STAFF TRAINING AND DEVELOPMENT OUTCOME 3 STAFF TRAINING

STAFF TRAINING AND DEVELOPMENT OUTCOME 3

STAFF TRAINING - DEFINITION Providing an employee with the knowledge and skills necessary to perform her/his current job. 2 19 January 2022

STAFF DEVELOPMENT - DEFINITION A process for preparing employees for future job responsibilities. 3 19 January 2022

STAFF TRAINING – WHY? ØSkills shortages are a key threat to the future growth of UK businesses. ØMaintaining a well-trained workforce has been shown to have a positive impact on business performance. 4 19 January 2022

GOOD FOR YOUR BUSINESS Ø You choose what skills your staff need, targeting skills to meet the needs of your operation Ø Can result in high levels of customer service, better work safety practices, productivity/quality improves Ø You demonstrate that you value staff enough to invest in them, improving loyalty/staff retention 5 19 January 2022

GOOD FOR YOUR WORKERS Ø Staff acquire new skills, increasing their contribution to the business and building their self-esteem Ø Can take staff into other positions within the company – positions with better prospects/better pay Ø Staff are up-skilled to carry out new/different tasks, which keeps them motivated and fresh Ø Being trained in your time, staff see that you value them enough to invest in them. 6 19 January 2022

FURTHER BENEFITS ØEfficient use of time and materials ØReduction in workplace accidents ØMaintenance costs of equipment reduced ØStaff turnover and absenteeism lowered ØRecruitment expenses will be less 7 19 January 2022

ON THE JOB TRAINING Ø Training provided during the regular performance of duties, within the company premises. Sometimes referred to as internal or in-house training. Ø Training can take a variety of forms. Can you suggest some of the ways ‘on the job training’ can be carried out? 8 19 January 2022

ON THE JOB TRAINING - METHODS Ø Demonstrations Ø Shadowing Ø Presentation – oral or PP Ø Role play Ø Simulation Ø Mentoring Ø Sitting by Nellie Ø Team building – problem solving Ø CAT – DVD, CD, video, on line, PP, software 9 19 January 2022

OFF THE JOB TRAINING Ø Training is provided away from/outside of the employee’s usual work environment. Sometimes referred to as external or out of house training. Ø Training can take a variety of forms. Can you suggest some of the ways ‘off the job training’ can be carried out? 10 19 January 2022

OFF THE JOB TRAINING - METHODS Ø Seminars Ø College courses Ø Open learning Ø Course – IT, customer service, quality, networking Ø Assessment centre Ø Demonstrations Ø Role play Ø Simulations 11 19 January 2022

ON THE JOB OR OFF THE JOB TRAINING Ø There are numerous advantages and disadvantages associated with both types of training. Ø Can you identify some of them? 12 19 January 2022

INDUCTION TRAINING Ø Training that an employee will receive when they first join an organisation or begin a new role. Ø This training is designed to provide the employee with the essential skills/knowledge needed to perform their job. Ø Includes an introduction to the company, the culture and working practices so that the employee is aware of the behaviours expected of them. 13 19 January 2022