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Standard Insurance Company | The Standard Life Insurance Company of New York Tele. Applications Producer Overview For producer use only. Not for use with consumers.

What is Tele. App? • • • Tele. App collects employment, income and medical information during a telephone interview with the applicant. This can reduce call-backs to customers for additional information and help you deliver a policy sooner. Tele. App is available in all states and for all occupations. The Tele. App telephone interviews are conducted by a third-party vendor, LTCG. * * LTCG® is an independent vendor and not affiliated with or otherwise a part of The Standard 2 December 15, 2021 14928 PPT (8/21) SI/SNY

Tele. App Features • • • 3 Available with applications for: • Platinum Advantage • Business Overhead Protector® • Business Equity Protector. SM Scheduled automatically with e. App. Otherwise, scheduled by you at point of sale or by your General Agent or The Standard. Tele. App is required for Simplified Underwriting. December 15, 2021 14928 PPT (8/21) SI/SNY

e. App: The Easiest Way to Order a Tele. App The Standard’s e. App automatically orders the Tele. App when you submit an application. LTCG, our third-party vendor, will email and text your client an online link and information to schedule the telephone interview. Not on e. App? Request e. App access from your General Agent. 4 December 15, 2021 14928 PPT (8/21) SI/SNY

Tele. App Details and Resources These flyers can also be found at www. standard. com/di under Find Marketing Materials. The Tele. App Instructions for Producers includes a list of topics to guide you through your pre-application discussion with your customers. Tele. App Instructions for Producers 5 December 15, 2021 14928 PPT (8/21) SI/SNY Telephone Interview What to Expect

Tele. App Details and Resources Prepare your customers by discussing their employment, income and medical history early in the application process. This conversation will help you prepare your customer for the telephone interview, manage expectations about possible offers of coverage, and help streamline the underwriting process. If your conversation reveals issues that may impact the offer of coverage, please contact your General Agent before submitting the application. They may want to discuss the issue with The Standard or make suggestions regarding the coverage types or features for which the customer is applying. 6 December 15, 2021 14928 PPT (8/21) SI/SNY

Completing the Application 7 December 15, 2021 14928 PPT (8/21) SI/SNY

The Tele. App Process for Applications Other Than e. App The first step is to locate the statespecific application. (The state of application is the state in which your client lives. ) You can find applications at www. standard. com/di. Click on Find Applications & Forms and then New Business Forms. 8 December 15, 2021 14928 PPT (8/21) SI/SNY

How to Start the Tele. App Process Each state has two application choices: the IDI application and the Tele. App IDI application. o Download the Tele. App version. The Tele. App version includes fewer questions for you to ask. 9 December 16, 2021 14928 PPT (8/21) SI/SNY

Completing the Application After reviewing the discussion topics with your customer, if there are no medical, income, employment or other issues to be discussed with the underwriters at The Standard, it is time to complete the application. 10 December 16, 2021 14928 PPT (8/21) SI/SNY

Scheduling the Interview at Point of Sale Get a faster start on the application and underwriting process by using this convenient point-of-sale service to schedule the Tele. App interview. After completing the application and having your client sign the required authorizations, call The Standard’s dedicated number at LTCG at 844. 276. 1330 to schedule the interview while your customer is still with you (or on the phone). The LTCG representative will confirm the state of application, that the required authorization form has been completed and signed, and ask your client for basic information, providing an overview of what to expect. The 30 - to 40 -minute interview will be scheduled for a time convenient for your customer. 11 December 16, 2021 14928 PPT (8/21) SI/SNY

Scheduling the Interview at a Later Time You may choose not to schedule the Tele. App telephone interview with your customer at the time of completing the application. After completing the application and having your client sign the required authorizations, send the application to your General Agent. They or The Standard’s staff will contact LTCG to request the telephone interview. Tell your customer to expect an email and a text from LTCG. They’ll include an online link and information to schedule the telephone interview. An LTCG representative will also call them within 24 hours if the appointment has not been scheduled. 12 December 16, 2021 14928 PPT (8/21) SI/SNY

Notify The Standard On the Producer Information Report for Application for Disability Insurance, check Yes on Question 9. If you scheduled the interview using the point-of-sale service, provide the referral number LTCG will give you, as well as the date and time of the scheduled interview. 13 December 16, 2021 14928 PPT (8/21) SI/SNY

Completing the Tele. Application If you start with a full (non-Tele. App) application, and then decide you would prefer to have LTCG ask the questions using the Tele. App process, 14 1. Remove the Full Underwriting Application Supplement. 2. When you have completed the application with your customer, submit it to your General Agent to forward to The Standard. December 16, 2021 14928 PPT (8/21) SI/SNY

The Telephone Interview 15 December 16, 2021 14928 PPT (8/21) SI/SNY

The Telephone Interview • • 16 LTCG will call your customer at the scheduled time. Experienced professionals will talk with your customers. They are skilled in collecting detailed medical information. LTCG will record the answers to the application questions on The Standard’s Application for Disability Insurance which will become part of the issued policy. At policy delivery, you must review the answers with your customer to confirm that the answers are complete, true and accurate. December 16, 2021 14928 PPT (8/21) SI/SNY

Questions? If you have questions about The Standard’s Tele. App, please contact your General Agent for assistance. Thank you for trusting The Standard with your business. 17 December 16, 2021 14928 PPT (8/21) SI/SNY

The Standard is a marketing name for Stan. Corp Financial Group, Inc. and subsidiaries. Insurance products are offered by Standard Insurance Company of 1100 SW Sixth Avenue of Portland, Oregon, in all states except New York, where insurance products are offered by The Standard Life Insurance Company of New York of 333 Westchester Avenue, West Building, Suite 300, White Plains, New York. Product features and availability vary by state and company, and are solely the responsibility of each subsidiary. Each company is solely responsible for its own financial condition. Standard Insurance Company is licensed to solicit insurance business in all states except New York. The Standard Life Insurance Company of New York is licensed to solicit insurance business in only the state of New York.