State of Florida Department of Management Services DMS

State of Florida Department of Management Services (DMS) Division of Telecommunications (Div. Tel) Mobile Communication Services (MCS) March 15, 2012

Welcome and Introductions Jack Miles, Secretary Department of Management Services 2

Agenda • • Welcome and Introductions Contracts and Service Description Network Integration Business-to-Business Process Migration Plan and Strategies Service Plans and Pricing Q&A 3

Customers (Existing and New) • State Agencies • Local Governments (Cities & Counties) • Educational Institutions (Schools, Universities, and Community Colleges) • Eligible Non-Profit Organizations • Water Management Districts • Eligible for E-rate Funding Institutions 4

New Contracts • AT&T Mobility (Contract No. DMS-10/11 -008 A) • Sprint Solutions (Contract No. DMS-10/11008 B) • Verizon Wireless (Contract No. DMS-10/11008 C) 5

Old Wireless Voice and Data Contracts The Mobile Communication Services (MCS) contracts will replace the following wireless voice and data contracts: • AT&T Mobility Wireless Data Services Contract No. MA 4300 • Sprint Solutions Wireless Data Services Contract No. DMS-03/04 -063 • Verizon Wireless Voice Services State Term Contract No. 725 -330 -05 -1 • Verizon Wireless Data Services Contract No. MA 4974 6

MFN and Internet Connectivity 7

Non-MFN Customer Connectivity Two Options 8

Two Primary Options for Purchasing • Through Individual Employee – contracts provide discounts on personal accounts for Florida public employees • Through SUNCOM’s Business-to-Business Transactions – purchasing in bulk using automated electronic transactions and account management 9

Business-to-Business Process in Brief 10

Placing SUNCOM Orders Login page contains: Forgotten password process The latest SUNCOM news New user request form Basic user instructions 11

SUNCOM Product Catalog • Browse Catalog • See what you can do • Selection expands available services 12

Available Services Begin the configuration wizard 13

Select Options • Breadcrumbs • Point & Click • Self imposing business rules 14

Configuration Summary • Track options • View details • Reference Account 15

Customer Ordering Capabilities Oa. SIS Order Capabilities What it can mean to you… • Tag your order with information that means something to you • Route to another user or group to review your draft • Attach a file for future reference – perhaps an approval letter 16

Add Configuration to Cart 17

Checkout 18

Checkout – Quantity 19

Order Confirmation Same as confirmation email 20

Review your Invoice 21

Oa. SIS Process • Service Migration – Vendor Accounts to SUNCOM Accounts • Plan Migration – Current Mobile Plans to New Contract Mobile Plans • New Orders – IP Management • Changes to Existing Inventory • SUNCOM Invoice – Consolidation of Provider Invoices – Available TXT Downloads 22

Pricing • Voice Services – Florida rates – Nationwide rates – Per-minute rates – Plans 23

Pricing for Voice Services AT&T SPRINT VERIZON 5. 4¢ 5. 2¢ VOICE PER-MINUTE Per Minute Voice Rate 5. 4¢ Nationwide Rate; $2. 97 access charge Florida Rate in addition to per $5. 40 minimum charge minute usage Nationwide Rate Includes 200 SMS messages 24

Pricing • Data services – Per-megabyte (MB) rates – Plans • Blackberry/Smartphone • Tablet • Aircard – Voice/Data combinations 25

Pricing for Data Services AT&T SPRINT VERIZON 4. 3¢ 10. 37¢ DATA PER-MEGABYTE Per MB Data Rate $21. 60 minimum charge for $2. 97 flat charge in Blackberry/Smartphone addition to per MB (500 MB), usage $27 minimum charge for Aircards (500 MB) 32. 4¢ 26

Pricing • Other Services – Messaging • Per-message rates • Plans – Push-to-Talk – Tethering 27

Government Employee Discounts • Government employee discounts offered on personal eligible individual-liable service plans • Employees will be asked to submit proof of employment (Employee ID card or pay stub) to receive government employee discounts. 28

Government Employee Discounts • AT&T Mobility (TBA) – Service plan discount 15% – Activation fees waived – Accessories discount 25% 29

Government Employee Discounts • Sprint (Available Today) – Service plan discount 18% – Activation fees waived – Discount applies to new retirees 30

Government Employee Discounts • Verizon Wireless (Available Today) – Service plan discount 19% – Activation fees waived – Accessories discount 25% – Discount applies to existing and new retirees 31

Overview of New SUNCOM Mobile Services • Three vendors • Two ways to buy – Using individual employee discounts – Using SUNCOM’s new business-to-business transactions (no traditional on-line CSA’s) • Standard way to use State network and customer closed user groups • No interruption in service • Great prices 32

Mobile Communication Services Questions and Answers Session 33