Springfield Technical Community College Customer Service Essentials Academic

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Springfield Technical Community College: Customer Service Essentials Academic Pathway High School Articulation Agreements Computer

Springfield Technical Community College: Customer Service Essentials Academic Pathway High School Articulation Agreements Computer Basics: Concept & Applications course Customer Service Essentials Certificate • Principles of Management (3 credits) • Principles of Marketing (3 credits) • Computer Basics: Concepts & Applications (3 credits) • English Comp. 1 (3 credits) • Fundamentals of Oral Communication (3 credits) • General Psychology (3 credits) • Statistics (3 credits ** • Customer Service & Sales Support (3 credits) ** **Signifies Milestone course CSVC. COC Plus Core Business Courses (20 credits) Accounting 1 Intro. Finance Economics 1 Transfer Path (20 credits)) • 2 Lab Sciences • 2 Humanities • 1 Business Dept. Elective* • Calculus for Business *Specific Courses vary based on transfer school Accounting 2 English Comp. 2 Economics 2 Career Path (18 credits)) • Business Law • Business Ethics • 4 Business Dept. Elective* *Specific Courses vary based on transfer school Transfer Agreements State University • UMASS Amherst State College • Westfield State • Worcester State Local Colleges • WNEU Wage data are collected by each state through the Occupational Employment Statistics (OES) survey, conducted by the Bureau of Labor Statistics (BLS) at the U. S. Department of Labor. National wage estimates are developed by BLS. State and national occupation information is classified using the Standard Occupation Classification (SOC) system. This workforce product was funded by a grant awarded by the U. S. Department of Labor’s Employment and Training Administration. The product was created by the grantee and does not necessarily reflect the official position of the U. S. Department of Labor. The U. S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership.