STAFF RETENTION Robert M Perry Administrator Bedford Care

STAFF RETENTION Robert M. Perry, Administrator Bedford Care Center-Monroe Hall, LLC Hattiesburg, MS 1

OBJECTIVE I. Understand Staff Retention: A. Reduces cost / less expense B. Maintains a continuum of care / Positive Productivity-Outcomes C. Positive Working Environment 1. Invest 2. Value 3. Appreciate II. Learn some creative ways to Retain Staff 2

STAFF RETENTION I. A. HAS LOW COST / LESS EXPENSE - Run Ad (social media-digital/paper) - Complete Application – REVIEW!!!!!! - Run series of checks, past work and personal references, license agencies, registries, gov. sites, (OIG, SAMS. gov, etc) check facebook social media accounts. -Interview (1, 2, 3 times) {I interview everyone} - Other paperwork –knowing you are hiring… 3

STAFF RETENTION I. A. HAS LOW COST / LESS EXPENSE - History & Physical - Drug Test - Background Check - Supply 2 uniforms (C. N. A. , Housekeeping, laundry, dietary etc, ) - Orientation time (Corp. , Facility, Department) - Name Tag - BENEFITS –payroll, insurance, etc. 4

STAFF RETENTION I. HAS LOW COST / LESS EXPENSE - 2 weeks training on the floor with someone (knowing OUR way even with experience) Cost $$$$$$ New employee within first month of hire IS…… 5

STAFF RETENTION I. HAS LOW COST / LESS EXPENSE Anywhere from: $1, 500 - $2, 000 per employee per HMPMC Controller C. P. A 6

MAINTAINS A CONTINUUM OF CARE / I. B. POSITIVE PRODUCTIVITY-OUTCOMES Reduction of Turnover to only 28% as reported through Dynamics as opposed to 48% in previous years. Some positive outcomes we identified 0% lawsuits 2015, 2016, 2017 0% work comp claims 2015, 2016, 2017 0% unemployment compensation claims 2015, 2016, 2017 0% Hotline complaint calls 2015, 2016, 2017 25% reduction in call offs for all shifts all departments 3 or less deficiencies on annual surveys 2015, 2016, 2017 0% MSSDH complaints on site 2015, 2016, 2017. 7

MAINTAINS A CONTINUUM OF CARE / I. B. POSITIVE PRODUCTIVITY-OUTCOMES * 0 deficiency in multiple departments * 2014 National Bronze Award Recipient * 2015 Best Overall Safety Program Region VII * 2016 Top Performing nursing home in MS for quality measures in post acute short term and post acute long term by Atom Alliance. • 2017 _____________ Metrics Av. L. o. S. 20 days, R. A. R. 16% (Caspar) 0% for Humana, 8

STAFF RETENTION I. C. POSITIVE WORKING ENVIRONMENT LEADERSHIP TRAINING SKILLS DEVELOPMENT � � � Each Department Supervisor or the choosing by the Administrator will attend a LEADERSHIP training class. Understanding DISC profiles (Personalities, Traits working within those boundaries with subordinates) Dominance -Person places emphasis on accomplishing results, the bottom line, confidence Influence - Person places emphasis on influencing or persuading others, openness, relationships Steadiness - Person places emphasis on cooperation, sincerity, dependability Conscientiousness - Person places emphasis on quality and accuracy, expertise, competency 9

STAFF RETENTION I. C. POSITIVE WORKING ENVIRONMENT INVEST---- VALUE ----APPRECIATE 10

STAFF RETENTION I. C. POSITIVE WORKING ENVIRONMENT INVEST: Upon hire: Expectation of the Job, Handbook, and TRAINING… Example – C. N. A. 1. Each month C. N. A. s receive Direct Care Educational Units from a C. N. A. Advisory Module for educational credit. Must pass a test. 2. C. N. A. Ladder program, 9 Core Modules of training that enhances and builds on the knowledge already learned 11

STAFF RETENTION I. C. POSITIVE WORKING ENVIRONMENT 3. 1. Safety First, 2 Teamwork, 3 Aging & Illness, 4 Communication is the Key, 5. Nutrition, 6. Spirituality 7. Your Residents’ Quality of Life, 8. Dementia Care, 9. The Importance of Family, The End…and A New Beginning. 12

STAFF RETENTION I. C. POSITIVE WORKING ENVIRONMENT � Restorative C. N. A. This involves training intensely with an emphasis in a comprehensive therapy lead program for falls, ambulation, transfer, heights, weights, etc. –Certificate, Graduation, Pin, Compensation. � Care Partner College – 10 sessions, over approx. 5 months Teepa Snow Certified Care Partner for Dementia, Alzheimer’s 13

STAFF RETENTION I. C. POSITIVE WORKING ENVIRONMENT - Competitive Scholarship Money Available C. N. A. L. P. N. and / or R. N. L. P. N. to R. N. ------ALL DIETARY STAFF: Must complete and PASS Serv-Safe Starter’s Guide 14

STAFF RETENTION I. C. POSITIVE WORKING ENVIRONMENT **All Dietary Cooks must pass the Serv –Safe Certification Course. (Usually after the 4 month hire date) • Promotion of Cooks to Q. D. M – C. D. M. University of ND or University of FL 15

STAFF RETENTION I. C. POSITIVE WORKING ENVIRONMENT VALUE ^ At the end of 4 months… with an increase in pay with a satisfactory EVALUATION ^ Give them feedback, constructive, encouraging, accentuate the positive. (DON’T WAIT) -----------------^ Make Evaluations Encouraging as possible. Promote the positive. Be positive when giving constructive feedback. 16

STAFF RETENTION I. C. POSITIVE WORKING ENVIRONMENT EXIT INTERVIEWS – Complete, Evaluate and Followup 17

STAFF RETENTION I. C. POSITIVE WORKING ENVIRONMENT APPRECIATE GREAT BENEFITS P. T. O. (Paid Time Off) 2 weeks 1 st year / 3 weeks 2 nd year Medical and Dental insurance with Wellness Plan Pharmacy Plan, courier, payroll deduct, Sick, 240 hours and Bereavement 3 days 401(k) 50% up to 6% E. A. P. Employee Assistance Program Offer of Reduced Rate Fitness Centers UP to a 2% raise every year with a satisfactory Evaluation Can transfer within company to other facilities Can transfer sick time to other employees who need it. 18

CREATIVE WAYS TO RETAIN STAFF !!!! CELEBRATE THE MOMENTS IN LIFE !!!! *Employee Luncheons – Cookouts *Have Lunch / Reception Feedback sessions for New Hires *Send Birthday Cards to all employees monthly with a $10. 00 meal ticket in card *Award attendance Bingo for being at work $100. Blackout *Employee Recognition for events, Leadership graduation, Restorative, Serv-Safe, CDM *Social Media Celebrations. Facebook, Instagram, Twitter, etc. Purchase Trophies, Plaques, Banners, *Annual Employee Recognition for Years of Service Company Pins, 3, 5, 10, 15, 30, 35, 40, 45, 50 19

CREATIVE WAYS TO RETAIN STAFF *Send Thank you cards to Employees, Spouses too. *Encourage Magnetic Moments, Over the Top Amazing Services to Residents, Staff, Vendors, Guests, Family. *Have sit down reception with new hires after first 2 months for feedback on training. * 20

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STAFF RETENTION Questions ? / Answers Robert M. Perry, Administrator Bedford Care Center – Monroe Hall, LLC Hattiesburg, MS 39401 601 -582 -9157 rperry@bedfordcc. com www. bedfordcarecenters. com 22