Speaking for Transactional and Interpersonal Purposes By Galuh

Speaking for Transactional and Interpersonal Purposes By: Galuh Kirana Dwi Areni, SS, MPd

WEEK 1 MAKING TRANSACTIONS OF GOODS AND SERVICES USEFUL EXPRESSIONS • I’d like to know … • I’m interested in… • Could you tell me … ? • Do you know …? • Could you find out. . . ? • Could I ask … ? • Do you happen to know … ?

WEEK 2 ASKING FOR AND GIVING INFORMATION BY PHONE USEFUL EXPRESSIONS • I’m calling to find out … • I’d like to ask … • Could you tell me … • I’m calling about … • I was wondering if you could tell me … • I wonder if you could help me … • I’d like to talk to somebody about … (if you go through a switchboard)

WEEK 3 ORDERING BY PHONE USEFUL EXPRESSIONS • I’d like to place an order. • I’d like to order … • What’s the minimum order? • How much would that cost? • What’s the charge (for… ) • Does that include delivery? • Can you deliver the food in 30 minutes? • Can you send it to this address?

WEEK 4 ASKING FOR AND GIVING DIRECTIONS USEFUL EXPRESSIONS Interrupting • • Excuse me Sorry Excuse me for interrupting, but … May I interrupt for a moment? Giving Directions • • The lunchroom is next to personnel. The loading area is across from the lunchroom. The locker room is the first door on the left. At the first hall take a right and go straight.

WEEK 5 UNDERSTANDING AND GIVING INSTRUCTIONS USEFUL EXPRESSIONS • First of all, … • Then, … • Next, … • After that, … • Finally, … • Make sure you … • Be careful not to … • Remember to … • Don’t forget to … Asking to have instructions repeated • • • Please repeat that. I’m sorry. I don’t understand that. Could you please say that more slowly?

WEEK 6 TALKING ABOUT THINGS AND PLACES USEFUL EXPRESSIONS • Frankly, I doubt if … • Let’s face it, … • The catch is … • The truth of the matter is … • The real question is … • Come on now! • Let’s be realistic. • • • • I think … I suppose … I suspect that … I’m pretty sure that … I’m fairly certain that … It’s my opinion that … I’m convinced that … I wonder if … I honestly feel that … I strongly believe that … Without a doubt, … I’m positive … I’m absolutely certain that …

WEEK 7 ASKING FOR AND GIVING ADVICE USEFUL EXPRESSIONS • You must … • You should … • Why not … • Why don’t you … • You could always … • One way would be to … • Perhaps you could … • If I were you, I’d … • What about … ing. • Try …ing. • Have you thought about … • I have an idea … • Let’s …

WEEK 9 OPENINGS AND CLOSINGS; INTRODUCTIONS AND ADDRESS SYSTEMS Discussion 1. What gestures can you use for greeting someone in your country? 2. What are the rules for handshakes? 3. How do you end a conversation in your country? 4. Do you use handshake or other gestures in introductions? 5. How do you address different people in different situations?

WEEK 10 GETTING PEOPLE’S ATTENTION AND INTERRUPTING; CONTROLLING CONVERSATION Discussion 1. Are there gestures you use to attract people’s attention in your country? 2. When is it all right to interrupt? 3. How do people react to interruptions? 4. What gestures do you use in your country to express surprise? Agreement? Attention? 5. How do you change the subject of the conversation? 6. Do you have rules about who may change the subject?

WEEK 11 INVITATIONS; THANKING PEOPLE AND REPLYING TO THANKS Discussion 1. Under what circumstances that it is acceptable to refuse an invitation in your country? 2. Do people use “non-invitations”? 3. When going out to a restaurant or movie, is it common in your country to “go dutch”? 4. Are there times when your culture requires an expression of thanks, but American culture does not? 5. Is it common to give gifts as an expression of thanks?

WEEK 12 APOLOGIZING Discussion 1. Have you noticed any times when your culture would have required an apology but American rules did not? 2. How do you feel when someone should apologize to you but does not? 3. Are there any ways other than using words that you can apologize?

WEEK 13 GIVING COMPLIMENTS AND REPLYING TO COMPLIMENTS Discussion 1. How do the people in your country react to compliments? 2. What kinds of things to compliment in your country?

WEEK 14 AGREEING AND DISAGREEING Discussion 1. How can you express disagreement in your culture? 2. Do you usually use direct or indirect methods? 3. Do employees in your country disagree openly with their superiors?

WEEK 15 EXPRESSING ANGER AND RESOLVING CONFLICTS Discussion 1. How do you usually express anger? 2. What are common ways in your country for showing anger or frustration? 3. Are there gestures that you use? 4. How can you deal with that anger?