Staff Retreats Training and Team Building 1 Staff

Staff Retreats, Training, and Team Building 1

Staff Retreats • Why do we have them? • How often should you have one? • Where should the retreat take place? 2

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Training • Why is it important? • How to determine the training topics? • Who needs to be trained? • What resources are available? 4

Why is training important? • Your team is your greatest asset • Help you “do more with less” • Compliance and Consistency • Customer Service 5

What, Who, and How… • • • Assess the needs of your staff Find the balance between new and veteran staff Compliance issues Current topics Customer Service 6

Team Building • What is the definition of a team? • What are some reasons for team building? • What are some qualities of a high performing team? 7

Hire Good Staff and Train Them Well • Start with a solid foundation • Enforce and Reinforce the 3 Cs o Compliance o Consistency o Customer Service • Train and cross-train 8

Delegate Responsibilities • You are the conductor, not the whole orchestra • Who does what best – be a matchmaker • Understand individual preferences and working patterns 9

Be a Coach • Your staff is your team • Your team should be striving for a common goal 10

You will be the piece that holds it all together 11

Questions? ? Contact Information: • Laura Hughes, Financial Aid Director o Lewis-Clark State College o lhughes@lcsc. edu o (208) 792 -2224 12