Stanley Steemer Air Duct Cleaning Outstanding people superior

Stanley Steemer Air Duct Cleaning “Outstanding people, superior equipment, and exceptional service”

Air Duct Team n Ron Trbovich- Director of Products and Services n Robert Getz – National Air Duct Manager n Jesse Bruce – National Air Duct Specialist

Stanley Steemer vs. The Competition n What Separates Us? q q q NADCA Certified Company Better Trained Technicians Superior Equipment No Hidden Costs Work is Guaranteed

National Air Duct Cleaners Association n Governing body for Air Duct Cleaning Established in 1989 with a common goal of standardizing the air duct cleaning process Responsible for writing the ACR 2006 q n Industry Standard for HVAC Cleaning Professionals All Stanley Steemer technicians are trained to NADCA standard

NADCA We comply with all NADCA (National Air Duct Cleaners Association) standards. Standards Are: n We must clean the entire system, meaning all supply and return vents. This includes all floor and wall vents in the home. n Air duct cleaning is a general term. In actuality, the entire HVAC system should be cleaned. Failure to clean all components of the system can result in re-contamination of the entire system, thus minimizing the benefits of cleaning. n Just as you would not clean only half of your living room floor, you also would not want to clean only part of your heating, ventilation and air conditioning system (HVAC). NADCA recommends cleaning the entire HVAC system, including the following components: n n - Air ducts Coils Drain pan Registers - Air plenum Blower motor and assembly Air filter Air cleaner

Superior Equipment

Air Duct Truck

Equipment cont. n The Ranger q q n 31 HP gasoline powered unit Pulls up to 7, 000 CFM Nikro-Duel Motored Hepa Filtered Electric Unit q q Pulls up to 5, 000 CFM Capable of removing HEPA filter and exhausting outside

Various Agitation Tools n n n The HVAC system must be cleaned using mechanical cleaning methods to dislodge and extract contaminants from within the HVAC system components (NADCA ACR 2006) Tools being utilized by Stanley Steemer: Brushes, Air Whips, Skipper Balls, Forward and Reverse Balls Different tools for different types of Ducts

Types of air ducts

Fiber Glass Duct Board

Insulated Flex Duct

Sheet Metal Duct With Insulation

Externally Insulated Duct

Metal Round Duct

Square Metal Duct

Duct Work

Cleaning Process

Inspection of the Unit

Furnace

Set-up

Remove, cover and clean registers

Hooking up to the system

Zoning

Supply side

Return side

Cleaning

Patch your Access Hole n n n 1 screw every 4 in. Plate must have 1 in clearance around the entire access hole Seal with Foil Tape after plate has been screwed into place

Coil Cleaning n Before n After

Vertical “A” coil • Coil is completely clogged

Impact Of Particulate on Coil

Blower Motor Cleaning n Before n After

Leave the Customers Home How We Found It

Post Cleaning Checklist n n n n Make sure all work areas are clean and furnishings are put back to their original positions Inventory all equipment to ensure nothing has been left behind Make sure there are no finger prints on walls, ceilings or customers property Make sure all dampers have returned to pre-cleaning settings Make sure all registers and grills have been replaced to their original positions Make sure no debris has been left behind on floors Offer customer video inspection to review quality of work performed Explain the new filter and replacement instructions to the customer The customer will judge the type of work you did by the things they can easily notice. Please take time to clean-up after each job and account for inventory

Air Duct Script

What are the key indicators that my air ducts need cleaning? n n n n n Supply and return vent covers are dirty. Dark filtration lines are apparent on the walls, ceiling, or carpet surrounding the vents and baseboards. Excessive dust in the home. Variance in temperature or air flow from room to room. An increase in energy is needed to operate the HVAC system at desired settings, most likely resulting in higher utility bills. This may indicate that dirt and debris could be blocking coils and/or ductwork, which may restrict airflow. A newly constructed home, remodeling, or renovations – these activities could cause post construction debris, drywall dust, sawdust and other constructionrelated debris to build up and settle in your HVACs system. Presence of one or more pets. Members of the household smoke. You recently updated your ventilation system by replacing your furnace or adding ductwork.

AIR DUCT CLEANING SCRIPT Objective: If customer is committed to cleaning we should immediately schedule appointment. If customer is noncommittal, schedule all Air Duct jobs as estimates to allow our team in the field to close a higher percentage and provide our customer with a more accurate quote.

Phone Call n CSA One of the services we offer our customers is air duct cleaning. This may be necessary if you notice excessive dust in your home or if dark filtration lines are apparent on the carpet along the walls, ceiling or carpet surrounding the vents. When was the last time you had your air ducts professionally cleaned? n Customer ducts? n CSA I’m glad you asked: We begin with a pre-cleaning inspection and consultation. We then clean your entire heating, ventilation and air conditioning (HVAC) system, including the blower, evaporator coil, and accessible components. We connect a powerful vacuum collection unit to the main trunk line. The vacuum collects dirt, dust, and other contaminants, which are dislodged using various agitation tools during the cleaning process. I’ve never had my air ducts cleaned. How do you clean the air

PRICING PER VENT n CSA We price based on the number of registers and vents in your home. In order to give you an accurate quote, we need to determine this number. Can you list each room in your home for me including hallways and bathrooms so we can count the registers/vents? We can then give you an estimate for the cleaning. When the crew arrives, they will do a physical count and quote you the final price. n Customer n CSA Are there any other rooms in your home that we have not listed (e. g. , number of rooms in basement, bonus rooms, laundry rooms, half-bathrooms, etc. )? List rooms. How many air handling units are in the home? [Price accordingly – some larger homes may have more than one unit. ] [Clarify with customer the number of hallways and bathrooms. Try to put yourself in the customer’s home to make sure we have all rooms, hallways, steps, and bathrooms listed. There is no partial pricing, we charge for all the rooms in the home whether they have vents or not. ]

Price Model n 10 vents/registers for $199. 00 n Furnace/air handler unit $ 125. 00 n Each additional register $ 18. 00

n n n Questions we want to ask and note for the crew in the order notes: Where is the air handling unit located (basement, attic, crawl space, etc. )? Is air handlers/furnace accessible? Is the unit gas or electric? Prepare the customer for service: Please move anything around the air handling unit. The crew will need good access to this area. The crew will also need access to the areas around the registers and/or vents. Although the crew will move any furniture that is necessary, please remove all lamps, plants or delicate items from the furniture. After cleaning, the furniture will be replaced in its original position. Please remove any pictures off the walls in areas near registers and/or vents.

Overcoming Objections n Most Common Objections The Price is to High 1. • • 10% off in-home estimate Compare apples to apples It will end up paying for itself Position a future cleaning My House is New 2. • • Ducts are a trash can during construction Construction dust and debris

F. A. Q. n Will HVAC system cleaning reduce our home energy bills? q Research by the EPA has demonstrated that HVAC cleaning may allow systems to run more efficiently by removing debris. Clean, efficient systems are less likely to break down, have a longer life span, and generally operate more effectively than dirty systems.

F. A. Q. n Are there any health benefits that come from HVAC cleaning? q HVAC systems can act as a collection source for a variety of contaminants like dust, bacteria, fungi, and even mold. The removal of these contaminants should help to improve indoor air quality.

F. A. Q. n How often should I have my air ducts cleaned? q q A good rule of thumb is every 3 -5 years depending on living conditions. Have the furnace/air handling unit inspected annually

Referral Resources n www. nadca. com q Consumer Information n Residential Consumer FAQs How to select a Residential Contractor www. epa. gov/iaq/pubs/airduct. html q Suggestions for Choosing a Duct Cleaning Service Provider

Questions?