Standard Insurance Company The Standard Life Insurance Company

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Standard Insurance Company | The Standard Life Insurance Company of New York Tele. Applications

Standard Insurance Company | The Standard Life Insurance Company of New York Tele. Applications Producer Overview For producer use only. Not for use with consumers.

What is Tele. App? • • • Tele. App is an accelerated application process

What is Tele. App? • • • Tele. App is an accelerated application process for individual disability insurance in which employment, income and medical information is collected during a telephone interview with your client. Tele. App is available in all states and for all occupations. The Tele. App telephone interviews are conducted by a third-party vendor, Life. Plans. * * Life. Plans is an independent vendor and not affiliated with or otherwise a part of The Standard 2 October 24, 2020 14928 PPT (12/19) SI/SNY

Tele. App Features • • • Available with applications for: • Platinum Advantage •

Tele. App Features • • • Available with applications for: • Platinum Advantage • Protector Platinum. SM • Protector Essential. SM • Business Overhead Protector. SM • Business Equity Protector. SM Can be scheduled by you at point of sale, or by your General Agent or The Standard. Tele. App is required for Simplified Underwriting. * Product availability varies by state. 3 October 24, 2020 14928 PPT (12/19) SI/SNY

How to Start the Tele. App Process The first step is to locate the

How to Start the Tele. App Process The first step is to locate the statespecific application. (The state of application is the state in which your client lives and/or works. ) You can find applications at www. standard. com/di. Click on Find Applications & Forms and then New Business Forms. 4 October 24, 2020 14928 PPT (12/19) SI/SNY

How to Start the Tele. App Process Each state has two application choices: the

How to Start the Tele. App Process Each state has two application choices: the IDI application and the Tele. App IDI application. o Download the Tele. App version. The Tele. App version includes fewer questions for you to ask. 5 October 24, 2020 14928 PPT (12/19) SI/SNY

Tele. App Details and Resources These flyers can also be found at www. standard.

Tele. App Details and Resources These flyers can also be found at www. standard. com/di under Find Marketing Materials. The Tele. App Instructions for Producers includes a list of topics to guide you through your pre-application discussion with your customers. Tele. App Instructions for Producers 6 October 24, 2020 14928 PPT (12/19) SI/SNY Telephone Interview - What to Expect

Tele. App Details and Resources Prepare your customers by discussing their employment, income and

Tele. App Details and Resources Prepare your customers by discussing their employment, income and medical history early in the application process. This conversation will help you prepare your customer for the telephone interview, manage expectations about possible offers of coverage, and help streamline the underwriting process. If your conversation reveals issues that may impact the offer of coverage, please contact your General Agent before submitting the application. They may want to discuss the issue with The Standard or make suggestions regarding the coverage types or features for which the customer is applying. 7 October 24, 2020 14928 PPT (12/19) SI/SNY

Completing the Application 8 October 24, 2020 14928 PPT (12/19) SI/SNY

Completing the Application 8 October 24, 2020 14928 PPT (12/19) SI/SNY

Completing the Application After reviewing the discussion topics with your customer, if there are

Completing the Application After reviewing the discussion topics with your customer, if there are no medical, income, employment or other issues to be discussed with the underwriters at The Standard, it is time to complete the application. 9 October 24, 2020 14928 PPT (12/19) SI/SNY

Scheduling the Interview at Point of Sale Get a faster start on the application

Scheduling the Interview at Point of Sale Get a faster start on the application and underwriting process by using this convenient point-of-sale service to schedule the Tele. App interview. After completing the application and having your client sign the required authorizations, call The Standard’s dedicated number at Life. Plans at 844. 276. 1330 to schedule the interview while your customer is still with you (or on the phone). The Life. Plans representative will confirm the state of application that the required authorization form has been completed and signed, and ask your client for basic information, providing an overview of what to expect. The 30 - to 40 -minute interview will be scheduled for a time convenient for your customer. 10 October 24, 2020 14928 PPT (12/19) SI/SNY

Scheduling the Interview at a Later Time You may choose not to schedule the

Scheduling the Interview at a Later Time You may choose not to schedule the Tele. App telephone interview with your customer at the time of completing the application. After completing the application and having your client sign the required authorizations, send the application to your General Agent. They or The Standard’s staff will contact Life. Plans to request the telephone interview. Tell your customer to expect a call from Life. Plans to schedule a telephone interview appointment and give them an overview of what to expect. 11 October 24, 2020 14928 PPT (12/19) SI/SNY

Notify The Standard On the Producer Information Report for Application for Disability Insurance, check

Notify The Standard On the Producer Information Report for Application for Disability Insurance, check Yes on Question 9. If you scheduled the interview using the point-of-sale service, provide the referral number Life. Plans will give you, as well as the date and time of the scheduled interview. 12 October 24, 2020 14928 PPT (12/19) SI/SNY

Completing the Tele. Application If you start with a full (non-Tele. App) application, and

Completing the Tele. Application If you start with a full (non-Tele. App) application, and then decide you would prefer to have Life. Plans ask the questions using the Tele. App process, 13 1. Remove the Full Underwriting Application Supplement. 2. When you have completed the application with your customer, submit it to your General Agent to forward to The Standard. October 24, 2020 14928 PPT (12/19) SI/SNY

The Telephone Interview 14 October 24, 2020 14928 PPT (12/19) SI/SNY

The Telephone Interview 14 October 24, 2020 14928 PPT (12/19) SI/SNY

The Telephone Interview • • 15 Life. Plans will call your customer at the

The Telephone Interview • • 15 Life. Plans will call your customer at the scheduled time. Experienced professionals will talk with your customers. They are skilled in collecting detailed medical information. Life. Plans will record the answers to the application questions on The Standard’s Application for Disability Insurance which will become part of the issued policy. At policy delivery, you must review the answers with your customer to confirm that the answers are complete, true and accurate. October 24, 2020 14928 PPT (12/19) SI/SNY

Questions? If you have questions about The Standard’s Tele. App, please contact your General

Questions? If you have questions about The Standard’s Tele. App, please contact your General Agent for assistance. Thank you for trusting The Standard with your business. 16 October 24, 2020 14928 PPT (12/19) SI/SNY

The Standard is a marketing name for Stan. Corp Financial Group, Inc. and subsidiaries.

The Standard is a marketing name for Stan. Corp Financial Group, Inc. and subsidiaries. Insurance products are offered by Standard Insurance Company of 1100 SW Sixth Avenue of Portland, Oregon, in all states except New York, where insurance products are offered by The Standard Life Insurance Company of New York of 333 Westchester Avenue, West Building, Suite 300, White Plains, New York. Product features and availability vary by state and company, and are solely the responsibility of each subsidiary. Each company is solely responsible for its own financial condition. Standard Insurance Company is licensed to solicit insurance business in all states except New York. The Standard Life Insurance Company of New York is licensed to solicit insurance business in only the state of New York.