logs (All, Missed, or Outgoing) OR arrow over to the right to scroll through the Received Call Log. § Use the § Press Page 23 button. Navigation buttons to scroll through the entries. Select or the Dial softkey to redial a selected number.

6867 i Voice Mail § § § Voice Mail is a feature button assigned to a top softkey. When you first get your phone, your voicemail needs to be set up by you. Press the Voicemail softkey and follow the prompts. Your extension number is your mailbox number. The default initial password is 288487 followed by #. You will be prompted to change your passcode and record your name. Your passcode must be 6 -12 digits, and cannot contain sequential numbers. To check voicemail remotely, you can call your Comm. Pilot voice portal number, 470 -498 -4520, and follow the prompts. You can also call your own phone number, and when your call rolls to voicemail, press the star key and follow the prompts. When you have new voice mail messages, you will have the voice mail message indicator on the top right corner of your phone. The number in the circle indicates how many new messages you have. Voice mail messages will also appear in your E-mail as WAV files. The messages must be deleted from both your mailbox and your E-mail. Your Message Waiting Light (red light on top right corner of phone) will also flash to indicate you have new messages. To check voice mail, press the Voicemail softkey on your phone and follow the prompts. * 24

6867 i Resetting your VM Password You can reset your voice mail password if needed by going to: https: //pub-cfg. hvs. att. com/myaccount/ 25

6867 i Options Button Use Options Button You can use the Options button to customize your phone. to access Services and Options Some examples are: § Call Forward – input number(s) to Forward your calls to, and activate Call Forward. § Audio Mode – Set your phone’s default Audio mode to Speaker, Headset, Speaker/Headset, or Headset/Speaker. You need to set your Audio Mode to Headset/Speaker of you are going to use a Headset as your primary answering device. The button toggles between Headset and Speaker if you have set your Audio Mode for Headset/Speaker or Speaker/Headset. § Ring Tones – Change the ring tone for your phone. 26

6867 i Options Menu 27

6867 i Restarting Your Phone You may need to Restart your phone for configuration changes to your phone or network settings to take effect. You may also need to Restart your phone if you have been asked to do so by your System Administrator, or should you experience any unexpected behavior. To Restart Your Phone: Press the Options button. § Press Navigation arrow to Restart Phone. § Press Select softkey. − Press for Yes and press Select softkey or − Press Cancel softkey to cancel restart. § 28

6867 i IP Address Obtainment Obtaining your Phone’s IP Address Used for Trouble Reporting § Press the Options button. § Select Phone Status. § Press Navigation arrow to Network. § Note IP Address. § Press the Goodbye button when finished. 29

Thank you! AT&T Proprietary (Internal Use Only) Not for use or disclosure outside the AT&T companies except under written agreement