Start Version 2018 06 14 Search Version 2018

Start Version 2018. 06. 14

Search Version 2018. 06. 14

Chat Version 2018. 06. 14

Forums Version 2018. 06. 14

Service Requests Version 2018. 06. 14

Patches Version 2018. 06. 14

Manuals Version 2018. 06. 14

Dashboards The Dashboards icon is retired. Available via the menus, Settings / More / Dashboards Version 2018. 06. 14

Submit Requests Version 2018. 06. 14

Main Menu Version 2018. 06. 14

Home. Welcome Version 2018. 06. 14

Home. My Support Version 2018. 06. 14

Home. Edit Profile Version 2018. 06. 14

Home. My Entitlements is a submenu beneath both Licensing / Downloads and Settings Version 2018. 06. 14

Home. Configuration Item Version 2018. 06. 14

Home. Manage Entitlements Version 2018. 06. 14

Home. SAM Admin Version 2018. 06. 14

Home. Email Notification Version 2018. 06. 14

Home. Survey Preferences Version 2018. 06. 14

Home. Group Entitlement Version 2018. 06. 14

Home. Vendor Group Version 2018. 06. 14

Home. Trial Admin menu duplicated in Free Trials header menu, may also be retained contextually within My. Support beneath Settings / More / Trial Admin. Version 2018. 06. 14

Home. Software Sales Portal Version 2018. 06. 14

Home. Flexcare Credit Management Version 2018. 06. 14

Home. Alias SAID Version 2018. 06. 14

Home. Sign Out Version 2018. 06. 14

Dashboards The Dashboards / Dashboards submenu to be retired. Those still desiring it can reach it via Settings / More. Version 2018. 06. 14

Dashboards. My Products Version 2018. 06. 14

Dashboards. Manuals The Resources / Documentation menu will take the customer to a product selection page. Upon selecting a product, customer will be taken to the appropriate website for documentation for the chosen product. Version 2018. 06. 14

Dashboards. Patches The Patches submenu will be accessible beneath both the Resources and the Licensing & Downloads menus. These menus will show faceted search with patches and the customer’s My. Products default preselected. Version 2018. 06. 14

Dashboards. Search Knowledgebase This menu will display a faceted search interface with the customer’s My. Products default product preselected. Version 2018. 06. 14

Dashboards. Change Requests The Dashboards / Change Requests submenu is retired. Content remains accessible via Resources / Knowledge Base / Search menu, if the customer restricts results to only the Known Problem and Enhancement Requests document types. Version 2018. 06. 14

Dashboards. Service Requests Service Request (Incident) functionality is being made more prominent, via its own main menu. Customers may initiate a new incident via the New Submenu, display existing incidents via the View submenu. or Search their incident history. Version 2018. 06. 14

Dashboards. Product News The Dashboards / Product News submenu is retired. This content has been moved to the corporate menus. Version 2018. 06. 14

Dashboards. Support News The Dashboards / Support News submenu is retired. This content is more appropriate for the corporate menu. Version 2018. 06. 14

About Software. Products The About Software main menu and its submenus have moved to the corporate level. Version 2018. 06. 14

About Software. Partners The About Software main menu and its submenus have moved to the corporate level. Version 2018. 06. 14

About Software. Support The About Software main menu and its submenus have moved to the corporate level. Version 2018. 06. 14

About Software. Education The About Software main menu and its submenus have moved to the corporate level. Version 2018. 06. 14

About Software. Professional Services The About Software main menu and its submenus have moved to the corporate level. Version 2018. 06. 14

Product Information. Events The Events menu has moved to the corporate level. Version 2018. 06. 14

Product Information. Free Trial The Free Trial menu has moved to the corporate level. Version 2018. 06. 14

Product Information. Redeem Trial The Redeem Trial menu has moved to the corporate level. Version 2018. 06. 14

Product Information. Contracts Version 2018. 06. 14

Product Information. Licenses & Downloads (WW) After sign-in, My. Support will direct an entitled customer to the correct Licensing & Downloads Portal. If selected prior to sign in, customer must choose between presented portals. Version 2018. 06. 14

Product Information. Licenses & Downloads (US) After sign-in, My. Support will direct an entitled customer to the correct Licensing & Downloads Portal. If selected prior to sign in, customer must choose between presented portals. Version 2018. 06. 14

Product Information. Software Vulnerability Alerts Version 2018. 06. 14

Product Information. Matrices Version 2018. 06. 14

Product Information. Hierarchy Updates This menu option is being retired. Version 2018. 06. 14

Product Information. Software Product Lifecycle information is in two places, within Support & Services / Support Plans & Policies submenu. Also duplicated within Resources My. Support menu. Version 2018. 06. 14

Product Information. Integration Portal Submenu name change from Integration Portal to Integration Catalog. Version 2018. 06. 14

Product Information. Translation Feedback This link is retired. Version 2018. 06. 14

Support Contact & Community. Offerings Version 2018. 06. 14

Support Contact & Community. Services Version 2018. 06. 14

Support Contact & Community. Support Practitioners Replace ‘Support Practitioners’ reference in submenu with simpler ‘Support Forums’ reference. Version 2018. 06. 14

Support Contact & Community. Protect 724 - ESP Retired unique link to Protect 724 - ESP Use more general link to Resources / Support Forums. Version 2018. 06. 14

Support Contact & Community. Vivit Version 2018. 06. 14

Support Contact & Community. Marketplace Version 2018. 06. 14

Support Contact & Community. Contact Us. Vertica This unique link to Vertica is retired. Use more general link to Resources / Support Forums. Version 2018. 06. 14

Support Contact & Community. Contact Us. Saa. S Historic link target is a generic microfocus. com link. Therefore, retire the Saa. S specific link, and leverage the general Contact Support submenu link. Version 2018. 06. 14

Support Contact & Community. Contact Us. Email Contact Support submenu will display multiple options, including email, chat, feedback, phone for reaching Micro Focus. Version 2018. 06. 14

Support Contact & Community. Contact Us. Chat is a submenu on Help. Chat also remains available as an icon on the main page. Resources / Contact Support submenu displays multiple options, including email, chat, feedback, and phone. Version 2018. 06. 14

Support Contact & Community. Contact Us. Web Submission Contact Support submenu will display multiple options, including email, chat, feedback, phone for reaching Micro Focus. Version 2018. 06. 14

Support Contact & Community. Contact Us. Phone Contact Support submenu will display multiple options, including email, chat, feedback, phone for reaching Micro Focus. Version 2018. 06. 14

Website Assistance. Getting Started Version 2018. 06. 14

Website Assistance. FAQ Version 2018. 06. 14

Website Assistance. Guides Version 2018. 06. 14

Website Assistance. Feedback Contact Support submenu will display multiple options, including email, chat, feedback, phone for reaching Micro Focus. Version 2018. 06. 14

Website Assistance. Access Levels Version 2018. 06. 14